Customer Service Manager

Deborah Bao

* ***** ***** ********, *** Jersey **738 Mobile: 732-***-****

Email: ********@*******.***

Objective

A motivated administrative professional seeking a position in a challenging

environment. Over 25 years experience successfully providing administrative and

secretarial support. Proficient in a range of computer applications.

Well-developed communication and customer service skills. Proven ability to

efficiently plan and manage multiple assignments to meet tight deadlines. A

proactive problem-solver who gets the job done.

Career Summary and Accomplishments

The Natural Pharmacy & Wellness Center- Ocean New Jersey - Shipping Manager

Coordinated and supervised choosing and shipping supplements and other store

products for clients in store and on line. Maintained company website including

Face Book Page. Maintained relationships with carrier vendors. Also responsible for

billing and payments.

Inter County Mortgage -Mortgage Broker- Hazlet New Jersey -

Responsibilities included coordinating banks or direct lenders that an individual

seeks with a specific loan the individual is seeking. Whether it is for a new home

or refinancing.

Specialist Clerk- Robert Van Canagan & Company - American Stock Exchange - New York

Researched, analyzed and resolved client trading issues. Provided market trading

support and information and client inquiries. Managed client accounts. Also

responsible for billing and payments of clients.

M.L. Weiss & Company - Specialist Clerk/Administrative Secretary - American Stock

Exchange- New York

Responsibilities included assisting Specialist and Broker in executing stocks and

options in the oil industry. Resolved client inquiries. Billed client firms for

services rendered. Maintained all secretarial needs for Brokers including email,

correspondence, managing appointments, recordkeeping and filing.

Core Qualifications

Communication- Deals with internal & external customers at all levels via telephone

& email to ensure successful communication.

Problem Solving- Resolves in depth queries in a methodical manner independently to

find appropriate solutions with a high level of quality.

Team Player- Enjoys sharing knowledge and encouraging development of others to

achieve specific team goals.

Planning &Organizing- Skills that balance work and team support with ad-hoc

responsibilities in a timely professional manner.

Education/Professional Training

New Dorp High School- Staten Island New York Business Degree/Secretarial

CERIFICATIONS:

Certified in First Aide/CPR/epi pen

certifications in workshops with children with special needs and autism

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