Customer Service Sales

Bronx, NY, ***** 240-***-**** ***********@*****.***

JALEESA KNIGHT

Professional Summary

A Hardworking individual accompanied with 8 years of Customer Care Service which includes

experience in the Fast Food and Retail industry; strong organizational abilities with exceptional

communication skills; Proficient in general math and comprehension, problem solving, interpersonal

skills and building morale and positive relationships with new and existing customers; passionately

driven to improve the overall efficiency in a company’s performance by creating and nurturing an

environment of teamwork through example; enthusiastic, outgoing, fashion-savvy, willing and quick to

learn.

Accomplishments:

• Provided excellent customer service, improving customer retention resulting in an increase of

business during slow periods. Demonstrated integrity and honesty while interacting with

customers and addressing customer questions, comments or complaints.

• Operated proficiently in multi-tasked responsibilities such as taking customer orders, assisting

in assembling orders, cashier operator; serving drive-through or over the counter purchases.

Arranged orientations for new crew members. Set up and trained new crew members on

operating cooking equipment, beverage and frozen dispensing machines, maintaining

inventory, restaurant cleanliness in food service areas sanitation and health regulations.

• Achieved company expectations of successfully portraying the company’s image, from a

great smile to following through with great service; working in an accurate and time-efficient

manner in every aspect of crew member responsibilities. Distinguished as a seasoned

employee in the food service industry by co-workers and management.

• Exhibited excellent skills in the position of retail sales associate especially in managing

inventory on the store floor, moving merchandise, merchandise arrangement and keeping on

top of price tags, size tags, sales stickers, etc.

• Demonstrated confidence in merchandise knowledge and persuasive skill set to successfully

convince customer to purchase merchandise.

• Credited for maintaining a neat and tidy area by consistently reorganizing, refolding and

replenishing merchandise and keeping track of promotional material and displays.

Professional Skills

Knowledge of government health Knowledge of food handling and sanitation

regulations and food safety requirements guidelines

Work comfortably with people from diverse Possess good organizational skills and

backgrounds complete paperwork in a timely manner

Professional Experience

Customer Service

Responsible for acting as a liaison between the customer and the company; assisting with

complaints, purchases, orders, errors, account questions, cancelations and other queries. Administer

exceptional customer service by being courteous, professional and providing prompt service from a

bright smile upon arrival to a polite thank you upon departure. Made customers feel appreciated for

their business; always putting forth an outgoing, happy and people person personality. Targeted

customers who appeared confused, lost or undecided with the intent to find out how they can be

assisted. Studied store inventory and product specifications, to persuade the customer to increase

store purchases. Help customer when leaving the store to feel satisfied, accomplished and with the

desire to return.

Bronx, NY, 10456 240-***-**** ***********@*****.***

Sales Associate

Welcomed customers into the store and helped them locate items, keeping them informed of

upcoming sale events and promotions; stocked and replenished merchandise according to store

layout. Cleaned and organized assigned departments, including checkout desk and store displays.

Completed all point of sale opening and closing procedures, including cash register accountability.

Implemented a team work mindset and assisted team members when necessary.

Barista

Welcomed customers into a friendly, warm, outgoing, energetic fun atmosphere; served hot or cold

beverages. Cleaned service and seating areas; checked temperatures of freezers, refrigerators and

heating equipment to ensure proper functioning. Describe menu items to customers and suggested

products that might appeal to customer; maintained supplies inventory and kept areas stocked.

Consistently demonstrated a calm demeanor during periods of high volume and unusual events; kept

store operating smoothly, setting a positive example for the shift team. Obtained customer payment

promptly and disbursed change accurately.

Work History

Crew Member Burger King Frederick, MD 2014-2014

Sales Associate Boscov’s Frederick, MD 2013-2014

Crew Trainer/Member McDonald’s Frederick, MD 2012-2013

Barista Cosi New York, NY 2007-2008

Education

Herbert H. Lehman High School Bronx, NY 2003-2007

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