Kenneth Zamor
Bedford, MA ***30
*******@*****.***
As an experienced professional with experience in various fields, I am
confident that my exceptional qualifications match your organization's
requirements. My expertise lies in my ability to effectively interact with
associates and clients on all levels. In addition, I have experience in the
day to day operations of customer care and management in my previous roles.
I am looking to grow within your organization.
Skills
* Ability to meet and exceed sales goals
* Bilingual
* Problem-solving
* Managerial and supervisory experience
* Type 40 WMP
* Ability to build rapport with client and colleagues
* Proficient in MS Office Suite (Word, Excel, Outlook)
Professional Experiences
The Dough Connection Woburn, MA
Lead Driver
2010- 2015
* Transported dough and other products to and from warehouse to client
establishments
* Assisted in delegating delivery routes
* Assisted in resolving discrepancies
* Liaison between upper management and other company employees
Safelite Auto Glass Billerica, MA
Repair Technician
2009- 2010
* Repair auto glass and other Belron US products in store or on a mobile
basis
* Follows approved methods using the proper tools and techniques to
ensure efficient, timely, and quality repairs service for Belron US
customers
* Ensures that all equipment, materials, and areas of operation conform
to health and safety regulations and requirements
* Maintains working knowledge of MRM and utilizes MRM system to track
repairs and to communicate with dispatch, management, customers, or
other work related individuals
* Utilizes MRM functions to accurately quote prices for customers and
invoicing
* Maintains accurate and complete work records
* Ensures required paperwork is completed and turned in to the
appropriate person or location
* Maintains an acceptable driving record in accordance with company
policy
Lord & Taylor Burlington, MA
Loss Prevention Construction Supervisor/Store Investigator
2007- 2008
* Conduct surveillance to detect and apprehend shoplifters
* Conduct routine inspections of the facility to maintain physical
security and protection of assets
* Monitor closed circuit television systems
* Enforce company standards as they relate to security and safety
procedures
* Participate in the training of new hire associates in matters of loss
prevention
* Conduct daily, weekly and monthly store audits
* Conduct safety inspections and communicate hazards to key holder on
duty
* Ensure physical security by controlling access of associates and
visitors
* Assist loss prevention manager in the development and implementation
of various procedures in order to reduce store shortage
Boston Sports Club Waltham, MA
Membership Consultant/Manager on Duty
2005- 2007
* Closed membership sales by lead generation, prospecting, and follow-
through with potential and existing clients
* Met or surpassed company sales goals and objectives set by Sales
Management
* Supervised and trained front desk associates
* Responded to member complaints in a professional manner
Boston Outpatient Surgical Suites Waltham, MA
Instrument Technician
2005- 2006
* Decontaminated and sterilized surgical instruments.
* Assisted in turnover of operating rooms.
* Aid in patient recovery.
* Adhered to safety rules and regulations
National Security Protective Services Newton, MA
Shift Manager
2005- 2006
* Oversaw security personnel
* Trained and assisted employees with security operations
* Liaison to account manager
* Responded to emergencies in a timely manner
* Allocated shifts to suit guard and site obligations properly
* Maintained security and visitor logs
* Completed incident reports as needed
* Assisted site supervisor with daily activities
Education
Massachusetts Bay Community College Wellesley, MA
Major: Business Management
September 2005- TBD