Customer Service Data Entry
Resume:
DENISHA STEVENS
***********@*****.***
Miami, FL 33055
Objectives
To gain a Receptionist /Entry Level Legal Assistant position that will enhance my skills.
Education
Miami Northwestern
06/07/2000 High School Diploma
• Superior Honor Roll Student
Experience
Diener Law Firm Miami, FL
Receptionist 04/2014-4/2015
• Greet and screens visitors upon entrance.
• Answer plaintiff’s general inquiries in relation to cases.
• Screens incoming calls and refer to the appropriate attorney or legal assistant.
• Distributed mail and other confidential documents to staff in the office.
• Maintain offices files and records along with electronic filing and e-service mails.
• Takes messages for the staff, transfer to staff voice mail upon request.
• Maintain office supplies by checking stock, placing and expediting orders.
• Case Management System, Preparing new cases and Calendaring.
Nations Health Solutions Miami,FL
Agent/ Tech Support 01/2011 – 4/2014
• Enrolled clients into health plans
• Assisted with billing inquires
• Inbound and outbound calls to/ from clients
• Data entry
• Processed payments
• Administrative Duties
• explained knowledge of insurance products, took payment information, problem solving, and assisted
with administrative duties.
Pearson Education White Plains, NJ
Agent/ Tech Support 02/2008 – 12/2010
• Responded to support from clients and colleagues
• Resolve technical issues
• Provided updated information and
• Maintained a log of each interaction with clients and colleagues
Health Plan Network Ft. Lauderdale, FL
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Agent/ Tech Support 08/2005 – 12/2007
• Enrolled clients into health plans, assisted with billing inquires, assisted in inbound and outbound calls to
clients, data entry, explained knowledge of insurance products, took payment information, problem
solving.
Prestige Home Miramar, FL
Loan Officer/Clerk 03/2001- 07-2004
• Evaluated loan applications and documentation by confirming credit worthiness.
• Improved loan applications and documentation by informing applicant of additional requirements.
• Rejected loans by explaining deficiencies to applicants.
• Approved loans by issuing checks or forwarding applications to loan committee.
• Completed loan contracts by explaining provisions to applicant; obtaining signatures and notarizations;
collecting fees.
• Helped customers by answering questions; responding to requests.
• Maintained customer confidence by keeping loan information confidential.
• Updated job knowledge by participating in educational opportunities; reading professional publications;
maintaining personal networks; participating in professional organizations.
• Accomplished bank mission by completing related results as needed.
Skills
Computers, Microsoft Office, Outlook, 35wpm, Data Entry, Audit, Financial Skills, Financial Software,
Customer Service, Thoroughness, Confidentiality, Analyzing Information, Decision Making, Verbal
Communication, Professionalism, Quality Focus
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