Customer Service Human Resources
Resume:
Danielle Williams-Kelley, PHR
Dorchester, MA 02124
*********@*****.***
EMPLOYMENT BACKGROUND
**** - ******* ******** ******* ******* Corporation / Joint Venture – Readville, MA
Human Resources, Administration, Payroll and Finance
As the HR Manager I report to the GM while working directly with the Finance and Operations Managers to guide and manage the overall provision of Human Resources services, policies, and programs for the entire company. As the HR Manager I initiate and implement practices that provide an employee-oriented, high performance culture, emphasizing the recruitment and on-going development of a superior workforce. In this position I supervise a Recruiting Specialist and an HR Assistant. While supervisory responsibilities are part of the job, this is a "hands on" role that also involves a lot of tactical HR duties.
My current responsibilities include:
• Managing the driver recruitment program. Ensuring that a pipeline of candidates are screened and selected for the driver training program in a timely and organized manner.
• Employee compensation and benefit administration, including plan design and selection of health, dental and disability plans.
• Strategic organizational development and leadership training.
• Legal and regulatory compliance oversight. Ensures company compliance with local, state and federal employment laws.
• Policy development and documentation.
• Maintenance of Oracle and Beacon HRIS systems.
• Partner with other members of management on employee relations issues and disciplinary actions, including union relations.
• Work closely with Union Shop Stewards relative to employee complaints
• Documents workflow and work procedures
• Works with outside unemployment vendor and attends unemployment hearings.
• Works with Safety Department to ensure timely documentation and filing of Worker's Compensation claims.
• Prepares reports for and participates in weekly management meetings.
• Prepares monthly employee and drug screening report for submission to the MBTA.
• Coordinates payroll and benefit changes with the Finance Department.
• Reviews all time and attendance relative to employee shifts and company policy
• Prepares and maintains related payroll records and reports including Union 401(k) and Union Dues payments
• Perform all phases of payroll processing cycle in an accurate and timely manner.
• Process a weekly payroll of 300+ employees
• Developed and implemented an Affirmative Action Plan for the company and presented the plan to the MBTA.
• Work with the management team to insure compliance with the Affirmative Action Plan.
• Quarterly meetings with the MBTA to go over workforce analysis and reaffirm commitment to the AAP plans goals and objectives.
The Warren Group – Boston, MA 2004 - 2008
Administrative Assistant /Accounts Receivable/ Accounts Payable/Collections Analyst
• Professionally researched, prepared, and distributed various bills and invoices utilizing QuickBooks.
• Proficiently managed collections which included; monitored accounts receivable and overdue accounts on a monthly basis, worked directly with customers to resolve account discrepancies, assisted accounts receivable aging to acceptable levels, prepared and initiated collections procedures.
• Diligently managed cash application/petty cash and accounts payable; trusted to prepare and post daily cash deposits, efficiently processed credit card transactions and posted/tracked all payments in QuickBooks.
• Directly worked and conversed with the controller and president of the company on a weekly basis to determine personal goals, constantly challenged with new projects, assignments and aspirations.
• Provided executive-level administrative support to the President, Controller, and Senior Accountant with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
• Collaborated with department managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy drafts for distribution.
Staffing Now – Boston, MA 2002 - 2003
Customer Service Danielle Williams-Kelley
2089 Dorchester Ave #7
Dorchester, MA 02124
*********@*****.***
EMPLOYMENT BACKGROUND
2009 - current National Express Transit Corporation / Joint Venture – Readville, MA
Human Resources, Administration, Payroll and Finance
As the HR Manager I report to the GM while working directly with the Finance and Operations Managers to guide and manage the overall provision of Human Resources services, policies, and programs for the entire company. As the HR Manager I initiate and implement practices that provide an employee-oriented, high performance culture, emphasizing the recruitment and on-going development of a superior workforce. In this position I supervise a Recruiting Specialist and an HR Assistant. While supervisory responsibilities are part of the job, this is a "hands on" role that also involves a lot of tactical HR duties.
My current responsibilities include:
• Managing the driver recruitment program. Ensuring that a pipeline of candidates are screened and selected for the driver training program in a timely and organized manner.
• Employee compensation and benefit administration, including plan design and selection of health, dental and disability plans.
• Strategic organizational development and leadership training.
• Legal and regulatory compliance oversight. Ensures company compliance with local, state and federal employment laws.
• Policy development and documentation.
• Maintenance of Oracle and Beacon HRIS systems.
• Partner with other members of management on employee relations issues and disciplinary actions, including union relations.
• Work closely with Union Shop Stewards relative to employee complaints
• Documents workflow and work procedures
• Works with outside unemployment vendor and attends unemployment hearings.
• Works with Safety Department to ensure timely documentation and filing of Worker's Compensation claims.
• Prepares reports for and participates in weekly management meetings.
• Prepares monthly employee and drug screening report for submission to the MBTA.
• Coordinates payroll and benefit changes with the Finance Department.
• Reviews all time and attendance relative to employee shifts and company policy
• Prepares and maintains related payroll records and reports including Union 401(k) and Union Dues payments
• Perform all phases of payroll processing cycle in an accurate and timely manner.
• Process a weekly payroll of 300+ employees
• Developed and implemented an Affirmative Action Plan for the company and presented the plan to the MBTA.
• Work with the management team to insure compliance with the Affirmative Action Plan.
• Quarterly meetings with the MBTA to go over workforce analysis and reaffirm commitment to the AAP plans goals and objectives.
The Warren Group – Boston, MA 2004 - 2008
Administrative Assistant /Accounts Receivable/ Accounts Payable/Collections Analyst
• Professionally researched, prepared, and distributed various bills and invoices utilizing QuickBooks.
• Proficiently managed collections which included; monitored accounts receivable and overdue accounts on a monthly basis, worked directly with customers to resolve account discrepancies, assisted accounts receivable aging to acceptable levels, prepared and initiated collections procedures.
• Diligently managed cash application/petty cash and accounts payable; trusted to prepare and post daily cash deposits, efficiently processed credit card transactions and posted/tracked all payments in QuickBooks.
• Directly worked and conversed with the controller and president of the company on a weekly basis to determine personal goals, constantly challenged with new projects, assignments and aspirations.
• Provided executive-level administrative support to the President, Controller, and Senior Accountant with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
• Collaborated with department managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy drafts for distribution.
Staffing Now – Boston, MA 2002 - 2003
Customer Service Representative/Executive Assistant/ Accounting Assistant
• Effectively supported various administrative activities, coordinated projects, and offered operational support for multiple employees.
• consistently met deadlines in preparing financial data for clients including: Journal Entries and General Ledger Postings Reconciliations, Financial Statements, Accounts Payable, Accounts Receivable, and Payroll.
Education
curry college – current enrollment in preparation for phr certification 2013
Human Resource training seminar - Fred Pryor seminars July 2013
HR and payroll law seminar – rockhurst university continuing education march 2011
ACCOUNTING /BOOKKEEPING TECHNOLOGIES CERTIFICATE –COMPUTER LEARNING CENTER 2008 – 2009 As a student in this 10-month course of study, I learned the bookkeeping basics such as double- entry bookkeeping, the practice of journals and ledgers, preparing payroll documents, accounts payable, accounts receivable, reconciling bank statements, as well as the applications needed to analyze and prepare financial documents and handle record keeping functions for large and small businesses.
CURRENTLY ENROLLED IN COURSE WORK TOWARD BACHELORS OF SCIENCE HUMAN RESOURCES-WESTERN GOVENORS UNIVERSITY
LIBERAL ARTS COURSES - CAPE COD COMMUNITY COLLEGE
CERTIFIED NURSING ASSISTANT COURSE - FISHER COLLEGE
COURSE WORK TOWARD BACHELORS OF ART IN BUISNESS MANAGEMENT – FISHER COLLEGE
SKILLS
• Customer Service and Account Reconciliation
• Payroll Processing
• 10-Column Worksheets and 10–Key Calculator
• Microsoft Word
• Power Point Presentation
• Excel
• Award - Warren Group, 2007 “A Great Job Award” given by the President and owners of the company
/Executive Assistant/ Accounting Assistant
• Effectively supported various administrative activities, coordinated projects, and offered operational support for multiple employees.
• consistently met deadlines in preparing financial data for clients including: Journal Entries and General Ledger Postings Reconciliations, Financial Statements, Accounts Payable, Accounts Receivable, and Payroll.
Education
Curry college – current enrollment in preparation for phr certification 2013
Human Resource training seminar - Fred Pryor seminars July 2013
HR and payroll law seminar – rockhurst university continuing education march 2011
ACCOUNTING /BOOKKEEPING TECHNOLOGIES CERTIFICATE –COMPUTER LEARNING CENTER 2008 – 2009 As a student in this 10-month course of study, I learned the bookkeeping basics such as double- entry bookkeeping, the practice of journals and ledgers, preparing payroll documents, accounts payable, accounts receivable, reconciling bank statements, as well as the applications needed to analyze and prepare financial documents and handle record keeping functions for large and small businesses.
CURRENTLY ENROLLED IN COURSE WORK TOWARD BACHELORS OF SCIENCE HUMAN RESOURCES-WESTERN GOVENORS UNIVERSITY
LIBERAL ARTS COURSES - CAPE COD COMMUNITY COLLEGE
CERTIFIED NURSING ASSISTANT COURSE - FISHER COLLEGE
COURSE WORK TOWARD BACHELORS OF ART IN BUISNESS MANAGEMENT – FISHER COLLEGE
SKILLS
• Customer Service and Account Reconciliation
• Payroll Processesing
• 10-Column Worksheets and 10–Key Calculator
• Microsoft Word
• Power Point Presentation
• Excel
• Award - Warren Group, 2007 “A Great Job Award” given by the President and owners of the company
Contact this candidate