Customer Service Manager

Kiki Rizki

425-***-**** ************@*****.***

***** ** *** ****** ***. W107

Bellevue, WA 98004

Education

University of Washington, Bachelors in Business Administration

Marketing & Human Resource Management Concentrations

Graduated June 2012

Experience

Amazon, Recruiting Coordinator – Consumables

December 2013- February 2015

Exceeded the expectations of an RC by creating a blitz (onsite event) recruiting plan for 2014 and

2015 to accelerate hiring, and securing Bar Raisers to staff these weekly – twice weekly events

through creative e-mail strategies and strategic relationship building

Awarded the “Invent & Simplify Award” at the winter 2014 Consumer Talent Acquisition All-Hands for

scaling the blitz recruiting program & RC processes

Coordinated interview teams, candidate schedules, facilities, catering, travel and hotels for weekly-

twice weekly recruiting events

Nominated by my manager as an RC who “manages volume without compromising candidate

experience” with regards to onsite and phone interview scheduling

Delivered the right results quickly and acted with composure in a fast-paced, ever-changing

environment to resolve daily scheduling emergencies such as finding alternate interviewers for

cancellations, reschedules, and scheduling urgent interviews

Prioritized work on an on-going basis, & displayed time-management skills to complete tasks and

projects on-time despite short lead times

Partnered with team members from all levels and roles, and earned the trust of our business partners

Reported weekly interview activity, interviewer declines, and late interviewer feedback reports

Significantly contributed to team wikis, SharePoint sites, process documents, and candidate

preparation documents

Worked with a vendor to design and select brand and budget-appropriate employer branding

materials for event candidates

Created an Excel list of interviewers & shadows with their qualifications then assisted my manager in

maintaining and migrating the list over to a new tool (DRT)

Facilitated interviewer training by coordinating interview shadows

Trained new recruiting coordinators and conducting process orientations to new recruiters to the team

Amazon, Recruiting Coordinator – Kindle

February 2013 – July 2013

Worked ahead of SLA (service level agreements) in a high-volume recruiting environment for onsite

and phone interview scheduling of about 100 interviews per week

Spoke with references to conduct reference checks for managerial-level candidates

Maintained a list of interviewers and shadows on Excel, and tracked interviewer training

Amazon, HR Compliance Associate – ERC

August 2012 – February 2013

By working systematically, I was able to key background checks accurately and twice faster than

average into multiple systems including our vendor portal (Accurate Background Check), internal

employee portal (PeopleSoft), and candidate portal (iCIMS)

Created Excel reports for work authorization document audits

Kiki Rizki

425-***-**** ************@*****.***

10001 NE 1st Street Apt. W107

Bellevue, WA 98004

Audited Excel reports to identify missing and out-of-compliance work-authorization documents, and

expired background checks

Answered tickets for login access to I-9 systems (HireRight) and drug test access

Medina Academy, Office Manager

January 2009 – September 2011

Owned and multi-tasked all of the administrative aspects of the school’s

operations, and when I left the school my position needed to be backfilled by two employees

Event planning: Planned & advertised monthly field trips, school events, and the

weekly lunch program

Customer service: Provided friendly, helpful, and timely customer service via

phone, email, and frequent in-person drop-ins at the office

Registrar for student enrollment, & records: Tracked student enrollment & records

by creating an Excel spreadsheet for student information

Maintained employee records: W2s, direct deposit forms, certifications, resumes & background

check

School nurse: Received first-aid training and handled daily accidents in a calm and

comforting manner

Finances: Tracked and collected tuition & donation payments, accounted profits

from fundraisers, and expenses from daily operations. Also administered payroll, direct deposit

and employee reimbursements.

Purchasing: Purchased textbooks and school supplies for all teachers

Recruited and managed volunteers, and secured substitute teachers

MAPS, Event Manager (Volunteer)

January 2010 – May 2010

Managed 20+ volunteers and led planning meetings to execute a first-ever community youth

event of 100+ attendees from conceptualization, advertising, securing resources, event set-up,

and turn-down

PCSI Design, Student Marketing Consultant

Business & Economic Development Program, University of Washington

Spring Quarter 2008

Analyzed the company’s marketing strategy to identify problems and develop

solutions

Created and presented a marketing plan to executives including a website redesign

to better showcase client portfolio

Identified creative marketing firms for a website redesign, and coordinated meetings

with our client

Computer Skills

Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Publisher

Wiki creation

HR Software: PeopleSoft, iCIMS, Amazon recruiting tools: ART and MRT, HireRight,

Accurate Background Check, Quest Diagnostics

Trouble Ticketing

References

Current references available upon request.

Kiki Rizki

425-***-**** ************@*****.***

10001 NE 1st Street Apt. W107

Bellevue, WA 98004

Kiki Rizki

425-***-**** ************@*****.***

10001 NE 1st Street Apt. W107

Bellevue, WA 98004

Kiki Rizki

425-***-**** ************@*****.***

10001 NE 1st Street Apt. W107

Bellevue, WA 98004

Kiki Rizki

425-***-**** ************@*****.***

14545 SE 3 rd L N Bellevue, WA 98007

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