Project Manager
Resume:
CERTIFIED - SCRUM MASTER
Sainath Ghanathay-Raghunath Email:
*************************@*****.***
PROFESSIONAL SUMMARY
Strong techno-functional IT professional, encompassing the roles of SCRUM
MASTER, BUSINESS SYSTEMS ANALYST & QUALITY ANALYST with touch and interest
towards Digital improvement by established business objectives that connect
great customer experiences. A firm believer of customer preference is a
strategic factor.
. Experience in the domains, Insurance, Healthcare Telecom & Oil
Industry.
. Strong knowledge in Pharmacy clinical, Medicare management systems and
Insurance Healthcare website product launches.
. Excellent track record as a team leader and team player with excellent
communication and inter-personal skills and natural flair to coach
junior resources.
. Possess a strong understanding of Quality Assurance process
definition, system delivery life cycle SDLC, Product Lifecycle
Management PLM, QA Methodologies and QA Validations.
. Experience in elicitation techniques like Interviewing,
questionnaires, brainstorming & focus groups.
. In-depth practical hands-on knowledge of Business process management
BPM, COTS & Change Management, Mortgage processes, Financial Credit
Lifecycle and Trading and EDI Applications and Six Sigma principles.
. Well versed in Business process reengineering techniques and
efficiently prepared the documentation related to As-Is GAP and To-Be
phases.
. Ability to identify, track and report defects using the Bug Management
Tools like Test Director, Quality Center, Rational Clear Quest and
Rational Clear Case.
TECHNICAL SKILL SET :
Business Intelligence Crystal Reports XI, SQL Server Reporting Services,
Tools Business Objects.
Data Modeling Rational Requisite Pro, Ms Visio, ERWIN Data Modeler.
Utility Tools MS Office Suite, MS Project, TOAD, Adobe Photoshop
Testing Tools Quick TestPro (QTP), Test Director, Win Runner, Load
Runner,
Methodologies SDLC, RUP, Agile, XP, Waterfall.
Automation Tools MS Visio, Rational Rose, Rational Clear Case,
Rational RequisitePro,
Requirements Tools DOORS, IBM Rec pro
Database Mgmt. MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2,
Sybase
Operating Systems UNIX, Linux & Microsoft
Project Coordination TFS 2012 MS Project, Excel, Clarity, Open Workbench.
tools
Marketing Skill Set :
Live project on Digital Marketing and "Value additions" along with "The
Internet Social media with focused on customer centric, in the projects
while in the school studying Business Administration & operations.
PROFESSIONAL EXPERIENCE - 1
CLIENT TGS Nopec Houston Texas
POSITION SCRUM MASTER
DURATION APRIL 2014 - CURRENT
DOMAIN OIL & GAS
Highlights:
. Certified Scrum Master and Scrum Professional.
. Evangelist of agile/scrum principles and methodology.
. Proven ability to work creatively and analytically in a problem-
solving environment.
. Planned and monitored project budget/spending.
. Guided projects to completion on time, within scope, and on budget.
. Managed project scope to ensure delivery was compliant to scope
commitment.
. Tracked and managed product backlog, burn-down metrics, velocity, and
task break-down.
. Addressed problems through risk management and contingency planning.
Responsibilities:
. Understand the clients' business needs to identify and prioritize
project requirements
. Lead Agile teams on a variety of development projects
. Facilitate the Scrum process of planning, daily stand-ups, reviews,
retrospectives with team
And Product Owners
. Anticipate and remove obstacles that slow down or prevent teams from
delivering objectives
. Lead and contribute to the decision making process and facilitate
conflict resolution
. Embrace, coach and evangelize agile values and principles in team and
across the company
. Define agile metrics to understand and communicate performance
. Manage the release process and communicate with client, stakeholders,
and management
PROFESSIONAL EXPERIENCE - 2
CLIENT STATE-FARM INSURANCE, Bloomington Illinois IL
POSITION BUSINESS SYSTEMS ANALYST
DURATION SEPT 2012 - MARCH 2014
DOMAIN INSURANCE
Project: Content Migration in Tridion 2011
Migration of content from the old to the new site. Global content Migration
was to migrating static web content in to Tridion, State Farm's content
management system and ensuring all content on statefarm.com,
es.statefarm.com and statefarm.ca is compliant with digital design
guidelines and standards for use on integrated customer platform
(ICP).Consolidation from one or more CMS systems into one system to allow
for more centralized control, governance of content and better Knowledge
management, sharing with unified look and feel.
Responsibilities:
. Being in an Agile environment and as part of a scrum team, meeting
with business stakeholders and SME to gather requirements,
. Review of TOOLKITS created and communicate to business to make the
changes required for the ease of developers to make sure all the
modules, Primary, Secondary and Tertiary are aligned properly with a
focus on customer centric and a detailed footnotes on each and every
toolkit.
. Digital improvement by established business objectives.
. Working on the process of creating and building the Toolkits for the
upcoming project assigned for the learning center pages and
coordinating the same with the developers.
. Worked on the Video strategy, RESPONSIVE WEB with a research on FLASH
vs. HTML 5 and provided business with the recommendations.
. Coordinate with business and developers to make sure they are on the
same page while process of content migration and publishing the pages
is done in TRIDION
. Regular interactions with the developers and business to lead as the
knowledge transfer, required as per the user expectations.
. Determining operational objectives by studying business functions,
gathering information, evaluating output requirements and formats.
. Defines project requirements by identifying project milestones, phases
and elements.
. Monitors project progress by tracking activity, resolving problems;
publishing progress report; recommending actions.
. Prepares technical reports by collecting, analyzing and summarizing
information and trends.
. DVNT, System testing & UAT on various smart phones including Android,
iOS and Windows Phones to check all the given parameters meet.
. Conducted weekly Defects status and Progress meetings with the help of
QA Metrics.
. Contributes to team efforts by accomplishing related results as
needed.
Internship -1
CLIENT ECO-LAB (Minnesota)
INTERNSHIP BUSINESS SYSTEMS ANALYST WITH SUPPORT CHANNEL TO CUSTOMER
DURATION JUNE 2012 (Internship during MBA)
DOMAIN HEALTH CARE
Involved in enabling Client's customers to create personalized e-mail
campaigns to tactically target their customer base. The challenge was to
launch the product application within a specified time box. As an Intern,
I worked on several initiatives which helped clients customize e-mails for
several campaigns across several industries and markets, examples include
reporting and analysis, e-mail subscriber management, campaign automation,
template rendering. 'Time to market' was the key.
Responsibilities:
. Conducted thorough analysis of end-to-end AS-IS business processes for
the client systems.
. Created wireframes and mock ups to review portal updates with business
users, PMs and IT teams.
. Mapped requirements to wireframes to maintain consistency of data.
. Worked with several business teams like marketing, customer care,
finance, accounting, billing, revenue assurance, UXD etc., to define
functional requirements.
. Conducted JAD sessions and interview sessions with Subject Matter
Experts/ Data Stewards and gathered requirements for enterprise data.
. Carefully analyzed the base documents and business process flows of
current manufacturing processes.
. Worked on preparing RACI (Responsible, Accountable, Inform, and Consult)
chart for the project team to have clear clarity.
. Created Data Flows with process, data store and Application associations
. Closely worked with the project manager throughout the SDLC phases and
gave presentations to the management team.
. Mapped the process flows graphically using modeling software like MS
Visio and IBM toolsets.
Internship -2
CLIENT HEALTH MARKETS, North Richland Hills, Texas TX
POSITION BUSINESS SYSTEMS ANALYST
DURATION MARCH 2012 (Internship while studying MBA)
DOMAIN HEALTH CARE
Project: Online insurance handling application
The project was to build an online insurance handling application that
would facilitate the users find the right insurance for their individual
needs. The application required the user to login with a valid user id and
password to authenticate the person. After authentication, they can learn
about insurance, get a quote, retrieve a quote or buy an insurance policy.
They can also file a claim or pay their monthly payments online.
Responsibilities:
. Thoroughly studied the inherent systems to have a clear understanding
of the business processes and associated system workflow.
. Conducted Gap analysis to understand new business model and additional
functionalities to be incorporated into the new application.
. Conducted JAD sessions for better understanding and refining of
requirements in coordination with multiple teams.
. Clarified and prioritized requirements by conducting brainstorming
sessions with the stakeholders and SMEs.
. Documented various documents including the Business Requirements
Document and the Use Case Specification Documents.
. Used Rational Requisite Pro as requirement gathering tool.
. Identified all use case components including basic, alternate and
exception flows
Internship -3
CLIENT AT&T THROUGH CONVERGYS
POSITION TECHNICAL & CUSTOMER SUPPORT
DURATION NOVEMBER 2011 - JANUARY 2012 (Internship during MBA)
DOMAIN TELECOM
Responsibilities:
Handled customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer issues
with one call resolution. Offered alternative solutions where appropriate
with the objective of retaining customer's business. Handled business
transactions in connection with activation of new customer accounts on a
computer terminal. Communicates with customers using web-based tools and
demonstrates the associated proficiency in typing and grammar. Makes
financial decisions to protect/collect revenues and adjusts customer
accounts.
PROFESSIONAL EXPERIENCE -2
CLIENT BRITISH TELECOMS (Infosys Bangalore (India)
POSITION BUSINESS SYSTEMS ANALYST
DURATION July 2008 - August 2009
DOMAIN TELECOM
Worked for BRITISH TELECOMS based in UNITED KINGDOM. The task was to help
the business meet its objectives and goals with Strong Leadership and
Influencing skills. The main goal was to standardize
processes/systems/practice across the EU operations in the Service Delivery
and Billing and collection functions. The role was to buy-in the business
teams to actually implement the solution, and assist the project manager in
the delivery of it.
Responsibilities:
. Identified, established requirements and modeled them using Rational
Requisite Pro for requirements management.
. Designed UML Use case diagrams, sequence diagrams, activity diagrams.
. Extensively used Rational Test Manager and Rational Robot for automating
the testing process for functional and performance requirements
. Created test scripts and performed interface, functionality, and
regression testing on new builds of the software.
. Used Rational Clear Quest tool for defect reporting and tracking.
. Consolidated data from different data warehouses and data marts.
PROFESSIONAL EXPERIENCE -3
CLIENT PALM TECHNOLOGIES (Knoah Solution Limited (India)
POSITION BUSINESS SYSTEMS ANALYST
DURATION FEB 2007 - JULY 2007
They've tasked me to gather requirement, support development, test,
implement and rollout a number of projects relating to customer support
processes with this client. This company are a leading light in their
industry and deliver some of the most innovative and exciting solutions in
a fun, idea-driven environment.
Responsibilities:
. Defining and managing business requirement s to standard and quality
to drive platforms and systems changes
. Shaping and defining business roadmaps by understanding the business's
drivers
. Working with stakeholders including technical architects, solutions
providers, and testers to agree on business requirements
. Working with vendors to validate different versions of solutions
designs
. Working with the programmers, managers and enterprise architects to
ensure alignment with business and technical strategy
. Continuously looking to improve delivery processes
Education:
Master of Business Administration
Minnesota school of Business
With a Live project on "Value additions" and digital Marketing along with
"The Internet Social media"
REFERENCES FROM THE PROJECT IN STATE FARM:
Missy Thomas
Project Coordinator- Global Content Migration (DC-10)
Email: *****.******.****@*********.***
Contact No: 309-***-****
State Farm, Bloomington, Illinois, USA
Atoi Cunningham,
Change Management Lead-Global Content Migration (DC-10)
Email: ****.**********.****@*********.***
Contact No: 309-***-****
State Farm, Bloomington, Illinois, USA
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