Sales Customer Service

INSIDE SALES- TECHNOLOGY

QUALIFICATIONS SUMMARY

Professional with success in sales, business management, marketing and

public relations.

s Adept at dealing with specific client's needs; implementing strategic

sales techniques to achieve excellent results.

s Award-winning, with proven track record of delivering exceptional

customer service through effective direct mail marketing, market

identification and surveys, trade shows, along with product and

promotional campaigns.

s Analytical; able to address client and reseller issues with timely

resolution.

s Proactive leader; excellent work ethic, strong interpersonal skills, and

outstanding written and verbal communication skills.

s Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,

Calendar), Internet Explorer, Pivotal CRM, SysPro Order Entry CRM,

Salesforce CRM, LeadMaster CRM, EPDS CRM and Skype.

Key strengths include:

Closing Sales Account Management

Business Development Competitive Analysis

New Markets Identification and Expansion Prospecting

Relationship Building

Client Relations

CAREER OVERVIEW

Business Administration

. Played a pivotal role in delivering appointments to the Outside Sales

Team and in distributing marketing collaterals

. Rendered effective oversight in coordinating outside sales resources

. Managed strategic client accounts while directing appropriate

resources to insure a successful Sales Outcome

Sales Management

. Demonstrated exemplary performance in conducting an average of more

than 80 daily outbound sales calls to major vertical markets including

Energy, Medical and Manufacturing for IT hardware/software solutions

requirements

. Consistently reached 100% company revenue target within different

companies since 1998

. Exhibited expertise in closing sales opportunities on Internet

services and website software point-of-sale marketing reward solution

for different establishments including groceries, retail, and

restaurants

. Contributed in developing sales pipelines, identifying and outlining

client requirements, as well as designing and implementing customer

product solutions

. Successfully obtained sales revenue from different products and

services, including IP telephony, IT enterprise hardware and software

Client Relations

. Administered appointment setting along with profiling, qualifying, and

designing industry-specific solutions; carried out customer survey

campaigns and developed customer testimonial profiles

. Adhered to company standards to deliver outstanding customer service

and maximize productivity

. Determine technical requirements and process client orders

CAREER HIGHLIGHTS

. Sales Bookings Quota exceeded 100% of team goal Q3 & Q4 2014, 500+k

bookings Q1 2015 - Rochester Electronics, LLC

. Sales Bookings Quota exceeded 103% of goal Q1 2014 - L-com Global

Connectivity

. Sales Bookings Quota exceeded 106% of goal Q4 2013 - L-com Global

Connectivity

. Reached the product samples delivered quota in 2011 - VXi Corporation

. Achieved appointment and opportunities quota in 1998, 2003, 2004,

2007, 2008 - Alcatel Internetworking Division; eCoast Sales Solutions;

Chameleon Group, LLC; RF Binder Partners, Inc. / EMC Corporation;

BridgeView Marketing, LLC; and LeadBridge Partners, LLC

. Obtained the Outstanding Performance in Federal Healthcare Sales Award

in 1998 - Alcatel Internetworking Division

. Received the 5-Year Meritorious Service Award in 1996 and the Rookie

Sales Award in 1992 - Cabletron Systems

WORK CHRONOLOGY

2005-Present

Rochester Electronics, LLC ( Newburyport, MA ( Inside Sales Representative

2014-2015

L-com Global Connectivity ( N Andover, MA ( Inside Sales Representative

2011-2014

VXi Corporation ( Dover, NH ( Business Development Representative

(Temporary Position) 2011-2011

Override ( Portsmouth, NH ( Sales Representative (Temporary Position)

2010-2011

LeadBridge Partners, LLC ( Andover, MA ( Senior Manager, Lead Generation

Programs 2009-2010

BridgeView Marketing, LLC ( Portsmouth, NH ( Inside Sales

Representative/Public Relations Generalist 2007-2009

RF Binder Partners, Inc. / EMC Corporation ( Portsmouth, NH ( Senior Sales

Executive 2005-2007

1991-2005

Chameleon Group, LLC ( Portsmouth, NH ( Sales Account Executive 2003-

2005

eCoast Sales Solutions ( Dover, NH ( Sales Executive 2001-2003

Alcatel Internetworking Division ( Dover, NH ( Federal Account Executive

1998-2001

Cabletron Systems, Inc. ( Rochester, NH ( Inside Sales and Service

Contracts Account Executive 1991-1998

EDUCATION AND CREDENTIALS

Bachelor of Science in Business Management ( Graduated magna cum laude (

The University of New Hampshire System (UNH), Durham, NH

PROFESSIONAL TRAINING

ITAR Compliance Training Certificate, Evolutions In Business Seminar

EAR Compliance Training Certificate, Internal Export Compliance Program

Seminar

IT Cabling, Connector, Adaptor, Wired & Wireless Product Solution Training

With L-com

Professional Caliper Management Sales Development Training Seminar

Rapid Learning Institute Sales Training Online Modules

Customer-Focused Selling Training with Performance Management Associates

Technical Product Training, including telephone headsets, systems, cables,

and connectors (VXi)

Sales Training on industry-specific IT hardware storage area networks,

enterprise management software, switches,

IP Telephony PBX's and handsets, transceivers, repeaters, hubs, cables,

connectors, enterprise management,

Software technical specification requirements for IT hardware and software

(EMC, Alcatel Internetworking, and Cabletron)

TESTIMONIALS

"I worked with Richard as he performed business development functions at

VXi. He was always looking for new ideas and ways to improve his skills,

knowledge, and overall business efficiencies. I am most impressed with the

way he learned new products and retained information. Willing to help

anyone within the company, he is a true team player and would be a great

asset to any company which adds him to their team." March 16, 2011 1st Gary

Bert, Customer Service and Technical Support Manager, VXI Corporation

"He was a valuable asset to the Override Sales team, providing his

expertise, knowledge and professionalism to assist in our sales efforts.

Richard provided a number of qualified leads and uncovered a multitude of

sales opportunities, setting appointments with qualified business contacts

for the outside sales team. He demonstrated a high level of responsibility

and follow through in his duties as a sales and marketing representative.

He is a true team player who would be a strong contribution to your

organization and its success."

March 2010, Rob Carlson, Sales Manager, Override Corporation

"Richard Smith is an aggressive sales development professional who finds

new business leads with sincere intensity and motivation, which were rarely

observed in the field of high technology. I have worked with him for many

years not only as a peer but also as a colleague within inside sales

management capacity. He has an excellent phone presence and he easily

adapts to new situations and new customer scenarios. He is proficient at

increasing pipeline activity and finding IT projects with a short sales

cycle. He is adept at qualifying prospects. More importantly, his work

ethic is unparalleled, and his consistent high volume of qualified leads

puts him at the head of the pack. He is a true hunter for new business and

he has a solid track record in the area of sales development."

April 2, 2009 1st Carl Coerdt, Team Leader, Marketing Research Specialist,

Global Accounts Manager, Alcatel Internetworking, Inc.

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