Accounting Customer Service

Scott J. Gray[pic]

P.O. Box **** ? Mannford ? OK ? 74044 ? 918-***-**** ? *********@*****.***

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Focus

Dynamic, goal-oriented professional seeking a position fully utilizing

extensive administration, project coordination, research and analysis to

streamline operations and enhance efficiency in a client focused

organization.

In Brief

. Licensed independent adjuster offering over 15 years of accounting, risk

management and insurance claims management in diversified professional

arenas, encompassing billing coordination, claims resolution, membership

and customer service, with specialized expertise in resolving private

insurance billing issues, improving cash flow and reducing the number of

claim denials with a proven record for researching and performing

analysis to safeguard company assets and resources:

- Quantitative Analysis - Billing & Collections - Loss

Prevention

- Ratio Analysis - Asset Recovery - Member/Client Relations

- Financial Accounting - Regulatory Compliance -

Reconciliations

- Claims Examination - Risk Management - Accounting

Management

- ROI Analysis - Auditing - Internal Audits

. Financial accounting, budgeting, forecasting, GL; billing, claims

auditing, examining and collections expertise

. Operations analysis skills essential for identifying underperforming

processes, developing and implementing improved procedures to enhance

efficiency and streamline operations

. Strong insurance billing experience with a proven record for mitigating

risks, recovering assets and reducing costs to contribute to overall

profitability

. Risk management and asset recovery experience, with a record for thorough

claims analysis, research and accurate reporting to ensure optimal

outcome

. Highly proficient in Microsoft Office Suite applications; financial

accounting systems; industry applications; AS400

. Skilled in managing over 2,100 accounts with a proven track record for

reconciling accounts under ambitious deadlines

. Licensed Independent Adjuster, All Lines - OK, KS, MO, TX

. Licensed Life, Accident & Health Insurance Producer

Selected Career Experience

Bookkeeper, Guardian Security Systems/CSG, Inc., Tulsa, OK 2011 to

2015

Oversee 2,100+ account ledgers with accountability for journal entries,

reconciliation of G/L accounts and bank statements, and manage annual tax

reporting, application and renewal of state licensing.

Analyzed accounting operations in order to identify under-performing

procedures and mitigate risks

Developed and implemented strategic initiative to manage and prevent

loss, resulting in an increase in cancellation reconciliations and write

offs from 300 accounts to over 1,200, boosting profitability and

productivity

Utilize proactive problem solving skills to adjust to changing business

environments

. Scott J. Gray[pic]

P.O. Box #1513 ? Sand Springs ? OK ? 74063 ? 918-***-**** ?

*********@*****.***

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Claims Examiner, Perot Systems, Inc., Tulsa, OK 2008 to 2009

Analyzed and examined Well Point BCBS price & ship and healthcare claims

with accountability for identifying discrepancies, liaising with internal

and external clients and resolving disputes to ensure optimal outcome and

control expenses.

Developed and implemented streamlined process to manage reconciliation

accounts for banks and auto claims, utilizing direct mail and call center

procedures, increasing productivity, claim reconciliation and overall

revenues

. Created automated tools to enhance tracking process and ensure integrity

of financial records while adhering to state and federal regulations

Membership Specialist II/Accounting Clerk IV, BCBS Oklahoma 2005 to 2008

Managed membership accounts, encompassing internal and external client

service and support, individual, HMO and group membership accounting,

collaborating with multiple departments to ensure optimal satisfaction and

retention.

Implemented accounting controls to improve efficiency, regulatory

compliance and reduce expenses

Researched, compiled and prepare intricate reports for the decision

making process; prepare and approve information for billing department

. Prepared financial reports and graphs for management as well as analyzed

data for account reconciliations

. Reviewed and audited invoices for discrepancies and corrected claims for

accuracy

Staff Assistant, DTG Operations, Inc., Tulsa, OK 1999 to 2005

Performed risk management and handled liability claims, with accountability

for research and analysis of legal precedents in order to identify

requisite coverage, and liaised with team owners, insurance carriers and

3rd party administrators to ensure optimal resolutions.

. Analyzed and evaluated claims, communicated with claimants to compile all

necessary documentation, and reconciled accounts in order to assign

payoff amounts and apply appropriate coverage

. Compiled and prepared financial statements, performed account analysis,

evaluated claims examiners performance and developed specialized reports

for the decision making process

. Tracked and reviewed claim/loss exposure to ensure accurate reporting to

3rd party administrator and mitigate risks, as well as prepared and

distributed loss run to system program participants

. Built and established rapport with clients

Education

Associate of Applied Science, Accounting, Tulsa Community College, Tulsa,

OK

Accounting Coursework, Oklahoma State University, Tulsa, OK

Banking/Accounting Coursework, Tulsa Technology Center, Tulsa, OK

Professional Profile

Results-oriented...Analytical...Sound

judgment...Decisive...Proactive...Efficient...

Goal-driven...Team Collaborator...Rapport building...Ethical...Prioritize

effectively...

References Available Upon Request

Contact this candidate