Sales Customer Service
Resume:
Nicole A. Falk
*** ***** **** ******, **********, PA 15202
**********@*****.***
Profile
• Effective Communicator
• Proficient Problem Solver
• Excels in Customer Service
• Quick Learner
• Team Player
Synopsis of Achievements
• No. 1 Performer for three years at Fidelity Bank
• Ranked No. 1 in sales performance in Nationwide (12 State Footprint) for over three years
• Ranked No.1 in the nation for sales at Citizens Bank
• First candidate to receive Teller of Distinction Award
• Operations Champion, Teller of Distinction Award every quarter while being a
teller and awarded the Good Banking Award numerous times.
Borough of Bellevue
Finance Administrator
2014 Present
Accountable for aspects of $6.4 million dollars of Finance for the Borough
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Independently conduct all aspects of a financial analysis including data gathering, model
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construction, and preparation of presentation documents.
Preparation of financial reports, summaries, trends and variance reports to support internal
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and external reporting requirements and presentations.
Evaluate current customer accounts and adjust credit limits/payment terms when
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appropriate.
Review and resolve customer problems including billing and payment issues.
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Review collection portfolios with Management to identify potential business risks.
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Conduct research and perform reconciliations on complex transactions.
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Identify key process improvements and recommend changes to improve systems, processes
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and performance.
Assist with relevant month end and year end closing activities
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Website Design
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Accounts Receivable
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Accounts Payable
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Writing in depth grants
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Writing the Meeting in Minutes from the Council meetings so they are accurate for the
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Council and the public and publishing them.
Ordering and Receiving supplies for each department (Borough Hall, Police Department,
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Swimming Pool, Library and Public Works)
Counting and making deposits for all of the areas of the township
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Scanning checks for deposits for each department and reconciling statements each month
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Permits
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Budgets, formatting and submission
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Subpoenaed for all non sufficient checks
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Daily use of QuickBooks, SharePoint, Excel, and Word, Banking Websites, Adobe,
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Outlook, Microsoft Office Publisher, Wix.
Employment Citizens Bank, Pittsburgh, PA
Personal Banker
2011 – 2014
• Contributed to my branch having 3 high green audits
• Acts as Vault Supervisor and ATM coordinator
• Quickly and effectively solve customer challenges.
• Consistently achieves the top balancing record
• Ongoing training for Business Lending, New Account
Openings, Customer Retention and more to keep in
Compliance with regulations.
In a twelve state footprint, and the thirteenth largest retail bank, I am ranked as a teller, number one
in Pennsylvania for three years and number nine in the nation for sales. As a Personal Banker, I am
ranked number two in the nation for new accounts, lending, new to checking customers, and
business. I was the first candidate that received the Teller of Distinction award since it began in
2011 which continued until I took the role of Personal Banker, The Good Banking Award, Citizen
of Excellence award, two hand written letters from Mr. Michael Cleary who is the Group Executive
Vice President and Head of U.S. Distribution for Consumer Banking, I was also nominated and
accepted the Operations
Fidelity Bank, Pittsburgh, PA
Teller Vault Supervisor, ATM Supervisor
2008 2011
• Was responsible for new account openings, and consistently
Exceeded sales goals and customer comment cards
• Assisted with lending services
• Achieved top balancing record
• Traveled to 62% of branch locations in the Pittsburgh region
To assist in increasing productivity and sales
• Chosen to participate in new location at McCandless
Crossings for making the new location number one in sales, bringing in business and
keeping our existing customer relationships.
Vault Supervisor, ATM Supervisor, top balancing record, fraud coordinator, and number one
performer for three years and achieved a spot, weekly in a newsletter to all colleagues and senior
representatives of exceeded sales goals and customer comment cards. New account opening,
lending, services, cash shipment. I would also travel and work for as little as days from as much to
almost a year, to eight out of thirteen branches in the Pittsburgh region to help with productivity
and sales. I was also handpicked to be a part of the newly built Fidelity Bank in McCandless
Crossings.
Education
The Academy of Court Reporting, Pittsburgh, PA
Legal Court Reporter (Stenographer)
Official Court proceedings. Multi voice dictation at 225 words per minute or better, transcribe medical,
technical, and legal testimony, use Computer Aided Transcription (CAT) systems, write Real time, and
courtroom and freelance procedures.
2006 2008
University Of Phoenix
Bachelors Degree
Finance & Accounting
2004 2006
Community College of Allegheny County, Pittsburgh, PA
Courses Taken and Transcripts sent to University Of Phoenix for Bachelor’s
Finance & Accounting
2002 2004
Northgate Junior/Senior High School, Pittsburgh, PA
Diploma
1997 2002
References Furnished Upon Request
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