Customer Service Manager

RÉSUMÉ

HEMANGI NAIK *, Baba Singh Compound,

**********@*****.**.** near MTNL,

Hello : 996-***-**** Goregaon (W),

Email Id : **********@*****.**.** Mumbai .

*******.*******@*****.*** Pin code: 400 062.

Objectives:

To seek a challenging position and to dedicate my service to a reputed organization

to expose my talents and skills. To be true and sincere to my potentials and realize

my dream to be an innovative programmer.

Skills:-

• Excellent communication skills.

• Hard worker, self dependant & highly motivated for working effectively under

pressure.

• Ability to handle conflicts effectively & positively. High results oriented

• High skilled of innovation ideas, creativity and thinking out of the box .

WORKS EXPERIENCE

1) Sezal Insurance Broking Ltd.

Dec 2012 to Nov 2014

As Unit Manager

Maintain Client Relationship, Coordination with client,

Underwriting Non Motor Product like, Fire, Health, CAR, WC

Etc.

Making Sales target for the company.

Handling the client query .

Cross Selling, Up Selling the product.

Handling Operation Work.

2) ICICI Pru Life Insurance Company.

June 2012 to Nov 2012.

As Associate Financial Service Manager

Maintain Client Relationship, Coordination with client,

Making Sales target for the company.

Handling the walking client of ICICI Bank Ltd.

Cross Selling, Up Selling the product.

Handling Operation Work.

3) S.Video Broadcast Pvt. Ltd

April 2009 to June 2012.

As Administrative Executive

Maintain Client Relationship, Sending Quotation through Mail,

Correspondence with Clients, Coordination with client,

Making Sales target for the company, give full satisfaction to client

in shooting Completion .

Bank Maintance & Cash Maintance in Office.

Client Follow Up, Payment Recovery .

Bank Reco, Documents Verification and Assist in Internal Audit .

Assistant to Sir for All Project Maintaince.

4) ARYAN PLACEMENT SERVICES.

DEC 2008 To APRIL 2009.

As a Recruiter

Understanding client requirement and organization with regard to their

existing business activities, organization structure/culture and future

growth plans

Mobilizing human resources through various means such as head

hunting, advertising, references and existing databank, employee-

referrals, Networking, websites, walk-ins, Groups and web portals i.e

Times job.com with skill-point CVs.

Screening candidates on a one-to-one basis to get competency profile

Counselling candidates about the various avenues that they can explore.

Generating and maintaining database for future requirements

Preparation of Weekly reports for the clients about the status of

different candidates sent to them.

Offer follow-ups on regular basis

Receive all the required documents from the Candidate verify the

necessary documents & Joining Report.

Raising Invoice and follow-up with the client

Generating reports about joinees and send it to Head office.

4) ON-DOT COURIER (GOERGAON –W)

April 2007 – Dec 2008 .

Receptionist cum Office Assistant

RESPONSIBILITIES

DATA ENTRY.

INTERACTION WITH CLIENT

MAKING CALLS, KEEPING APPOINTMENT LOG BOOK

HANDLING CALLS, FOLLOWUP CALLS TO CLIENTS

HANDLING CUSTOMER QUERIES, FEEDBACK TO QUERIES.

RESPONSIBLE FOR CO ORDINATIION BETWEEN CUSTOMERS & STAFF

HANDLE DAY TO DAY CORRESPONDENCE

RESPONSIBLE TO HANDLE PETTY CASH BOOK

HANDLING BILLING .

HANDLING CASH TRANSACTION & MANAGEMENT.

PREPARING CASHING REPORTS.

SOLVE THE QUARIES OF CUSTOMER.

ACADEMIC QUALIFICATION:-

YEAR OF

NAME OF

UNIVERSITY PASSI AGGREGATE

EXE EXAMIATION

INSTIUTION

NG

SARVODYA 66.40%

S.S.C MUMBAI. 2005.

SCHOOL

SARAF

H.S.C MUMBAI 2007. 66.67%

COLLEGE

B.COM

Banking & MUMBAI 2010 SARAF COLLEGE 67.57 %

Insurance

Completed Post Graduation Diploma in Banking [PGDB] from Institute of Finance, Banking

& Insurance [IFBI]

Modules Covered:

• Overview of Banking

• Financial Maths & Accounting.

• Professional Skills

• ISAS Presentation I – English Language Skills

• Financial Products & Services

• Regulatory Environment

• ISAS Presentation II – Business Communication Skills

• Selling Skills & Techniques

• Customer Service

• Retail Banking

• Indian Financial System

• Finacle

IFBI ACADEMIC DETAILS OF PGDB

Module Test Subject Final Score MT 1 Overview of Banking 55

MT 2 Financial Maths & Accounting 58

MT 3 Professional Skills 79

MT 4 ISAS Presentation – English Language Skills 87

MT 5 Financial Products & Services 69

MT 6 Regulatory Environment 69

MT 7 ISAS – Business Communication Skills 81

MT 8 Selling Skills & Techniques 80

MT 9 Customer Service 82

MT 10 Retail Banking 64

MT 11 Indian Financial System & Finacle 78

Aggregate % 71

PERSONAL PROFILE

Name : HEMANGI SATISH NAIK

Date of birth : 02-08-1989.

Father’s Name : Mr. SATISH .K . NAIK

Nationality : Indian

Marital Status : Single

Languages Known : Hindi,English, Marathi

Hobbies : Reading, Music, Dancing .

EXTRA QUALIFICATION

1. MS-CIT with 80% in the year 2008 .

2. TALLY (9.1) with good Grades .

3. ENGLIESH SPEAKING WITH “A” GRADE .

4. PASS IRDA EXAM WITH 52 %.

EXTRA ACTIVITIES

1. A PART OF NCC STUDENT IN SCHOOL ‘S.

2. A PART OF NSS IN COLLEGE AS LEADER.

DECLARATION

I hereby declare that all the details given above are true to the best of my knowledge

and belief.

HEMANGI SATISH NAIK

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