Customer Service Officer

** ********** ****** *** **, New York, NY *****•347-***-****•********@*******.***

Walter Chang

Objective

My goals are to further my education. To able to promote myself within this company.

Experience

3-15-2010 to 3/13/2015

Planned Lifestyle Services Parsippany, NJ

Concierge/Doorman

Provided customer service to the residents of Archstone, First Service and Wallack Management.

Maintain an accurate log of my daily activities utilizing Building Links and FSR Connect software’s.

Receive mail and packages for the residents. Securing them until it is received by the resident.

Making reservations for the resident and their guest’s

Assisting residents with their groceries and luggage’s.

Conduct minor maintenance under the superintendent’s request.

5-1-1997 to 4-27-2010

Borough Manhattan Community College New York, NY

Campus Peace Officer

As a campus peace officer, I was sworn in by the state of New York. To uphold the constitution of

the state of New York.

My responsibilities were.

Patrol campus grounds; maintain surveillance at a fixed post utilizing the use of CCTV’s.

Respond to alarms and calls for service in the college.

Perform arrest, including warrant checks according to departmental policies. Heeding all rules and regulations

of the college and university.

Maintain daily activity logs.

Utilizing proper radio etiquette to central dispatch as the need arises.

Provide customer service to the college community and visitors.

Write complete and accurate reports.

Provide testimony to the University or Courts.

Education

Current- earned 24 semester

hours Empire State College New York, NY

Major

Emergency Management

April 10, 1989 Albert Merrill School New York, NY

Major

Certification in Electronics

June 1984 Seward Park High School New York, NY

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