Quality Profession
Resume:
Hello,
In these challenging times, companies need someone with an excellent
work ethic, who is a strong team player; someone who will support
company objectives, and help get the job done. I am here to provide
strong support and bring a broad range of skills to the table.
Please review my resume and if you feel I can benefit your company
please call and let's get together.
I will safely and efficiently work to:
o Provide unsurpassed customer service.
o Provide immediate response and feedback when customers have
inquiries or problems.
o Investigate each concern seriously and provide accurate,
detailed, intelligent, and as technical reports on findings as
soon as possible using proven problem solving techniques. (5-
Why; 8-D; Fishbone)
o Visit customers and suppliers sufficiently to ensure solid two-
way communication and a trusting relationship.
o Help drive down manufacturing costs by helping identify waste
and scrap.
o Improve product quality by identifying variation within
manufacturing processes.
o Enhance employee skill levels and confidence through training
and performance auditing.
o Continually improve systems and operations through repeat audit
and corrective action implementation.
o Employ universally accepted quality principles.
o Develop, Maintain and Audit quality system documentation.
o Train and implement SPC
o Use and implement the principles of FMEA, and other proven
quality tools and methods.
o Apply Corrective and Preventive action and mistake proofing
principles.
o Manage Supplier Quality.
o Employ a continual improvement philosophy.
Work Experience (25+ consecutive years in Alabama, with no breaks in
employment)
Dec. 2001 ~ January 5, 2015
Quality Assurance Manager
Graham Packaging Company
1099 Doster Road
Prattville, AL 36067
334-***-**** Ext.203
Personal cell: 334-***-****
. Managed all Quality Department Functions, including Customer
Care for complaints, Supplier concerns, Quality Laboratory
functions, measurement devices, and personnel
. Maintained the QMS compliant to Graham Packaging standards
. Performed capability studies and process spread analysis
. Performed specification revision submissions using capability
studies to further improve process capability and reduce
variation.
. Performed R&R studies and maintain the measurements system
. Provided budgetary items to Plant Manager as needed to ensure
smooth budget preparation and adequate funding for Quality
Laboratory functions and Capital Quality Projects.
. Assisted other managers in the pursuit for continued process
improvements
. Worked to improve the work environment, efficiency,
productivity & safety, through the application of approved
procedures and/or standard methods of practice
. Ensured timely analysis of customer complaints
. Corrective and Preventive Action Reports
. 5-Why analysis; 8-D analysis; Ishikawa diagrams for cause and
effect
. Worked closely with customers and suppliers for superior
relationship building, and early intervention into problems,
visiting facilities as needed.
Jun. 1992 ~ Dec. 2001
Thermalex, Inc.
2758 Gunter Park Dr
Montgomery AL 36109
Positions Held: Senior Quality Analyst, Assistant Quality Manager,
Training Administrator and QS-9000 Management Representative
. Developed system for taking customer complaints from receipt
through completion.
o Developed electronic database to records complaints
o Developed hyperlinks to problem-solving team minutes,
including links to cause and effect diagrams and
brainstorming session results.
o Developed links to corrective and preventive action screens
and
o Finally, developed links to Sales for instant access and up
to date information retrieval of the status of a given
complaint
Training Administrator/QS-9000 Management Representative
. Redesigned and drafted new training program
. Developed training matrix and program for hourly employees
complete with file system and follow up
. Performed training needs analysis and acted on identified
needs
. Held new-hire training for QS-9000, the Quality Policy and
Measurement Systems
. Instructed employees in SPC, Measurement Systems, Microsoft
Office (beginner, intermediate and advanced levels)
Assistant Quality Manager/QS-9000 Management Representative
. Planned, designed, developed, implemented, audited and
maintained the company's first and original QS-9000 Quality
System, concluding 9 successful 3rd -party audits with no
major findings.
. Supervised quality control and quality assurance departments
and personnel, APQP and PPAP Technicians, as well as Quality
Engineers.
. Assisted the Quality Manager, filling in for him as needed.
. Provided customer support for all customers from a quality
standpoint, visiting the customer when needed.
. Reduced variation throughout operations using standard SPC
principles and good business sense, increasing overall
capability by 30%.
. Taught SPC courses for factory personnel: beginning,
intermediate and advanced levels
. Taught Failure Mode Effective Analysis, its development,
implementation and use to Engineering personnel
. Developed internal quality audit, supplier audit and
management review reporting systems (and performed same)
. Performed QA-9000 and ISO Quality System Audits and reported
to management for review
. Performed effectiveness analysis on corrective actions
. Improved problem-solving teams to approach continuous
improvement from a preventive action philosophy
. Assisted Sales with Benchmarking concepts
Quality Engineer and Quality Supervisor
. Received customer complaints
. Held problem-solving team meetings for corrective action
. Performed effectiveness analysis on corrective action
. Performed problem-solving on returns
. Developed testing techniques to special projects
. Analyzed data
. Reported trends to management
. Traveled to customers handling customer-related issues and
concerns
. Hired and terminated employment of personnel
. Performed personnel reviews and counseling
Nov.1985 ~ Jun. 1992
Prattville Manufacturing Inc.
101 Echlin Blvd.
Prattville, AL 36067
Positions Held: Quality Supervisor, Supplier Quality Engineer, and
Loss Control Administrator
. Interviewed, hired, fired and supervised quality department
employees
. Developed specifications and procedures as necessary
. Performed training as needed
. Managed 57 raw material suppliers, traveling as needed
. Performed supplier quality audits and reported results
o Maintained consistent level of outgoing and incoming
quality throughout raw material supplier base.
o Handled MSDS, Environmental, Safety and Heath related
issues as well as workman's compensation program.
Education/Certificates
. Bachelor of Science, Troy State University, 2002
. Dean's List
. Associates in Science, Troy State University, 1999
. Certified Lead Assessor of Quality Systems,
. -National Certification Number: 4708942
. -(ISO and QS-9000 Quality Systems)
. PFMEA
. PPAP and APQP
. SPC
. Measurement Systems
. Supplier Quality
. Problem Solving/Brainstorming/Cause and Effect
. Benchmarking
. Cost of Quality
. Several Management seminars involving teamwork and coaching
. Training & Development - American Society for Training
. And many more over the years including JIT, Lean
Manufacturing, TPM, Safety, MSDS, etc.
Professional Recognition and Other Accomplishments
. American Society for Quality Senior Member and Local Chapter
Treasurer
. Many emails of appreciation from Liquid Container V.P. and
Manager positions for help provided over the years with other
company site issues and development of the new Quality
Management System manual for the corporation.
. American Society for Quality Audit Division Speaker
. American Society for Training
. President's Award, Thermalex, (1996) Achievement of quality
system registration to QS-9000. (Granted trip to Japan for
this successful achievement)
. Alabama Industrial Development Board; instructor of SPC for
new industry
. NCO Wives Club, Azores, Portugal
Interests Computer Skills: Excellent
Family & fun Microsoft Word, Excel, Access and
PowerPoint
Gardening Outlook for email use, Front Page Express for
HTML and
Continuing Education Web page development
Technical Writing Excellent Typing skills
References: please feel free to contact these references
Jerry L. Whitson Jeff Callicott Sherry DeLair
President 200 turkey trail drive 36 Turkey Trail Drive
Whitson International Deatsville, AL. 36022 Deatsville, AL.36022
Networking Restaurant Owner 334-***-****
1014 Lochland Drive Work: 334-***-**** sherrybennettdelair@yaho
Gallatin, TN 37066 wagonwheelmillbrook@gma o.com
615-***-**** il.com
jerry.l.whitson@mindspri
ng.com
[pic] Married to Cliff (USAF Ret.)
[pic] No travel restrictions; have current passport
[pic] Knowledgeable about international travel
. Other points of interest: I have worked overseas on business and have
lived in the Philippines, Azores and across the country during my
husband's career in the USAF. We have lived in Alabama since 1984. He
retired here in 1987 and this is now our home.
Salary is negotiable
Insurance Benefits are desirable
[pic]
Contact this candidate