Linux Administrator
Resume:
Nirbhay Singh Rathore
Red Hat Certified Engineer, RHEL 6
Ericsson Certified Technology - IP (ECT-IP)
Consultant - Product Support - GlobalLogic
Contact: 987-***-****
E-mail: ****.*******@*****.***
Summary
Experience: Consultant - Product Support, Team Lead, Linux/Windows Admin /
Network Support Engineer
. 7 plus years of Linux/Unix/Solaris System Administration with
knowledge on Virtualization, Storage & Backups.
. Datacenter management with good exposure on VMware 5.0
. Installation/Upgrade & Configuration of RedHat Servers - Network
Configuration, Firmware Install, OS Install, Filesystem Configuration.
. Sound Knowledge on RedHat Linux Enterprise edition with excellent
Configuration & Troubleshooting skills
. Service Management - NIS/NIS+/DNS/NFS/Samba/Send Mail, Capacity
Planning.
. Enterprise Level experience in Production Environment (24X7 support
exposure)
Operating Systems: Redhat (RHCE ), Unix, Solaris, CentOS, Windows Server
2003/2008.
Virtualization: VMware 5.0, XEN, VMware Workstation, KVM
Hardware Platforms: IBM x3650 M1, M2, M3, M4, Sun Fire V240
Database: MySQL.
Software: VMmware vSphere, Wireshark, Nagios,
Programing/Scripting Languages: Shell, Perl, HTML, CSS, PHP, VBScript,
Classic ASP
Windows/Linux Protocols: SNMP, HTTP(s), SMTP, LDAP, DNS, DHCP, FTP, SSH,
NFS, SAMBA
Network Protocols: RIP, OSPF, BGP, EIGRP, VLAN, VTP, RSTP, 802.1q, PVSTP,
NAT, MPLS, QOS
Networking: Strong Understanding/Configuration knowledge on Cisco Routers
and Switches
Specialties: Datacenter Management, System Administration (Linux/Windows),
Networking
Experience - (9+ years) - Consultant - Product Support / Team Lead / Linux
Admin / Network Engineer
Consultant - Product Support @ GlobalLogic
Oct 2013 Till Date
. Managing VMware datacentres.
. Performing Tier 3 level troubleshooting on Red Hat, Solaris,
Networking and application issues.
. Providing Oncall support on high priority issues.
. Installation/Upgrade & Configuration of Servers - Network
Configuration, Firmware Install, OS Install, Filesystem Configuration.
. Managing backups: Tape Backup, Amanda Backup, Enterprise Backup.
. System admin tasks on Linux, UNIX & Solaris servers
. Patch implementation & maintenance, Licensing and Performance
Management.
. Security Administration - Add/remove/Troubleshoot Security Policies.
. Analysing logs for relating to problems & performance
. Performing Webmaster/Admin Activities on Apache/Tomcat
. Advance troubleshooting and Network Administration
. Configuration and Administration of various Utility Servers (NTP,
DHCP, SAMBA, DNS, NIS, Sendmail, Postfix, SNMP)
. Performance monitoring and tuning Linux/UNIX systems to ensure optimum
level of performance.
. Installing software, patches and upgrades.
. Recently recognised for conducting highest number of trainings after
returning from onsite.
Team Lead / Acting Manager @ Ericsson India Global Services Pvt. Ltd.
(Sprint-USA)
Jun 2010 Till Sep 2013 (3 Years)
. Managing Critical & Major outages for Sprint-Nextel VAS Services.
Escalations, Vendor engagement.
. Performing patch updates.
. Managing Linux/Unix file system and backups.
. Performing IP Change activities, patch installations.
. Unix Architecture, File System, Kernel & Shell, Good knowledge of Unix
Shell Script, Inter process communication, Jobs Scheduling.
. Perform remote administration operations using SSH based Remote
Console
. DNS server configuration and troubleshooting.
. Network troubleshooting using ping, tracert and nslookup, tcpdump.
. Automating routine tasks using shell scripting, PHP, PERL.
. Managing Cron Jobs.
. Performing Sys Admin tasks.
. Analysing IO Errors for faulty disk, replacement and updating (Change
Management Control).
. Replace of Various parts in Comverse Voicemail-Media Storage Unit:
MSS Power Supply, LDM Replacement, MPM,
. Running File Integrities
. Ops Support for Planned and Corrective Maintenance
Support to field maintenance when assistance is required due to the nature
of the specified maintenance.
. Perform scheduled routine maintenance activities.
. Automating various processes using scripting ( Shell Scripting, Excel
VBA)
Windows/Linux Admin / Network Support @ HCL Comnet (Pearson-USA)
Jun 2008 to Jun 2010 ( 2 years 1 month )
. Installation and Configuration of Active Directory server, Group
Policies, DNS Server on Windows Server 2003.
. Hands-on experience in troubleshooting & administration of Cisco
Routers and Switches.
. Hands-on experience in configuration/troubleshooting on networking
protocols like RIP, OSPF, BGP, EIGRP, VLAN, VTP, RSTP, 802.1q, PVSTP,
DHCP, DNS, NAT
. Installation, Upgrade, Backup & Restore on Redhat Linux, Ubuntu.
. Promoted to additional responsibilities as Specialist providing expert
guidance to Help Desk staff.
. Escalated issues as needed and maintained communication with customer
and Technical teams. Extensively utilized remedy to record and track
issues.
. Demonstrated exceptional skills in Professionalism and responsiveness
across a lot of areas.
. Troubleshooting Hardware, software and connectivity issues, Internet /
Intranet Applications, Windows XP/ Linux.
. Challenged to provide timely solutions to support mission - critical
application users.
. Consistently recognized for Superior Performance and featured in HCL
Comnet.
. Developed several automation tools for report generation and helpdesk
to perform activities more efficiently.
. Filter through incoming ticket queue and prioritize workload
effectively.
ISP Support / Desktop Support @ IBM Daksh ( Bell Canada / HP )
Mar 2007 to Jun 2008 (1 year 3 months)
. IP Addressing, Routing and Sub-netting ( RIP, OSPF, EIGRP )
. Managing CISCO/Linksys Routers and devices (Trouble shooting)
. Configuring Cisco switches (L2) and Routers
. Installation and Troubleshooting of desktop/workstations for home
users and small-medium business customers (Windows XP Professional,
Windows Vista, Linux).
. Supporting HP Users with multiple operating environment including
UNIX, Linux, Windows XP, Windows 2003.
. Problem determination and resolution within SLAs.
. Supporting Users and troubleshooting common network/computer problems.
. Take incoming calls from customers and be able to work with them to
isolate and resolve their level I & II technical issues
. Troubleshoot environment, configuration and product issues.
. Gather relevant information about customer environments on level II
issues so they can be efficiently redirected
. Clearly document troubleshooting steps and resolutions.
. Addressing customer Queries, Assistance on issues along with ensuring
Customer satisfaction & excellent service.
. Diagnose and troubleshoot end user issues involving desktops, laptops
and network services.
. Router & L2 switch configuration management and administration, LAN
management, management and setting up of lab which includes hardware
connectivity, inventory management, cabling etc.
Business Sales Executive @ Perfexa Solutions, Gurgaon
Sept 2006 to Feb 2007 ( 6 months )
Team Lead @ BPPL Call Center, Udaipur
Jan 2005 - Nov 2005 ( 11 months )
. Represented excellent communication skill.
. Exhibited enthusiasm, zeal and a strong business ethics based on
honesty and integrity.
. Provided training to new employees on telecom product.
. Very good written & verbal communication & presentation skill
. Handling supervisor calls and ensuring customer understands the
product.
. Providing timely updates/reports to Management.
Education
Course Subject University /
Board
Bachelor of Computer Computers MCRPV
Applications (BCA)
Red Hat Certified Engineer Redhat Linux ( RHEL6 ) Redhat
Ericsson Certified IP Technology ( ECP-102 ) Ericsson
Technology - IP (ECT-IP)
O Level Computer DOEACC
Internal Auditor Training Introduction to Quality ICS Technology
Program Management System
Web Designing Web application and IBM Global
technology
Software Programming C, C++, Java Script, ASP IBM Global
Passport Status: Available, Already have United States B1 VISA for 10 Yrs.
Attended one month onsite training in California, United States.
Contact this candidate