Technical support specialist
Resume:
WILLIAM E. BELLAMY II
*** ***** ******** *****, ********, NC 27377
****************@*****.***
TECHNOLOGY & QUALIFICATIONS
Highly motivated technician with unique combination of technical, time management, and leadership
skills, resulting from 12+ years of experience of customer support/help desk experience. I rely on my
experience and judgment as well as pre-established procedure and instructions to identify, research and
resolve technical problems presented through Level I, II and III (when possible). Proven ability to
understand complex technical problems and execute innovative solutions to get to desired outcomes with
hardware and software components. Demonstrated talent for building strong partnerships to ensure
superb results. Consistently successful at effectively communicating at all levels. Excellent network,
hardware, software troubleshooting skills and working knowledge of MS operating systems and
applications.
HARDWARE
Hardware support for various laptops, desktops, and servers including: Lenovo, Dell, IBM, Gateway, HP, and
Toshiba while working for Computer Warehouse from July 2002 to September 2012.
Custom desktop and Server builds using Intel, MSI, Western Digital, AMD, and Raidmax products as a Certified
Technician with Computer Warehouse.
OPERATING SYSTEMS
Workstations – Microsoft Windows 98, XP (All Editions), Vista, Windows 7, Windows 8
Servers – UNIX, Windows 2008 Server Edition, Windows Server 2012
NETWORK
Installed Cisco Routers and configured Access Points at Computer Warehouse and Lenovo.
Troubleshoot LAN/WAN/WLAN/WWLAN at Computer Warehouse and currently at Lenovo.
Installed, repaired and supported Xerox and HP network printers.
Support large networks with up to 300 workstations currently at Lenovo.
APPLICATIONS
Acronis Universal True Image, SAP, Microsoft Office 2010, Microsoft Office 2013, Excel, Power Point, Ghost,
Remote Desktop, Lotus Notes, Telnet, Norton Internet Security, Impact (Lenovo Application), Java
PROFESSIONAL EXPERIENCE
LENOVO, WHITSETT, NC OCTOBER 2012 TO PRESENT
TEAM LEAD (JUNE 2013 – PRESENT)
Lead twenty-five team members in the Refurbish Department to ensure activities are completed accurately and timely;
accomplishing a 95% success rate.
Ensure production goals exceed expectations of department consistently; succeeding for 13 consecutive months.
Responsible for ensuring success metrics in quality and timeliness are met for manufacturing of products.
Utilize SAP to manage and build engineer non-supported systems.
LEAD COMPUTER REPAIR/REFURBISHMENT TECHNICIAN (FEBRUARY 2013 – JUNE 2013)
Supervised and provided work direction for a team of refurbishment and repair technicians.
Set up equipment for refurbishment, performing or insuring proper installation of operating systems, and appropriate software.
Tracked and organized work data daily and compiled management dashboards to communicate team progress and success metrics.
Recommended changes in software and/or hardware to improve production capabilities as well as provide continuity of service.
Evaluated technicians, prioritized workload, and distributed technicians where needed.
Developed project tracking database and reports of project progress with Microsoft Excel.
Virus protection, detection and removal; create and deploy operating images for PCs.
Diagnosed, troubleshot, refurbished, and repaired returned IdeaPad and ThinkPad notebooks, netbooks, and desktop computers.
SERVICE CUSTOMIZATION REPAIR TECHNICIAN (OCT 2012 – FEB 2013)
Installed routers and access points; Installed, configured and repaired laptop and desktops.
Upgraded systems from 2000 to XP and from XP to Vista.
Performed customization of desktop and notebook computers.
WILLIAM E. BELLAMY
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Added hardware accessories such as memory, hard drives, and wireless cards to desktop and notebook computers.
Performed notebook and desktop software uploads.
Identified problems, troubleshoot and provided advice to assist users.
Installed printers onto local area networks (LAN).
Configured and installed operating systems and software packages.
COMPUTER WAREHOUSE, GREENSBORO, NC JULY 2002 TO SEPTEMBER 2012
CERTIFIED TECHNICIAN
Assisted in the repairing and building of computers.
Developed and tested the quality of computer equipment and components.
Responsible for troubleshooting computer errors and educating customers on errors.
Continued to learn new software and provided exceptional customer service.
Communicated plan, progress, and issues in a timely manner to customers and management.
Completed multiple simultaneous projects for in a timely manner.
Resolved Network switch and connectivity issues.
ACADEMIC CREDENTIALS & AWARDS
EDUCATION
ECPI UNIVERSITY, GREENSBORO, NC – DIPLOMA, COMPUTER NETWORK TECHNOLOGY II, AUGUST 2002
CERTIFICATIONS
COMPTIA A+
ACTIVELY PURSUING COMPTIA NETWORK+ AND SECURITY+
AWARDS
LENOVO STRIVE FOR GREATNESS AWARD
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