Manager Management

Rosalyn L. Jackson

*** ****** **** #*** 832-***-****

Houston, TX 77090 *******.*******@*********.***

OPERATIONS PROFESSIONAL

PROFILE A seasoned professional and effective leader with a proven ability to manage the daily operations

in a fast pace environment:

• Fifteen years of strong operational management experience

• Dedicated to the delivery of quality service and meeting needs of client

• Closely monitors accounts to ensure compliant with company and client policies

• Effectively directs activities of staff to ensure sites operating efficiently

• Passion for employees and their overall development

EMPLOYMENT

2014 Experience Manager Forest Solutions

Dedicated Experience Manager working with clients of a major accounting firm.

Managed team in office services in areas of mail, reprographics, reception, records, conference room,

audio visual support and supplies.

Key Achievements

• Promoted to position within less than 3 months

• Instrumental role in the move of 1800 + staff to new facility

2012 – 2014 Records Manager Canon Business Solutions

Driven Records manager for large oil and gas client.

Key Achievements

• Successfully assisted with relocation of over 1 million records to new facility

• Supervised over 50 employees

• Implemented Safety Program

2007 – 2012 Area Manager Canon Business Solutions

Proven Operations Manager working with clients in the legal, engineering, financial, technology and

communications industries.

Directs the activities of site personnel to ensure efficiencies and quality are achieved. Manage and plan

the use of materials and staff so profit objectives are met. Monitors and refines the systems and

procedures in place and delivers metrics and measurements to management and client. Ensures

employees are trained, developed and recognized for efforts.

Key Achievements

• Increased revenue growth in excess of 69 percent within first 10 months

• Managed budget in excess of $4 million

• Utilized and demonstrated effective management principles at accounts based on Best Practices

• Actively involved in renewal process and successfully retained six accounts

• Advanced through positions and promoted to area manager

• Awarded Century Club Award first year in position

1996 – 2014 Site Manager Oce Business Services

Effectively managed administration, and control of business functions of sites. Monitored the timely and

effective resolution of all services contracted. Managed budget, resource allocation, and forecasting tools

to ensure best possible use of resources. Functioned as a liaison between client and OBS. Prioritized

and scheduled all work including overflow to back up facility. Ensured proper maintenance and usage of

all equipment and supplies. Developed and mentored staff.

Key Achievements

• Implemented and operated four high profile accounts

• Managed print center that averaged over fifty jobs a day

• Revamped print shop operating at a $250k annual loss into a profitable center

• Redesigned mailroom to improve workflow and productivity

• Received numerous awards for performance

• Completed Core trainer program

Education

Studied Business Administration, St. John’s University

Completed over one hundred hours of company provided training

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