Customer Service Office

DENISE M. ROLON

Rockledge, FL ***** 321-***-**** *************@*****.***

RECEPTIONIST - FRONT DESK PROFESSIONAL

Compassionate professional! Comprehensive background in employee relations coupled with customer

service and customer relations skills. Predicting and anticipating the changing requirements of a corporate

office, or identifying the subtle needs of a smaller office, demonstrating strong analytical and interpersonal

communication aptitude, while promoting and maintaining positive attitudes with diverse clients, multi-level

co-workers, and business affiliates establishing loyalty and trustworthiness with every organization.

CORE KNOWLEDGE AND SKILL SETS

HIPPA Regulations PROBLEM RESOLUTION BUSINESS OPERATIONS

ORGANIZATIONAL MANAGEMENT POLICY AND PROCEDURES ANALYTICAL THINKING

ORAL / WRITTEN COMMUNICATIONS FRONT-END OFFICE OPERATIONS RECORDS MANAGEMENT

PROFESSIONAL EXPERIENCES

The Scott Center for Autism CUSTOMER SERVICE REPRESENTATIVE 04/2011 - 01/2015

Treatment Florida Institute of

Technology

• Client relations savvy; managed client requirements and satisfaction concerns, consistently

strengthened worker client relationships building loyalty and trust between staff and clients.

• Responsible for creating and maintaining client account files; recorded, updated and filed ongoing

account modifications, generated seamless exchange of information between client and staff.

• Created contact log for the following day and confirm next day's appointments.

• Responsible for office’s multiple clerical duties and working systems; answered telephones,

bookkeeping, typing and word processing, and other office practices, ensured an error free working

environment.

Door To Door Installation RECEPTIONIST 05/2009 - 04/2011

• Developed a full knowledge and understanding of all relevant topics, policies and procedures, directly

contributed to excellent customer relations skills and 100% customer satisfaction.

• Focused on resources and budgetary limitations; effectively minimized department’s financial

concerns, ensured proper and effective cost control processes of office assets, inventory, and supplies.

• First contact with customers both in person and over the phone. Generated and maintained a prompt

and friendly experience, determined to build multi-layer approach to constantly achieve positive customer

service.

Florida Eye Associates SCHEDULER 04/2007 - 05/2009

• Responsible for office’s multiple clerical duties and working systems; answered telephones,

bookkeeping, typing and word processing, stenography, and other office practices, ensured an error free

working environment.

• Directly responsible for customer interaction and satisfaction, complete understanding of all relevant

topics, policies and procedures, resolved and provided prompt and accurate conflict resolution.

• Effectively stimulated Interpersonal development with colleagues and customers in fast- paced work

environment, consistently built strong relationships demonstrating focused commitment to team and

customer needs.

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