Customer Service Management

Andre Duclos 734-***-****

**** *. ********** ****

Ottawa Lake, MI 49267

*****.********@*****.***

Career Direction Has Been Determined Based On Formal Education, Related

Professional Training, Diverse Hands-On Experience And An In-Depth Interest

In...

. THE TRANSPORTATION ARENA.

(Physical Distribution / Traffic / Transportation / Logistics / Packaging /

Procedural Development / Project Management)

Areas Of Expertise Include, But Are Not Limited To...

- BUSINESS & OPERATIONS MANAGEMENT -

- DISTRIBUTION & SUPPLY CHAIN MANAGEMENT -

- LOGISTICS ANALYSIS / LOGISTICS COORDINATION & MANAGEMENT -

- TERMINAL & CONTAINERIZATION MANAGEMENT - REGULATORY AGENCY COMPLIANCE -

- PRODUCTION & QUALITY MANAGEMENT - SAFETY & SECURITY MANAGEMENT & TRAINING

-

- STRATEGIC OPERATIONAL PLANNING / SCHEDULING & CONTROL - BUDGETING & COST

CONTROL -

- SYSTEMS DESIGN / DEVELOPMENT / IMPLEMENTATION & SUPPORT - PROJECT

MANAGEMENT -

- PROCEDURAL DEVELOPMENT & IMPLEMENTATION - CUSTOMER SERVICE - PUBLIC

RELATIONS -

Background Is Complemented With Degrees In Transportation And Logistics And

Extensive Hands-On Commercial Driving Experience... Expertise At Ensuring A

Cohesive, Positive Work Environment And Improving The Efficiency And

Productivity Of A Fast-Paced Distribution And Logistics Operation... Proven

People Skills... An Effective Trainer, Team Builder And Leader... Creative,

Skilled And Very Competent... An Excellent Communicator, Written And

Verbal...

Prezio Health, Highland, Michigan. 2013-2014

The company owns, operates, manages and maintains its own fleet of trucks

that are dispatched to hospitals for the repair of medical instruments.

Fleet Supervisor,

Created a maintenance system for the company fleet that organized the

maintenance of all vehicles. My system also included the repair and

recovery of broken down units. Organized the purchase of new vehicles and

for the refurbishment of used units. Responsible for all expense reporting

reports and budget monitoring. Also introduced DOT's EZ PASS & IPASS into

the fleet.

. My new maintenance system reduced costs by 18%.

. Reduced "call to capture" reduction time from three hours to less

than one hour.

. Developed a system to monitor monthly bills, including IPASS &

EZPASS.

. Developed and implemented a new system, that included fees and permit

permissions, for transporting company vehicles across the country.

Duclos Transportation, LLC, Ottawa Lake, Michigan.

Transportation, Distribution, Logistics & Warehouse Operations Manager,

2006 - 2013.

Was responsible for the day-to-day operation of the business, cost

management, schematic creation, employee acquisitions, training,

development and facilitation, scheduling, process improvement, barcode

system creation and implementation, inventory management and control, asset

protection, CSA, CFR 49 food handling and analyzing government regulations

for all forms of transportation.

. Managed planning, maintenance of equipment, dispatch, trip

procurement and oversaw safety procedures, including EOBR and CSA.

. Handled maintenance of accounts, lading procedures and load

decisions.

. Ensured the quality of orders shipped and improved routing.

. Monitored volume fluctuations and labor utilization to ensure smooth

distribution and logistics.

. Maintained budgets using MS Office and the Internet.

. Effectively identified and partnered with brokers and brokerage

firms.

Contact this candidate