JOHN NICOLLE C. BUENO

#** **. ********* ******, ********* Village

Tanong, Marikina City

Mobile No.: +639*********

E-mail address: aco8na@r.postjobfree.com

Facebook email address: aco8na@r.postjobfree.com

Career Objective:

To seek challenging assignment and responsibility, with an

opportunity for growth and career advancement as successful achievements.

Hard Skills:

> Knowledge on operating Hotel Management Suite: Folio Plus

- Certificate of completion for Train the Trainer Program

workshop for HMS (Folio Plus)

August 2014

> Flexible to changes

> Posses enthusiasm

> Good at multitasking

> Passion for pleasing people

> Professional Appearance

> Verbal Communication

> Written Communication

Soft Skills:

> Computer literate.

> Ability to work in a team structure

> Able to adapt oneself to new surroundings; to make suitable

change so as to fit new conditions.

Work Experiences:

World Citi Colleges - Quezon City Campus

Full-time College Instructor (Tourism Management Department)

1st Semester of 2014 - 2015

2nd Semester of 2014 - 2015

Current Status - Employed

Subjects Taught:

o Principles of Tourism 1

o Principles of Tourism 2

o Principles of Tour Guiding

o Tourism Marketing

o Tourism Planning and Development

o Philippine Tourism

o Computer 1 (Folio Plus)

Sitel Philippines Corporation

Customer Service Representative

May of 2010 - June of 2011

Duties and Responsibilities

> Answer phones and respond to customer requests.

> Sell product and place customer orders in computer system.

> Provide customers with product and service information.

> Up sell products and services.

> Transfer customer calls to appropriate staff.

> Identify, research, and resolve customer issues using the

computer system.

> Follow-up on customer inquires not immediately resolved.

Abe International College of Business and Accountancy

Marketing Assistant

March of 2008 - May of 2008

Duties and Responsibilities

> Advising students on what course would fit their interest.

> Answer questions related to the courses that the school offers.

> Disseminating information about the school by giving flyers and

through career orientation

> Telemarketing

El Rio Y Mar Resort

Trainee/Intern

April 2013 - July 2013

> Assist customers with their inquiries through front desk

training.

> Served as a tour guide for the customers for their tours and

island hopping.

> Trained as a barista at the bar.

> Sell tours and island hopping to the customers.

> Take and serve food orders on the restaurant.

Seminars Attended:

The Art and Science of Flying with Philippine Airlines

Sofitel Philippine Plaza Hotel, Manila

September 2014

A Resort World Experience

Sofitel Philippine Plaza Hotel, Manila

September 2014

Learning From International Cruise Line

Sofitel Philippine Plaza Hotel, Manila

September 2014

"EXPLORE!" Leadership Mastery Program Level 1

March 2014

"Amplify, Engage, Take-off! Shape your Career from Here to Beyond"

World Citi Colleges - School of International Hospitality Management

February 2013

"It is More Fun in World Citi Colleges"

World Citi Colleges - School of International Hospitality Management

February 2013

"Japanese Cuisine" & "Event Styling"

World Citi Colleges - School of International Hospitality Management

February, 2013

"Voter Education"

World Citi Colleges - Quezon City

January 2014

"Embracing the World of Hospitality... Trends and Opportunities"

World Citi Colleges - School of International Hospitality Management

September, 2012

World Food Expo - WOFEX

Premiere Events Plus Group, Inc.

August 2012

Actual Tour Guiding Seminar and Career Option

Conducted by: Wide Vision Tours and Travel

March of 2012

Bar and Beverages Management Seminar and Flairtending Exhibition

Conducted by: Wide Vision Tours and Travel

March of 2012

Basic Customer Service

Philippine Airlines

September 2011

"Tourism - Everybody's Business Grows in Partneship"

League of Tourism of the Philippines

September, 2011

Cocktail Mixing and Flairtending Seminar

Conducted by: Wide Vision Tours and Travel

March of 2009

Choosing Your Career

Conducted by: Wide Vision Tours and Travel

August of 2008

Personality Development

Conducted by: Wide Vision Tours and Travel

August of 2008

Educational Background

Graduate : Master in Business Administration (on-going)

World Citi Colleges

2014 - Present

Tertiary : BS - Tourism Management

World Citi Colleges

2010 - 2014

Abe International College of Business and

Accountancy

Aurora Blvd., Quezon City

2008 - 2010

Secondary : Sta. Elena High School

Sta. Elena, Marikina City

2004 - 2008

Elementary : Leodegario Victorino Elementary School

Jesus Dela Pena, Marikina City

1998 - 2004

Personal Data:

Date of Birth : March 23, 1992

Place of birth : Marikina City

Religion : Roman Catholic

Nationality : Filipino

Civil Status : Single

Height : 5'9"

Weight : 120 lbs

Father's Name : Ernesto Bueno

Mother's Name : Amelia Bueno

Character Reference:

*** Available upon request ***

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