Customer Service Sales

OCTAVIA ANDERSON

**** * *******, *******, ** ****1 (H) 773-***-**** **************@*****.***

Professional Summary Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Expert retail sales professional offering 14 years experience in retail customer service and retail management. Focused on exceeding sales goals. Skills

Exceptional communication skills Strong client relations Training development aptitude Mediation capability Strategic sales knowledge Trusted key holder Creative problem solver Proficient in cash management Shipping and receiving professional Quick learner MS Windows proficient Work History

Works well under pressure Excellent planner and coordinator Customer service-oriented Appointment setting Team building Team leadership skills Issue resolution Well organized Print job color and quality reporting Digital print equipment operation Ink and relation materials

Merchandise Execution Team 12/2012 to Current Home depot – Northlake, IL

Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Led merchandise selection, pricing, planning and marketing. Ran markdown reports, managed store replenishment and analyzed buying reports. Assembled promotional displays, including quarter and full-size point of purchase displays. Interviewed and worked closely with vendors to acquire and develop desired products. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Educated employees on new merchandise during seasonal workshops. Sale Associate /Calf Associate 07/2010 to 09/2013 Target – Chicago, IL

Answered customer questions regarding store merchandise, department information and pricing. Organized store merchandise racks by size, style and color. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Trained and served as a peer coach for new sales associates. Supervised material flow, storage and global order fulfillment. Picked up incoming stock and delivered materials to designated locations. Cashier/Student Consultant 08/2008 to 07/2010 UIC – Chicago, IL

Conducted monthly inventories of materials on the work floor. Maintained friendly and professional customer interactions.

Completed all cleaning, stocking and organizing tasks in assigned sales area. Greeted customers in a timely fashion while quickly determining their needs. Entered financial data into the company accounting database to be verified and reconciled. Impress Associate Supervisor 10/2007 to 10/2009 Office Max – Chicago, IL

Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Earned management trust by serving as key holder, responsibly opening and closing store. Checked job information at each press to verify that the correct ink was delivered. Distributed an updated weekly report of project priorities to team members and management. Multi-tasked to keep all assigned projects running effectively and efficiently. Distributed an updated weekly report of project priorities to team members and management. Education N/a: Ultra sound technician Wilbur Wright College - Chicago, IL High School Diploma: 1994 Rezin Orr highschool - Chicago, IL

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