Customer Service Manager

Ellen W. Murphy

*** ***** ******, ** ****** TN, *7086

Phone: 615-***-**** Email: *********@*******.***

EDUCATION:

Middle Tennessee State University - Murfreesboro, TN

(Business Management)

Smyrna High School - Smyrna, TN

. COMPUTER SKILLS - ISO9001 Certified WMS/DMS, SAP Portal, JPAS, ACAVS,

ISFD, EDI, Sales Force, Back Office, Microsoft Word, Excel,

PowerPoint, ACT/Sage, Elite, Trackwise SharePoint, MAS90, Maximizer,

Argosy, Nulogy, QuickBooks, Peachtree, Minitab, Veracore, Oracle, IPS,

Bravo and Kronocs.

WORK EXPERIENCE:

Legacy Logistics - 12/14 - present

(Laid off from last job needed to work - great company but no room for

growth)

Supervisor/Transportation Specialist-

. Supervise 10 employees for 4 different departments (learned all jobs

functions and devices that they use to complete their job

responsibilities).

. Handled scheduling of containers coming in from Mexico, China and

Taiwan.

. Facilitate freight moving within the US from one location to another.

. Freight claims for the company and approving freight bills with

discrepancies.

. Audit certified in ISO9001 - in process of writing work instructions

for upcoming audit.

. Senior Leadership Team - working with upper management.

. Community Involvement Committee

. WMS, Oracle, IPS, Bravo and Kronocs

Cerqa - 04/13 - 12/14

(Laid Off - Company Bankruptcy)

Project Manager -

. Primary point of contact on some of the largest accounts, handling

large scale orders for clients (Singer/Dell) using Nulogy, Veracore

and Argosy.

. Oversee special projects that were required be assembled and out the

door within days.

. Worked with purchasing at Cerqa and client to make sure all raw

materials arrived in a timely manner to complete projects.

. Reconciled and worked with AR/AP to clear up discrepancies in

QuickBooks.

. Provided quotes to our customer for special projects.

. Proficient in Third Party Services including value added assembly.

. At one point was the Manager of Process Improvements and cycle count

department

Universal Strategy Group, Inc. - 02/11 - 10/12

(Had to move ailing Mother to nursing home)

Facilities Security Officer - Department of Defense Contractor- In-Active

Clearance

. Conducted verification of Contracted Employees Security Clearance -

JPAS, ACAVS, ISFD.

. Maintained all security procedures as defined in the NISPOM and

processed security clearances via E-Qip, visitor control, new employee

briefings, debriefings, reporting of security violations, incidents

reports, and DD254 forms, as well as conducted refresher training,

self-inspections and DSS audits.

. I worked for the company part-time until they were able to fill

position.

Accomplishments - Prepared and passed internal inspection by the DSS for

the Fayetteville, NC location. Also, started out in the accounting

department and within 3 months was promoted to FSO (Facility Security

Officer) and HR position. (Note - favorite job)

Kyzen Corporation - 08//07 - 09/10

(Laid Off)

Customer Service Support -

. Daily processing of orders into MAS90 and Maximizer for domestic and

overseas shipments while also creating commercial invoices to ship

within Europe to current distributors.

. Import and export documentation experience.

. Maintained the inventory levels at the Maldegem, Belgium warehouse.

. Worked closely with European distributors to timely process orders and

any special requirements for their orders.

. Covered the Southeast area as well as back up for Asia and the rest of

North America.

Cardinal Health - 01/04 - 05/06

(Ailing mother)

Quality Assurance Coordinator -

. Monitor and facilitate the day-to-day quality inspection and

documentation of pharmaceutical drug distribution including controlled

substances II - VI, refrigeration and ambient inventory in WMS/Elite.

. Additional duties included: warehouse receiving, inventory control,

coordinating state license application process for distribution

privileges, investigating and resolving inventory discrepancies or

client product inquires, release of product, short dated and expired

product.

. Conducted internal audits to ensure compliance with current

established SOP's, cGMP standards, and company polices using

Trackwise.

Accomplishments - Nominated for Hero Award (going above job duties)

DecisionOne - 08/96 - 01/04

(Bankruptcy - Restructured)

Senior Inventory System Coordinator/Office Manager -

. Managed multiple geographic locations including supervision of (27)

Field Engineers in the inventory side of business operations.

. Compiled inventory reports on a daily, monthly, quarterly and annual

basis in WMS/DMS.

. Facilitated monthly cycle counts and verified planned inventory

levels.

. Trained newly hired employees in inventory system responsibilities.

. Purchased inventory (computer parts) and reconciled mis-match

reports.

Accomplishments - Corrected inventory from a -10% to .01

Additional Information:

Notary Public - Expires 2016

In-Active Top Secret Clearance - 2011 - 2016

Prior Membership - NCMS - The Society of Industrial Security Professionals

Prior - La Vergne City Library Board Member

CPR/First Aid/AED Certified - 2017

References Provided Upon Request

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