Customer Service Administrative Assistant
Resume:
Gloria Sheriff
Objective Secure a receptionist/customer service position
within your company that will leverage my relevant
work experience and skills, so I my effectively
contribute to productivity of an administrative
staff and efficiency of an administrative office.
Experience
Receptionist-1989-2015 H & R Block (P/T Seasonal)
Meet and greet clients
Schedule appointments and answer certain tax
questions
Log and issue client tax returns/check
Customer Services Professional April 2013-Present
GS Consulting Services, LLC
? Working for Intuit helping customer resolve
their tax preparation issues
using the following systems:( a)Citrix Application
Salesforce, (b)Mosaic Tool,
(c)QBN Tool, (d)Quickbase Application
? Working for AT&T helping customer resolve their
issues within their account
using the following systems:( a)Citrix Application
(b)Clarify, (c)Telegence
(c)MYCSP, (d)Phoenix, (e)Torch
October 1, 1980-Retired (March 22, 2011)
Miami-Dade County Public Schools Miami, FL
Secretary TEC 1996-March 22, 2011 Lindsey Hopkins
Technical Educational Center/Miami Skill Center
(FT)
Familiar with budget within MDCPS, various account
structures and FR0508.
PARS-back-up payroll person.
Personnel-handled all files and transactions.
TRVL-handled all travel transactions.
MSAF-handled all purchasing documents including
online orders, good received and implementing a
system to check-in all incoming merchandise.
S & D-handled all Store & Distribution documents.
VACS-Student Registration & Attendance Rosters.
Worked closely with and assist the Principal and
Assistance Principals with all major reports and
budget concerns.
Set-up appointments, and carried out various
interviews for part-time clerical candidates.
Work on Grant Writing Teams.
Worked on Committee to set-up several Job Fairs.
Various other tasks as needed by the administrative
team.
Created and implemented forms (i.e. Employee
Information Form, Interview Rating Form and Request
to Leave School form)
Acting Registrar for the GED Department
Council on Occupational Education Secretary
Teacher-1994-2004 Lindsey Hopkins TEC/Miami Skill
Center (PT)
Beginning Typing I & II
Administrative Assistant
Education Dr. E.V. Hill Bible College
Theology
Sept. 2005-Dec. 2005
Generation Bible College
Theology
Sept. 2002-Jan. 2003
Miami-Dade College
Introductory Child-Care Training Course (completed
June 2002)
Behavioral Observation and Screening in Child-Care
(completed June 2002)
Developmentally Appropriate Practices for Young
Children (completed June 2002)
Bible Talk School of Faith
Theology
March 1987-June 1988
Miami Skill Center
Clerical Cluster Program
April1980-October 1980
Vocational Certificate
Miami Northwestern Senior High School
Sept. 1971-June 1974
Diploma
Volunteer Work Community Partnership for Homeless, Inc. (HAC)
Worked in kitchen serving clients Oct.1995
Worked in HAC Family Resource Room -Helping kids
and parents with homework-Dec. 1995
Everglades Elementary (Palm Beach County School
Board) 2012-2013-Assisting Kindergarten Teacher
(Mrs. Kelley )
Special Training ? Notary (Expiration December 2016)
& Recognitions ? HIV Training 8 Hours 1997
? HIV Training 8 Hours 1997
? Domestic Training 1997
? Customer Services Workshop March 1997
? Certificate of Recognition from the district
June 1989
? Recognition for Outstanding Services-Miami Skill
Center Oct. 1988
? MLS Word Processing Lab-Miami-Dade College Oct.
1983
? Employee of the Month-Lindsey Hopkins TEC Oct.
2006
? Office Employee of the Year Committee for MDCPS
Oct. 2006-March 2011
? United Teachers of Dade Property Committee Board
Jan. 2008-March
2011
Reference Will Provide Upon Request
PT=Part-time; FT=Full-time
Please contact using cellular
number
I was excited to find your advertisement for the full/part-time
position . I couldn't wait to submit my resume, which is attached for
your review.
I am currently retired and am seeking an opportunity, much like this
position, where I can continue to utilize and sharpen my office and
business managerial skills.
Your team would benefit from my administrative and managerial skills. I
offer:
. Over 31 years of experience leading front- and back-office
administration including payroll, budget allocations, vendor
management, and disbursements.
. Office management skills, such as hiring and supervising clerical
staff, scheduling, calendaring and event planning, preparing
reports, administering records management systems
. Computer proficiency
I am confident that I would be able to meet and exceed the requirements
for this position. If you agree that my qualifications and passion for
this position would make me a strong addition to your team, please call
me at 305-***-**** or email ******@*****.*** to set up a meeting.
Thank you for your time, and I look forward to hearing from you.
Sincerely,
Gloria Sheriff
Enclosure: Resume
Gloria Sheriff COVER LETTER
Customer Service/Receptionist
Palm Beach, FL 33411
tug206 @yahoo.com
COVER LETTER
Contact this candidate