Customer Service Assistant, Administrative Assistant, Cashier

Sheila Gonzalez

**** ********** ******, *** **, Bronx New York 10453

***********@*******.***

347-***-****

Qualifications & Skills:

• Customer service, administrative and accounting skills

• Multi-tasking, extremely punctual, goal-oriented

• Follows direction thoroughly and takes accountability

• Outstanding interpersonal and communication skills

• Believes in the policy that ‘the customer/client is always right’

• Gracious, friendly, outgoing personality

• Works independently and cohesively with co-workers

• Seeks to develop existing measures and procedures to improve the current operation

• Manages time well and leads by example

• Gets the job done; clear thinker, resolving problems using good judgment

• Well organized, keeps the work station clean

Education:

Hostos Community College 04/15-05/15 Certificate in Administrative Assistant Fundamentals

Hostos Community College 05/15-06/15 Certificate in Accounting Fundamentals

Hostos Community College 04/12-07/12 Teacher’s Assistant Certificate

Modern Montessori International (Singapore) 03/04-08/05 Certificate in Pre-school Teaching

Townsville Institute (Singapore) 03/93-12/95 High School Equivalency

Experience:

99cent Discount Store 05/13-04/14 Bronx, NY 10453

Part-Time Assistant Cashier

• Ringing up customer purchases at the register

• Taking stock of inventory listing

• Assisting customers with refunds or returns

Women-in-Need (WIN) 07/09- 09/09 New York, NY 10001

Volunteer Administrative Assistant in Substance Abuse and Wellness Clinic

• Reception Duties (redirecting calls to staff, faxing, sorting and filing)

• Distributing metro cards to clients and assisting with their queries

• Data Entry and assisting the Main Office Staff, where required

Gay Men’s Health Crisis 11/08-06/09 New York, NY 10011

Hotline Administrative Volunteer

• Single-handedly updating the Hotline Center’s Referral Manual

• Faxing, filing, sorting and data entry

• Customer Service calls to medical and professional references to verify updated information

Noah’s Ark Childcare & Development Center 10/02-08/07 Jelapang, Singapore

Pre-school Teacher

• Caring for and teaching infants and children ranging from ages 6 months to 6 years of age

• Preparing lesson plans, grading children’s work, maintenance of classroom and toys

• Updating parents on children’s’ progress reports, development and areas of concern

• Attending monthly staff meetings, workshops, retreats and parent-teacher conferences

Hongkong & Shanghai Banking Corporation 10/96-10/01 Orchard Road, Singapore

Customer Service Representative in Credit Card Department

• Replacement of lost and damaged credit cards

• Entry of all updated client information in database

• Reception duties i.e. attending to all client queries, complaints and concerns

• Attending weekly department and monthly staff meetings as well as workshops

Contact this candidate