Customer Office

Obj***

Resume

PHILOMENA SIMON. D’SOUZA

Goa

India

Contact Details : 0091-963-***-****

Email : ************@**********.*** / ******.*************@*****.***

Objective :- To pursue a challenging career in the industry, by being associated with a progressive

organization and by keeping pace with latest trends; and applying my knowledge and skills towards my

growth as well as that of the organization.

Work Experience :-

• Worked as an Office Assistant in Paths Enterprise in Mumbai (Aug2008-Feb2009)

Job Profile:

• Maintain day-to-day accounting entries.

• Payment and Receipt of cash.

• Prepared bank Reconciliation statements

• Follow up with clients for payment / pending issues

• Attend phone calls

• Outstanding follow-up with customer

• Service reminders to customer

• Handling Purchase Department

Worked As an Office Assistant cum Recruiter in India Placement in Mumbai (Mar 2009 –Sep

2011 )

Job Profile:

• Helping clients to find suitable candidate to fill their vacancies.

• Involved with the marketing department to devise job adverts.

• Placing adverts in relevant market journals and publications, job boards and local press.

• Making phone calls to candidates who are judged to be eligible.

• Conducting phone interviews with prospective candidates.

• Describing the work duties, salary and benefits of a particular vacancy.

• Doing background checks and verifying the references, work experience and academic

qualifications of applicants.

• Screening, testing and assessing candidates.

• Developing a relationship with interviewees.

• Receiving and reading through the CVs that job seekers have sent in to the recruitment agency.

• Arranging interviews with candidates who have been short listed for a position.

• Drawing up short lists of suitable candidates.

• Involved in negotiating the salary between the client and the candidate.

• Attending network events and using marketing to attract suitable and potential candidates.

• Updating the recruitment agency database with the details of potential candidates.

• Assisting applicants with their interview techniques.

• Calling up a candidate and informing them if they have been successful or unsuccessful in their

application.

• Giving clients advice and guidance on appropriate pay rates, training and career development.

• Building own database of clients and contacts.

Worked as a Front Office in Manipal Health Enterprises Goa (Oct 2011 – Aug 2012)

Job Profile:

• Handling Incoming Outgoing calls

• Preparing the bills

• Collecting cash

• Handling the queries of the patients.

• Guiding the patients.

• Maintaining MIS.

• Checking the mails.

• Scheduled appointments by answering phone calls and, receiving faxes and emails.

• Maintained and updated customer contact information, filed reports and, scanned and copied

documents.

• Demonstrated ability to work with a variety of people and other department personnel.

• Monitored guest requests and resolved all complaints received to maintain customer satisfaction

Worked from home for India Placement as a Recruiter from (Sep 2012-May 2013)

• Understanding the requirements of the clients and identifying the right.

• Candidates confirming to specifications provided by clients.

• Effective maintenance and creation of Data bank.

• Head hunting the right kind of profiles desired by clients.

• Scheduling interviews with short listed candidates.

• Following up with candidates and the client organizations

Currently working as a Front Office Executive at KARE Ayurveda and Yoga Retreat centre from

April 2014 till date

• To ensure end to end customer experience is smooth and seamless without delays.

• General look and feel of the reception and front area.

• Confirmation that the guest has been picked up on time on the day of arrival.

• Preparation of daily report to be shared with the Pune Office.

• Managing the house keeping staff.

• Maintaining the records of staff, clients in the excel.

• Maintaining attendance register of the staff.

• Handling the guest queries and complaints.

• Arranging the transport facilities during guest arrival and departure.

• Handling the payments of the guest.

• Keeping the watch on security, maintenance and housekeeping staff.

Educational Qualification: -

• S.S.C. 2005-2006 Passed with distinction 81 % from Milagris High School, Sawantwadi

• H.S.C. 2007-2008 Passed with distinction 78% from Shri Pancham Khemraj College,

Sawantwadi

• B.com 2010-2011 with Second Class from Mumbai University.

Additional Qualification: -

• Knowledge of Computer.

• Computer Operation

• Microsoft Word

• Microsoft Excel

• Microsoft Power Point

• Internet

• Outlook Express

• Tally

Personal Information: -

Date of Birth: 15th May 1990

Place of Birth: Sawantwadi

Marital Status: Single

Language Known: English, Marathi, Hindi, & Konkani

Nationality: Indian

Hobby: Dancing, Singing and Listening to Music

Passport : yes

Date:

Place: India

Contact this candidate