Sales Customer Service
Resume:
GARY C. SCOTT
Broken Arrow, OK 74014
*********@*****.***
OBJECTIVE
Sales/Marketing and/or Corporate Training and Education Role
SUMMARY
Extensive and diverse consultative selling and education/training experience. Possess a record of
accomplishments in business development, sales growth, margin improvement, customer problem solving
and academic coaching/teaching. Also have a demonstrated ability to learn new concept/products quickly
and to take initiative to go above and beyond to meet customer needs. A reliable team member and
strong individual contributor.
WORK HISTORY
Berendsen Fluid Power, Tulsa, OK 918-***-****
2012-2015
National Account Resale
Sold hydraulic pumps, motors and cylinders to reseller accounts worldwide using AS/400 systems,
Microsoft Office, Microsoft Outlook, and Microsoft Excel and at times Microfiche.
Provided extensive technical product/application and problem solving assistance in addition sales
responsibility. Worked all manufactures engineering configurators to build pumps, motors and cylinders.
These were from Danfoss, Eaton, Parker Atlas, Barksdale, Donaldson Filters and Hanna Cylinders. I also
utilized vendor’s engineering websites to pull schematics and emailed vendor representatives for B.O.M.s
(build of material) to find correct replacement items i.e. overhaul seal kits, shafts, pistons, etc.
Accepted incoming customer calls and initiated outgoing calls, enter quotes, process orders and follow-up
to assure timely and complete shipments. Also provided assistance to customers and worked in concert
with and be supportive of Sales, Operations, and Logistics personnel.
ORS Nasco Wholesale, Tulsa, OK 918-***-**** 800-***-****
2010-2012
Inside Sales
Maintained 100 call per day average while processing orders, answering product questions and
Retrieving sales information. 2011 took 20K calls and booked 1.4 million in sales. 2012 took 22K calls and
booked 1.6 million in sales.
I used Trend systems, Microsoft Outlook, Microsoft Office, and Microsoft Excel and vendor’s websites to
gather technical information for prospective customers.
Ranked #1 as Customer Care Advocate.
Hilti Incorporated, Tulsa, OK . 918-***-****
2006-2010
Customer Contact Specialist 2009-2010
I utilized SAP systems, Microsoft Outlook, Microsoft Office, Microsoft Excel and schematics.
• Selected as an original member of a team that implemented a structured outreach program to small
and/or dormant customers. With personal responsibility for the construction trades account market
segment, managed a series of 5 calls to selected customers. I regularly exceeded 45 contacts per day
goal. Team quickly earned a top ranking in global system, increased average order size by $3,500 and
average number of purchases from 3 to 7.
Accounts Manager, Outbound 2008-2009
• Prioritized call frequency and proactively reached out to portfolio of 450-500 construction trade
accounts. Consistently met standard of 35 contacts per day. Activity solidified relations with accounts,
raised awareness of products/services and generated immediate sales and/or follow-up activity.
Personally sold over $100,000 and contributed to an overall territory sales increase of 10%. My territory
did $900,000.00 by years end.
Accounts Coordinator Inbound 2006-2008
• Promoted to an inbound customer service and sales role. Responded to an average of 90 calls per day.
Provided extensive technical product/application and problem solving assistance in addition sales
responsibility. Utilized probing and consultative selling skills to quickly become one of top producers in
group with sales of $1.2 million in just 6 months. Particularly skilled at cross-selling and order building.
• Routinely utilized problem solving skills and initiative. A typical example was when a customer required a
large quantity of specialty anchors to meet a project deadline. Upon discovering the product was out of
stock, worked with engineering/manufacturing to have the bolts custom manufactured. Delivered the 500+
piece $25,000 order in just one week, allowing customer to meet critical deadline.
• Position required extensive product/industry knowledge and the ability to educate customers on
technical issues, distribution channels, and product/application innovations.
• Identified a problem in the account management system that caused extensive duplication of efforts.
Analyzed cause and developed/sold management on a solution that would decrease number of duplicate
accounts. Efforts gradually changed culture and significantly reduced phone calls, duplicate accounts and
unnecessary labor.
Radio Shack, Tulsa, OK 817-***-****
2002-2006
Store Manager
• Managed multiple (4) stores, 2 simultaneously. Trained and directed the daily activity of 2-3 sales
associates in each store. Emphasized housekeeping, inventory control, point-of-sale marketing and
customer service. Improved results in each store and consistently ranked in top 3 among 27 stores for
sales gross margin. Particularly skilled at improving profit by moving obsolete/discontinued inventory.
Tulsa Public Schools, Tulsa, OK 918-***-****
1997-2000
Teacher, English/Debate and Drama Coach
• Developed curriculum and taught 6th, 7th and 8th grade Speech and Drama. Utilized an innovative
teaching style to meet needs of students with diverse socio-economic backgrounds. Skilled at gaining
classroom participation and teaching students how to complete projects independently.
United States Postal Service 800-***-****
1995-1997
Input Operator
• Manually processed (encoded) a high volume of mail that computers couldn’t process. Maintained a
7150 ksp rate and 98% accuracy.
• As union steward, managed the employee grievance process and was very successful at preventing
minor issues from escalating and also at negating the need for arbitration.
Northeastern State University/Seminole Public Schools/ Broken Arrow Public Schools 1990-1994
English Teacher, Debate Coach 405-***-****
• Four years of combined high school and college-level classroom experience as an English Teacher.
• As high school debate coach improved team national ranking from 10th place to 4th place and won
several regional and state competitions.
• Managed fundraising activities for speech and debate teams. I raised over $20,000 in one year.
• Managed several award-winning Forensic Debate Teams.
• Received Outstanding Academic Achievement Awards in 1993 and 1994.
EDUCATION
BA, Oklahoma City University, Oklahoma City, OK
AA, Theater Arts, Rose City College, Oklahoma City, OK
Graduate, Hilti University, Management Program
Teaching Certificate, Speech and Debate, Northeastern State University, Tahlequah, OK (1990)
Standard Oklahoma Teaching Certificate in Speech and Drama (2012)
U.S. ARMY
Served and have Honorable Discharge 06/03/77 through 06/03/80
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