Customer Service Medical

TOWANDA BECKHAM

720-***-**** *******.*******@*****.***

PROFESSIONAL PROFILE

A congenial, efficient and punctual Patient Account Administrative Rep who effectively multi-tasks and is

a true team player. My work ethic is unsurpassed and I thrive in a Medical Field environment.

EXPERIENCE

Kaiser Permanente

Account Administrative Rep 11/2014-

2/2015

Performs account maintenance, billing, reconciliation, reporting and

•

customer service related activities

• Duties also include performing database maintenance and research

tasks to support the contracts administration

• Cash control operations and assignment of medical record numbers, to

generate and distribute contracts and member I.D. cards

• To provide facilities support and to enter documents into the workflow

imaging system.

Healthcare Outsourcing Network

Patient Account Representative 2013-2014

• Operated multi-phone lines

• Processed payment plans, credit card payments, and settlements

• Reviewed EOB’s and consulted with multiple insurance agencies in reference to medical billing

• Directed billing discrepancies to proper physicians

• Work multiple hospital systems, Star, Epic, and Centricity

• Worked for multiple Hospital Legacy Salmon Creek, legacy Mount Hood

• Legacy Meridian and Legacy Emanuel Medical Center

• Professional Billing for the clinics for Legacy and Peace Health

Denver Post, Denver, CO 2001–2009

Customer Service Representative/Switchboard Operator

• Processed credit/debit card payments over the phone

• Post payments to customer accounts

• Processed cancellations, renewals and upsold subscriptions

• Negotiated subscription options to prevent cancellations

• Managed a multi-line phone system

• Answered customer inquires

• Problem-solved by active listening and diplomatically offering solutions

EDUCATION

Everest College, Aurora, CO October

2009

Medical Insurance Billing and Coding Diploma/GPA 3.80

SKILLS

•

• •

CMS – 1500 Billing forms Type 30WPM and 200 ten key

• Familiar with CPT, ICD.9CM, HCPCS

• Proficient in medical terminology

• Health Insurance processing/HIPAA

• Anatomy knowledge

Trained

• Microsoft Office Word

• Claim review, authorization and claim

entry

• Appointment setting, patient scheduling

and patient registration

• Medical billing, inpatient and outpatient

• Basic accounts receivable review

Contact this candidate