Software Desktop Support

MARCUS M. SABOL

P.O Box ****

Wallingford CT ****2

******@****.*** 203-***-****

www.linkedin.com/in/marcussabol

SUMMARY

A dedicated Technical support professional with extensive IT experience

including remote desktop support, combined with utilizing multiple tools to

support SMS remediation and Microsoft Office. Posses strong technical

skills in troubleshooting computers on-site and remotely. A flexible

decision maker with excellent analytical and communications skills. Strong

systems background. Major goal is to have an overall impact that reduces

the client's inability to work which saves money and increases productivity

for the company.

.

TECHNICAL SKILLS

HARDWARE: ? Compaq ? Dell Computers

LANGUAGES, OS & ? MS 2010, 2013 ?Linux ?Word ? Excel ?Access

SOFTWARE : ?Microsoft Exchange

TOOLS & UTILITIES: ?RAUTIL ?TRC ?WMA ?RTA ?Remote Desktop ? PXE BOOT

? Tanto ?IRT ? Decryption Tools ?Active Directory

work on the OU level.

PROFESSIONAL EXPERIENCE

IBM New Haven, CT 2005 to

2015

Information Technology and Services - IT Specialist

Day to day activities including supporting a large clientele of ATT

employees and responding to system emergencies while also mentoring peers.

Performed remote troubleshooting throughout the US.

. Collaborated with department heads to help them better utilize their

work environment by suggesting ideas that cut costs and stayed

productive by using RAUTIL,TRC,WMA,RTA, Remote Desktop.

. Comprehensive understanding of computer operating systems including,

Windows 7 to be more productive by using state of the art tools

including Tanto and IRT to complete Lease Rolls in half time. Involved

in many large scale move and consolidation projects across the East

coast lease, rolling out Windows 7 pc.

. Implemented Microsoft Office and related software applications to

create a common environment for the company by using Ghost, ITR and

Tanto.

. Established Windows 7 workstation connectivity with servers and

internetwork through IPX, TCPIP to have proper connectivity to the

domain.

. Installed IP on the workstation level involving establishing and

Citrix configuring TCPIP to have proper connectivity to the domain.

. Configured DNS and WINS Settings so tool usage allowed remote access

into the computer with the name of the computer or IP address.

. Achieved, trained and mentored many peers to increase team knowledge.

. Posses full understanding of SMS software allowing for accurate

installing, troubleshooting and deploying SMS packages.

. Installed Netscape and Internet Explorer software to correctly

navigate through the corporate intranet.

MARCUS SABOL Page 2 of 2

SNET/SBC/ATT, New Haven, CT 1996 to 2005

Senior Communication Specialist and Team Leader

Oversaw eleven Novell Servers and two Windows NT Servers. Day to day

activities included delegating work orders as needed to four technicians

and responding to system emergencies. Administered the Arcserve tape

backups for the entire facility of over 500 employees.

* Delegated projects for team of seven members insuring timely and

productive results

* Worked with department heads to help them better utilize their work

environment and applications.

* Created a standard desktop image for the desktop computers.

* Utilized Remote Desktop support tools to increase productivity.

* Supported Microsoft Office and related software applications to

increase clients work.

* Established Windows 7 workstation connectivity with servers and

internetwork through IPX, TCPIP.

* Executed IP on the workstation level involving installing Citrix

configuring TCPIP.

* Involved in large projects including W2K readiness, Windows 95, 98 to

Windows XP.

UNITED STATES SURGICAL - Norwalk, CT 1991 to 1996

LAN Analyst

Built, configured and installed Novell and Windows NT servers. Performed

day to day maintenance and administration of eleven Novell 3.11 & 3.12

servers.

* Completed large project that included several Windows operating

systems to complete a common computer environment. Example Token Ring

topology to Ethernet

* Installed IP on the workstation level involving downloading Newt and

configuring TCPIP Addresses to be able to add the computer to the

proper domain.

* Troubleshot hardware and software issues at the workstation and server

level to fix problems accurately and on a timely basis.

* Internetwork through IPX, TCPIP, and NetBEUI to insure proper

connectivity from the server to the work station level.

* Installed Netscape and Internet Explorer software to correctly

navigate through our intranet.

EDUCATION

Certificate in Computer Science Porter & Chester Institute, Stratford, CT

Contact this candidate