Project Management

Marye Harrison

**** *. ******** **.

Clifton Park, NY 12065

518-***-**** (home)

267-***-**** (cell)

*******@*****.***

SUMMARY

• Dedicated to high personal, professional, and ethical business standards, and committed to

achieving customer satisfaction for both internal and external clients. Well-rounded experience in

a variety of settings, including education, federal, state, utility and private sector. A results-driven

professional with a solid track record in project coordination, reporting and governance process

improvement, implementation and oversight.

KEY SKILL AREAS

• More than 15 years of experience in a project support role, employing a variety of MS

applications, communications skills (both oral and written) and ongoing development of my

knowledge base in order to provide an excellent level of service

• Ability to identify opportunities for improvement of existing processes and procedures as well

as the development of beneficial, workable solutions that enhance my employer’s ability meet

and exceed internal or external objectives

• Excellent communication and consensus-building skills

• Organized approach and able to work well under pressure

• Flexibility and ability to adapt to new employment situations and shifting corporate cultures,

missions and business objectives.

• Eight years of working in project management offices in various capacities

CERTIFICATIONS

• ITIL Foundation 3 certified

• Masters’ Certification in Project Management, George Washington University

TECHNICAL SKILLS

• MS Project/Project Server, SharePoint, Excel, Word, Outlook, PowerPoint

EXPERIENCE

December 2014 to April 2015

Regeneron Pharmaceuticals, Inc. (Contractor through Linium)

Rensselaer, NY

Project Coordinator

• Develop/maintain project work-plan for major training program upgrade

• Collect task data and update from project participants and stakeholders

• Cultivates own working knowledge of QA & the roles within a cGMP environment

• Actively participates in continuous improvement initiatives

• Facilitates update meetings: issue invites, book rooms, draft agendas

• Performs other administrative support responsibilities as requested.

August 2013 – March 2014

Cigna (Contractor through Celerity)

Philadelphia, PA

Project Administrator – PMO

• Oversight of the Weekly Status Reporting process

• SharePoint site maintenance and updating

• Working with Functional Project Managers to keep items updated and current

• Consolidate individual project tracking documents into a program schedule on a regular basis

for management review

• Development of weekly project report guidelines

• Assist in the development of program communication plan

• Reconciliation between deliverable-related documents

• Identification, creation and maintenance of departmental processes

• Monitor IT project status and deviation from project schedules

• Change Control point of contact

• Monitor Risks and Issues for follow-up and resolution

February 2013 – April 2013

McGraw-Hill (Contractor through Matlen Silver)

Hightstown, NJ

Program Coordinator - PMO

• Produce the weekly program status report from a variety of sources into a consolidate report

and communication of the report to managers and stakeholders

• Oversight of Change Control process

• Produce Monthly Operational Report based on PM input and communicate the report to

Director

• Development of templates to simplify and streamline the reporting process for PM’s

• Development of weekly team meeting agendas, notes and transmission of those notes to

attendees

• Conduct project monthly project audits to assure that all appropriate documentation is

available and completed properly and to assure that all relevant approvals have been obtained

and documented

June 2012 – December 2012

American Water (Contractor through Partners Consulting)

Voorhees, NJ

PMO Analyst - PMO

• Enhance, maintain and provide the administrative structure needed to standardize project

management practices and facilitate IT project portfolio management

• Monitor IT project status and deviation from project schedules

• Audit individual projects against corporate governance standards and preparation of

compliance reports

• Conduct audit interviews with individual project managers to review the status of project

documents and schedules as relevant to compliance with corporate governance standards

• Plan, organize, support and act as scribe at project status review meetings

• Generate and maintain mechanism for tracking project status and processes

• Maintain and enhance departmental policies and procedures

• Ensure that existing and new departmental policies and procedures are fair, consistent,

repeatable and sustainable

• Implement project administrative tasks according to requirements

October 2010 – October 2011

Educational Testing Service (Contractor through RCG, a consulting firm)

Princeton, NJ

Project Administrator – PMO

• Develop and maintain project timelines in MS Project

• Monitor project status against project plan

• Maintain project deliverables by managing overall program schedule and incorporate updates

from participating resources

• Substitute for Project Managers on a low-level, low risk initiatives

• Communication (external/internal), both oral and written

• Responsible for maintenance, updating and oversight of Risk, Issue and Change Request lists

on SharePoint

• Develop, compile and distribute departmental reports to project sponsors and team members

• Assist in the development and maintenance of departmental best practices

• Support, develop and enhance SharePoint project libraries

• Analyze schedules to assure that they are complete with dates and milestones set

• Support Change Control process

• Responsible for managing and maintaining project documentation on SharePoint

• Supported project meetings by coordinating participants, locations, agendas, and the

production of minutes

April 2010 – October 2010

SunGard Availability Services

Philadelphia, PA

Project Associate – PMO

• Manage co-location projects/programs from design and development to production

• Define resources for project/program implementation.

• Efficiently identify and resolve project issues

• Design and maintain project documentation

• Ensure contract compliance by raising appropriate issues to Account Executives and Sales

Managers, ensuring all services noted in contract are delivered in a timely fashion

• Document and track open issues for client and project team

• Maintain project artifacts by ensuring all client information/documentation is stored in central

repository, and client folders are up to date and contain correct data

• Development, management and execution of a project to set up archiving and retirement

processes for cross-departmental documents in Livelink

• Development of training documents internal to PMO

• Special projects as required

October 2008 – October 2009

Department of the Army (Contractor through Zenetex, a Herndon, VA consulting firm)

Ft. Bliss, TX

Project Coordinator

• Manage project schedules for all project deliverables

• Work with Business and Process Analysts in the development and editing of Current States of

Procedures documents detailing existing service procedures for the Directorate of Information

Management at Ft. Bliss; documents were developed to support ITIL and Remedy implementation

• Conduct weekly project status meetings with staff and identified, raised and drove issues to

resolution to enable project success

• Proofread and edit all deliverable documents to assure that they were all written in the same

“voice”

• Formulate progress and status reports for Zenetex management, primary contractor, and

project stake-holders

• Support project team in the initiation, planning, tracking and reporting of multiple

simultaneous deliverables

• Facilitate and administer ITIL and Remedy 7 Service Module implementation

• Conduct ITIL status interviews with clients

• Assist in the development of ITIL and Remedy 7 training materials and coordination of

trainings

• Maintain document library in SharePoint

September 2006 – September 2007

Stewart Title of Albuquerque

Albuquerque, NM

Post-closing Escrow Assistant/SureClose Tech

Escrow Assistant/SureClose Tech (January – September 2007)

• Data entry in proprietary transaction tracking system

• Preparation and review of real estate transaction documentation and post-closing activities

May 2005 – September 2006

Coldwell Banker Legacy

Albuquerque, NM

Real Estate Assistant/Realtor

• Preparation and review of all sales/purchase transaction documentation and vendor

coordination

November 2003 – October 2004

Maricom Systems, Inc.

Windsor Mill, MD

Project Manager/Corporate Project Coordinator

• Manage project schedules for company-wide project deliverables for contracts with Centers

for Medicare and Medicaid Services (CMS), Maryland Food Center Authority (MFCA), Maryland

Transportation Authority (MTA),

• and other entities

• Identify need for, conceive of, and oversee development of communication project utilizing

Microsoft Exchange to enhance and simplify communication of company project information and

other corporate issues, including resolution development and implementation to management

and internal stake-holders

• Supervise five employees assigned to MFCA and MTA contracts

Previous experience also includes:

Three years as a project coordinator with the Maryland State Department of Education

Nine years with Sylvan Learning Systems and Sylvan/Prometric, starting as a Franchise Coordinator,

rising to the positions of Facilities Coordinator and finally Manager of Quality of Service Delivery

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