Director of sales

PAMELA R. HINES

***** **** ***** ********** *****, MI 48336 / 313- 623-4024 /

*********@*****.***

Director of Sales

Leadership team member credited with guiding sales growth and managing

change as a revenue growth leader in the sales arenas. Employed industry

awareness and built strategies to increase market share and deliver

exceptional customer experiences.

197% of goal attainment - December 2014 300% Business Development Goal 2014

?Top Achiever... increased Sales volume by 197% over 2013 from focused

relationship cultivation and firm grasp of customer/market needs.

?Team Development...credited with altering employee behaviors-resulting in

a team that was highly effective and productive.

?Expanded Customer Base...built by being laser focused on acquiring key

consumer and business accounts. In a very unique, bilingual, urban

community, restored business and consumer confidence in the areas of credit

repair, lending and new accounts.

?Business Development Management...including sales team and sales

strategies, with reputation of driving teams beyond comfort zone to exceed

defined goals.

. Efficient Asset Management

. Planner

. Business Evolution & Development

. Product Manager

. Change management

. Consultative and technical sales trainer

. Community & Center of Influence Networker

. Sort Term and Long Term Planning

. Team Direction and Results

. Decision-Maker Buy-in Specialist

Urban Investment Corporation, Detroit MI 2015-Present

Partner with CEO to identify opportunities for sales and operation process

improvement. Facilitate successful implementation of new programs through

the sales organization by ensuring a well defined, efficient sales process

is in place for launch. Foster an organization of continuous process

improvement.

?Design, implement, and manage sales forecasting, planning, and

budgeting processes.

?Establish high levels of quality, accuracy, and process consistency in

planning, forecasting, and budgeting approaches used by the

organization.

?Ensure planning, forecasting and budgeting efforts are appropriately

integrated with operations and other planning processes employed within

the firm.

PAGE TWO

Flagstar Bank, Auburn Hills/Pontiac, MI 2013-2015

Played influential role in 300% growth over tenure, rising from a minuscule

business development portfolio to number one in the Division status, by

fostering sound business relationships, adjusting daily, weekly and monthly

Action Plans, and instilling techniques hailed for profit in aggressive

markets.

?Promoted business development effort slated for high-profit product

sales, conducted grass roots product sales resulting in the highest

number of new accounts in branch history-created and presented unique

consultative and technical sales techniques

?Planned development, launch and sales strategy for module usable

throughout the Divisions.

?More than doubled Business Loan goal of $2.5M (attained $6M) December

2014.

Chase Bank Detroit, MI 2009-2013

Executed development plan moving team from Performance Level 5 to Level

2, as a result of cultivating an effective model: clarity, support, and

accountability.

. Increased Loan and New account volume by 197% and 146% respectively

through warm and

?Fashioned sales and service tactics which established strategy that

led to increased market share.

?Led and promoted sweeping internal change increasing accountability

designed to transform employee behaviors.

?Closed most Commercial Loans in lifetime of Branch-$3M December 2012

Standard Federal/LaSalle Bank/ Bank of America Bank Detroit/Redford, MI

2003-2009

Strategically managed three branch offices and attained number one

Branch in Division 2004, 2005, 2006, 2008

?Generated 194% of quota (Number One in Division) with $1M in captured

sales by influencing the business new account and community.

? Distinguished performance from competitors with industry knowledge

including ability to troubleshoot issues; strengthened customer

relations by stepping in to resolve overall concerns.

?Trained Business Development Methods to attain higher levels of

productivity.

PAGE THREE

HEALTH ALLIANCE PLAN Southfield, MI 1996-2000

Partnered with clients and Doctors to understand business needs issues,

strategies and priorities in order to deliver value-added business

solutions. Utilized consultative selling skills to close sales.

Identified key trends and customer needs and leveraged industry

knowledge and applications

?Developed strategic initiatives that grew and retained the revenue

stream of assigned complex accounts

?Implemented strategic and tactical communication plans designed to

capitalize on market opportunities and generate increased demand for

HAP's products and services

BACHELOR OF SCIENCE IN ENVIRONMENT AND ECONOMIC POLICIES

Michigan State University (2010)

Completed extensive Train The Trainer Program (2012)

#1 in Division December 2014 - Innovative Sales, Team, and Business

Development Vision

Setting and Maximizing Sales Goals Strategies... Driving Top-Ranked

Business Units

LEADERSHIP QUALIFICATIONS IN ACTION

PROFESSIONAL HISTORY

VP OF SALES AND OPERATIONS

Strategist and Plan Developer - Designer of Culture-Exceeder of Portfolio

Growth - Optimal Operational and Sales Force Structure - Monitor of

customers, market and competitors - Developer of targeted COI - Direct

Report to CEO - Definer and coordinator of sales training programs- --

Negotiator of Contracts -- $7M P&L

"Pam's professionalism, energy and expertise has been a credible source of

my personal and business growth" - Shawn Williams

PAMELA R. HINES BUSINESS DEVELOPMENT & SALES LEADER

VP & BRANCH MANAGER

C-Suite Relationship Fostering - CRM--Commercial Loan Cultivation $1-$3M --

Relationship Building -- Customer Product Collaboration - Customer

Service/Sales Telemarketing Coach -- New Account Development - Team

Oversight and Coaching - $30M P&L

AVP & BRANCH MANAGER

Center of Influence Networking - Solution Trouble Shooting - Business

Banking - Customer Resolution Focusing - Project Management - Exceptional

Customer Experience Delivery

EDUCATION

ACCOUNT EXECUTIVE - COMMUNITY PROGRAM COORDINATOR

C-Level Sales Presentations - Territory Management -- Progressive Record of

#1 Sales Achievement - Leveraged - Articulation of Brand Image -- Public

Relations and Community Outreach Strategist

OFFICER, CERTIFIED LENDER & MANAGER

Contract Management - Customer Relationship Management (CRM)--Product,

Project Management, Market and Business Development Roles - Telemarketing

Strategist -- High Profile Sales Market Strategy and Execution - Direct

Report to VP - Event Planning -- Salesforce.com --- $10M P&L

PAMELA R. HINES BUSINESS DEVELOPMENT & SALES LEADER

Pamela is an ultra savvy result and operational focused community

networker, and business development expert. She leads teams of highly

effective professionals who help make the seemingly impossible... possible-

Al Patrick

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