Dianne Faulk

678-***-****

aco7lk@r.postjobfree.com

The main objective is to fully utilize my Associate of Science Degree in Business, with a minor Medical

Office Administration, along with over 8 years of medical office experience. I have received my

certification in Medical Office Assistant. My reliablity, and know along with outstanding professionalism,

communication skills, and problem solving abilities. I could possibility be a great fit for your team.

EDUCATION

Gwinnett College

Associate of Science Degree in Business, with a minor in Medical Office Administration

NCCT Certification 2012-2016

Medical Terminology: Sentara Business Courses

PROFESSIONAL WORK HISTORY

Piedmont

06/10/2014-2/12/2015

Currently working on a temp assignment in the customer service patient Liability office. In this position I index

all insurance correspondence in the billing office: remits, coding issues, EOBS, medical records request, refund

request, claim corrections, etc. Using EPIC.

GlobalCare Customer Care Specialist 01/2013-08/2013

Customer care specialist for clients.

Verify providers for members, providers and the network.

Locate providers for members within their network while they are out of state.

Utilize several network web sites to assure members accurate information

PSN’s are created for members with appointments with new providers in their network for billing

purposes.

Process claims and sends them out to the network for pricing.

Correcting claim for pricing.

Alpharetta Roswell Family Practice, Roswell, GA

7/2011 – 10/2011

Front Office Administration (Externship at Physician’s office) 120 Hours Responsibilities included the

verification of patients insurance, and billing information before each visit (Medicaid, Medicare, Wellcare,

Amerigroup, Aetna, TRICARE, and United Health Care).

Checked patients in and out of the office in a timely manner.

Pre-verified patient insurance for patient visit.

Scheduled patients for their follow-up appointments’ and any referrals for outside appointments

are given to the patient, and copied, and charted.

Faxed any pharmacy request for refills on prescriptions, or request for patient information.

Filed all patient charts in the correct order.

Answered all patient calls, and business inquirers for office.

Processed patient payments and posting charges for each patient visit

Attended Gwinnett College 01/2009 – 04/2011

Breast Care Specialist (medical office), Atlanta, GA 3/2005 – 06/2009

Film Librarian

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Dianne Faulk

Handled film jackets for BCS’s daily schedule that included schedule changes film jacket retrieval

and storage.

Loaded outside imaging on to our digital system for 100 to 200 scheduled patient’s daily for

mammograms and ultrasound appointments, in addition to walk-ins, and hundreds of request.

The office consists of four surgeons, three radiologists and two nurse practitioners.

Forwarded images and physician reports related to surgical procedures.

Clerical functions including copiers, and faxes, computers, e-mails (Outlook)

Mary Immaculate Hospital, Newport News, VA 8/2002 – 09/2004

Medical Records Associate

Handled patients with the process of retrieving copies of medical records, faxing and mailing, and

through-out the hospital in a timely matter.

Abided by all HIPAA Laws, and guidelines.

Retrieving patients chart to assure physicians have completed all medical reports.

Sentara Careplex(outpatient), Hampton, VA 1/1998 – 07/2002

Administrative Associate/Radiology Department at outpatient facility (06/2000 – 07/2002)

Assisted patients and with my strong professionalism in problem solving, and interpersonal skills.

Registered Radiology patients for rescheduled appointment’s, and retrieved physician order for x-

rays, and referrals for diagnostic patients for mammogram appointments.

Received and disbursed 25 to 30 calls a day while directing them to appropriate department or

individual and returning calls at the end of the day.

Assisted Radiologist and Radiology technicians with walk-in and scheduled patients. Provided

preparation kits for patients that had appointments for CT and IVP procedures.

Service Associate (outpatient surgery, emergency room, courier services) 1/1998

– 06/2000

Transported surgical equipment between the main hospital and outpoint facility all so delivered reports to

physician’s offices as a courier.

Cleaned outpatient surgical rooms, and suites, insured sterilization.

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