Customer Service Manager

Sierra McDaniel

Recruiter (Contract) - BLUE EDGE RPO

Cedar Hill, TX

************@*****.*** - 870-***-****

Dynamic professional with a sold understanding of the role and value of strategic recruitment in a results-driven

business process. Excellent team player with demonstrated ability to lead and motivate others into achieving

challenging personal and team goals. Innovative, eager, and goal-oriented with a keen interest in the entire

organizational recruitment and talent acquisition process.

WORK EXPERIENCE

Recruiter (Contract)

BLUE EDGE RPO - Irving, TX - October 2014 to Present

Recruit and screen candidates for temporary and permanent placement for multiple clients

* Manage entire recruitment process including posting, sourcing, screening, interview and final selection for

an average of 35 reqs

* Negotiate salaries and hourly rates, extend offers of employment to successful candidates

* Prepare necessary offer letter and new-hire paperwork

* Maintain solid business relationship with hiring managers, leaders and clients

* Develop and implement effective recruiting strategies in order to attract, screen and select high quality

candidates

* Successful sourcing strategies which includes referrals, cold calling, ad placements, position posting, direct

sources, and networking to develop a qualified pool of candidates

Front-Line Agent

HEWLETT PACKARD - Conway, AR - August 2012 to July 2013

Maintained daily workflow of technical support by resolving problems, clarifying issues, researching and

exploring answers to increase overall consumer experience,

* Demonstrated a wealth of knowledge of Hewlett Packard's products, capabilities and practices that aligned

to clients' service needs

* Communicated and collaborated with other colleagues to ensure customer service best practices and expand

the overall quality of the customer service experience

* Partnered with department leadership to assist with floor support and workflow continuity

* Managed other manager directed special projects

Customer Service Manager

WAL-MART - Little Rock, AR - June 2005 to April 2012

Interviewed, trained and supported a team of full-time and part-time associates

* Managed new-hire departmental training

* Handled escalated customer service issues to ensure satisfactory resolution

* Created work schedules that aligned with department and store operational service goals

* Prepared weekly and monthly reports for senior managers

* Fostered team building environment by organizing meetings and development opportunities

* Fundamental part of the management team and overall store operations

EDUCATION

MBA in Human Resource Management

Strayer University - Cedar Hill, TX

2014 to 2015

B.S. in Business Administration

Arkansas State University - Jonesboro, AR

2004 to 2010

ADDITIONAL INFORMATION

KEY SKILLS

* Sourcing

* Recruitment

* Supervisory

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