Customer Service Manager

Location:

Posted:

April 16, 2015

Michael J. Vice

****************@*****.***

Objective

To obtain a mid-level position in a growing company where my focus on customer service and seasoned management

experience will continually contribute to the success of that organization.

Experience

July 2010-Present Hospital Operations Supervisor, Universal Hospital Services

Managed day to day operations of an “in-house” equipment management program for a 120 bed hospital. Met or exceeded

financial plan each year. Most recently:

• Beat revenue budget by 19% (over $100,000 in FY 2014)

• Managed expenses to within 1.98% of budget in FY 2014

• Exceeded profit plan by over 34% FY 2014

• Maintained high Quality Indicator scores, averaging 100% for all four quarters 2014

• Assisted other operational offices with collections, program implementations and program assessments

February 2006-July 2010 Operations Manager-District, Universal Hospital Services

Managed day to day operations of two district offices (Nashville/Knoxville) to include facilities, fleet, inventory, customer

service and personnel. Maintained collections standards keeping 95% of all A/R at 60 days or less. Exceeded financial and

operational goals. Some examples include:

• 2008 Emerging Market Award

• 2008 Eagle Award for Operational Excellence

• 2009 Team Award for Medium Market

• 2009 Quality Indicator Award Nashville/Knoxville

Skills

General Accounting, Reconciliation, Accounts receivable, MS Office products, AS400 and other software products

Additional Career History

• Invesco/Amvescap 7/98-10/2004 Reconciliation, General Accounting, Mutual Fund Back Office Support

• Rent-A-Center Single Unit Retail Manager 3/94-7/98 Retail Management

• Comptroller of the Currency Financial Intern 6/91-8/92 Reconciliation, Accounting, Research

• US Army SP4 Infantry 5/86-7/89 Army Achievement Medal

Education

Sam Houston State University-BBA, Finance, 1992, Cum Laude GPA 3.63/4.0, Huntsville, TX