Customer Service Supervisor
Resume:
Sharon M. Jackson
Dallas, Texas 75212
Original Snappy Catfish
Dallas, Texas 75212
214-***-**** Supervisor: Mr. Jefferson
Food Services and Preparations 06-14 to Current
Assist in every aspect of food service: Orders, Line preparations,
cooking, daily prep, dishwashing, clean and maintain restaurant.
Weiss Enterprise
831 4th Ave.
Dallas, Texas 75226
214-***-**** Supervisor Russell cell: 214-***-****
Server and Concessions 03-12 to 10-14
Work various events as a seller or server: TABC Certification, Food
Handler Certification. Cook and Food Preparation.
Professional Caregiver
21 Oaklawn
Hutchins, Texas 75241
John Ross Clemons "deceased 05-10-14"
Live-in Caregiver 01-12 to 05-14
Maintain patient's daily: household chores, and paying monthly bills, run
errands, transport to and from doctor's appointments, work and shopping.
Order and administer daily medications and insulin injections and Oxygen
level. Prepared meals daily for a diet associated with a Lung Disease,
heart and diabetes and high blood pressure and cholesterol. Patient needed
help dressing assist with bathing, shaving and whatever patient needed.
H.I.S. Bridgebuilders Eye Glass Clinic
2525 Lucas Drive
Dallas, Texas 75219
214-***-**** Teacher: Tim Elinski 214-***-****
Internship: Sub-contractor 04-05 to 08-07
Lab Technician: Qualifications and Skills: Demonstrated general knowledge
in all optical laboratory equipment, including Innovation Software, SGX
generator, fining, polishing, blocking, pattern-less edger, and safety
beveling. Acquired skills in frame measuring, decent ration, operation of
lens meter, stocking and ordering lens supplies. Efficient with various
computer programs including Lotus, Word, Excel and Windows Xp.
Wal-Mart Optical Laboratory
9029 Directors Row
Dallas, Texas 75247
214-***-**** Supervisor: Otis Traylor Coach: Pamela Holmes
07-05 to 06-07
Lab Technician: Qualifications and Skills: Demonstrated general knowledge
in all optical laboratory equipment, including Innovation Software, SGX
generator, fining, polishing, blocking, pattern-less edger, and safety
beveling. Acquired skills in frame measuring, decent ration, operation of
lens meter, stocking and ordering lens supplies. Efficient in various
computer programs including Lotus, Word, Excel and Windows Xp.
Palmer Solution
P.O. Box 1099
Terrell, Texas 75160
972-***-**** Supervisor: Lorraine Palmer 05-03 to 05-04
Facilitator: Assisted Dallas Housing Authority with surveys and accessing
group needs. Responsible for promoting the Hope VI Grant for the residents
of Frazier Court Housing Development. Work with Youth groups, Ageing
Seniors, and the Disable resident assist in developing Individual
Adjustment, plans and goals. Assist in developing and teaching structured
skills and training classes. Ensure safety of residents at all times.
Responsible for providing Life Skills and socialization training to
individuals with disabilities as well as documenting progress. Coordinate
after school activities help with homework and serving after school snacks
and preparing meals to latch key kids, Senior and the Disable. Serve as
Chaplin and Treasure for resident council committee.
City of Dallas Temporary Service
1500 Marilla Street
Dallas, Texas 75201
214-***-**** or 311
Secretary 6 1998 to 2000 Assignments are 6 months
1st Assignment Dallas Zoological Association and Samuel Farm Supervisor:
Fred LaRue
Manage front desk maintain the waiting area, register clients and logs.
Provide a
Responsive and helpful demeanor to staff and persons public or via
telephone. Operate
Multiline telephone, answer calls promptly, record and provide accurate
message, to
Staff and triages calls in a timely manner. Sort and deliver mail to
various departments.
Assist willing with other administrative duties as assigned. Operate
departmental office
Equipment: Fax, Copier, computer system including and maintain database.
Maintain
And organized Office Supplies, records and files keeping up date. Perform
other duties
as assigned. Customer Service is number one concern, schedules and follow
up.
Assume accountability for all actions in workplace. Utilize downtime to
assist others
where needed. Serve as back-up for team handling day to day
responsibilities where
needed.
2nd Assignment: Dallas Water and Utilities Supervisor: Larry Vaughn
Manage front desk maintain the waiting area, register clients and logs.
Provide a
Responsive and helpful demeanor to staff and persons public or via
telephone. Operate
Multi-line telephone, answer calls promptly, record and provide accurate
message, to
Staff and triages calls in a timely manner. Sort and deliver mail to
various departments.
Assist willing with other administrative duties as assigned. Operate
departmental office
Equipment: Fax, Copier, computer system including and maintain database.
Maintain
And organized Office Supplies, records and files keeping up date. Perform
other duties
as assigned. Customer Service is number one concern, schedules and follow
up.
Assume accountability for all actions in workplace. Utilize downtime to
assist others
where needed. Serve as back-up for team handling day to day
responsibilities where
needed. Accurately recorded employee time sheets and travel reports.
Gathered and
Transcribed data for annual monetary, economic and financial reports.
Dallas Morning News
508 Young St.
Dallas, Texas 75202
Purchasing Secretary Supervisor: Ron Shimkowski 1993 to 1997
Responsible for ordering and maintenance of commodities such as office
supplies,
groceries, office machines, copiers, fax machines, typewriters, and adding
machines
for numerous departments. Interact with accounting department for billing
of annual
contracts. Interact with shipping and receiving department for the receipt
of
merchandise. Schedule conference room for meetings, trainings and
seminars.
Maintained vendor library for various commodities. Placed service calls
for
Office machine equipment. Handled various calls, and inquires and minor
Problems. Assisted women own and minority business. Limited accounting,
Vendors numbers, account status, payment and invoice tracking. Assist in
building
People soft database.
Dallas County Purchasing Department
509 Main St. Suite 623
Dallas, Texas 75202
Buyer's Assistant Supervisor: Frank Ybarbo 04-88 to 05-93
Work directly with contractors and vendors to ensure all orders were
requisitioned
Properly and Professionally. Handled Junior and Senior Buyer calls,
inquires and
minor problems. Typed supplements, quotations and cancellations.
Scheduled
appointments for buyers. Reviewed all work and performed assigned duties
in
timely manner. Assist Buyers in Commissioners Court with bidding process.
Assist
with Dallas County annual auction.
Receptionist 10-85 to 04-88
Manages the front desk, maintain the waiting area register daily vendors
and clients logs.
Provide a responsive and helpful demeanor to staff and persons public and
via telephone.
Answered a 12-line telephone systems answer calls promptly, record and
provides
Accurate messages to staff and triages call in a timely manner. Sort and
Distributed
All incoming mail and in-house correspondence. Typed weekly Purchase Order
for
Junior and Senior Buyers.
Dallas County Child Support Enforcement
600 Commerce St. Suite 128
Dallas, Texas 75202
214-***-**** Supervisor: Steve Thomas 04-84 to 10-85
Clerk Typist: Typed legal documents and correspondence for Attorneys.
Filed
Correspondence and pulled cases for daily scheduled appointments.
Maintained
Supplies and printed forms for departmental use. Receptionist and
Switchboard relief.
Texas Department of Human Resources
4533 Ross Avenue
Dallas, Texas 75204
214-***-**** Supervisor: Mike Carpenter 09-80 to 11-83
Clerk Typist/Receptionist/Lobby Clerk
Typed manual ATP checks for expedient Food Stamp recipients. Scheduled
daily
Appointments. Interviewed walk-in AFDC and Food Stamps recipients.
Answered
Incoming calls and retrieved documents made notations of pending case
actions.
Provided switchboard, receptionist and clerical duties as assigned.
Education: South Oak Cliff High School El Centro College
3601 S. Marsalis Ave 801 Main St.
Dallas, Texas 75216 Dallas, Texas 75202
Diploma 1980 Associate Degree 1988
Substitute Teaching 1992
References:
Reginald Lofting Photographer 214-***-**** 16 years
Gail Starkey Secretary 214-***-**** 4 years
Russell Supervisor 214-***-**** 4 years
Major Buard Catering 214-***-**** 52 years (mother)
Other Part-time Work History
1980. Wendy's Old Fashion Hamburger Cashier
1981-1982 Sears Roebuck and Company Sales Associate
1982-1983 Joske's Retail Associate
1983-1985 Brook's Fashion Retail
Paul Harris Sales Associate
J. Brannaum Sales Associate
Revco Drugs Cashier
1989-1990 Friendly Detail Car Wash Business Owner
1990-2005 Mahogany Dance Theater of Dallas Dancer/Actress/Instructor
Minor Production Actress/Stage Manager
Angel Face Production Actress/Singer
1999-2001 Miss Lilly's House Childcare Provider
2002-2004 Gary's Loving Care Group Childcare Provider
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