It Manager / Project Manager
Resume:
Brent Kincaid
Winston-Salem, NC 27106
336-***-**** (h)
336-***-**** (m)
*********@*****.***
SUMMARY
IT Manager/ Project Manager with hands-on experience managing and leading IT teams and projects. Proven skills in analysis,
design, development, implementation, testing, and support. Adept at managing and directing day-to-day team activities and
projects; prioritizing and scheduling projects; creating and monitoring budgets; vendor negotiations and vendor management.
Diverse background offers a unique combination of business and technical expertise coupled with strong project leadership,
communication, and people management skills.
AREAS OF EXPERTISE
IT Management, Project Management, ERP Systems, Retail Systems, Business Analysis, Budget Planning and Tracking,
Operations Management, Staff Training and Development, Client/Vendor Relations and Negotiations, Help Desk / Call Center
Management
TECHNICAL SKILLS
Applications: Microsoft Dynamics AX, Toshiba IBM General Sales Applications, Logile Enterprise Labor Model, in-house
developed systems for sales reporting, inventory management, customer service, returns/reclaims processing and accounts
receivable
Tools: Microsoft Office (Word, Excel, PowerPoint), SharePoint, Visio, MS Project, SDLC, ITIL, PCI Security
PROFESSIONAL EXPERIENCE
SUNRISE TECHNOLOGIES, INC. Winston-Salem, NC June 2013 – March 2015
Senior Consultant / Project Manager
• Project Manager on implementation of Microsoft Dynamics AX at major apparel client.
• Created and maintained project plans, identified tasks for which team member were responsible.
• Ensured the business and technical requirements were defined.
• Provided project oversight and facilitated problem resolution.
• Created, maintained and tracked the budget.
• Served as primary liaison between Sunrise Technologies and client.
• Provided project status reports and updates to Sunrise and client senior management.
• Ensured project tasks were performed on schedule.
• Maintained and tracked issue list.
• Monitored system and user acceptance testing.
• Monitored and maintained cutover and migration plans.
• Maintained change control for changes that occurred during the project.
• Assisted in the scheduling and participation of user training.
FOOD LION, LLC, Salisbury, NC July 2009 – February
2013
IT Manager / Project Manager / Business Analyst
• Collaborated with business to maintain existing store system technology to support current organizational goals while
developing a strategy to replace the current store systems environment.
• Liaison between retail ops area and technical organization. Managed the analysis of business problems to be solved with
systems enabling the organization to prioritize projects based on costs, benefit and timing of projects.
• Prioritized, scheduled and managed projects and enhancements once the project prioritization was established.
• Prepared specifications for store system changes based on business needs and requirements.
• Provided leadership to project management and developers ensuring project goals were being met.
• Gathered business requirements; created project plans, tracked project milestones, and deliverables for projects.
• Conducted gap analysis between existing systems and proposed systems.
• Worked closely with retail business partners and IT to develop and maintain project priorities so that projects were closely
aligned with business requirements and meet business needs.
• Integrated existing legacy systems with newly purchased systems.
• Liaison with outside vendors ensuring that vendors were aligned with projects and met expectations.
• Planned, monitored and reconciled project budgets and staffing needs and adjusted project plans based on the current
project activities.
Hanesbrands, Inc, Winston Salem, NC 1985 – 2009
Senior IT Manager 1998 – 2009
• Managed the day-to-day support of the Point-of-Sale retail systems and applications.
• Managed the day-to-day support of the corporate retail sales transaction processing and sales reporting systems.
• Procured hardware and software used in the Hanesbrands retail stores.
• Negotiated annual hardware and software maintenance contracts for the retail stores’ computer equipment and systems.
• Established service level agreements with all POS vendors.
• Liaison between IT and the direct to consumer retail business on new store openings and remodels.
• Responsible for the understanding and integration of new POS technologies.
• Prioritized, scheduled, and monitored all retail IT team projects and enhancements.
• Managed the gathering of information and the completing the IT Sarbanes-Oxley audits for the Hanesbrands Direct to
Consumer Division.
• Ensured project documentation was captured in compliance with SDLC controls.
• Oversaw the analysis, design, development, and implementation of retail IT projects and enhancements.
• Reported the progress and status of IT activities to business and IT senior management.
• Ensured Hanesbrands retail stores met Payment Card Industry (PCI) standards.
• Managed the Store Systems’ Help Desk / Call Center
• Tracked problems and produced call volume reports for Retail Operations and IT Senior Management.
IT Manager 1994 – 1998
Coach, Sara Lee Direct (Hanesbrands) and Sara Lee Bakery Retail IT and POS teams
• Managed and directed the retail and wholesale IT application teams and projects for Coach, Sara Lee Direct and Sara Lee
Bakery. Business areas supported included retail operations, POS, payroll, inventory control, sales reporting, accounts
receivable, order processing, order fulfillment, inventory management and vendor relations.
• Recruited and trained the Coach IT staff when Coach IT split from Sara Lee in 1994.
• Managed the POS Help Desk team that supported the SLD, Coach and SLB divisions of Sara Lee Corp.
• Created and maintained schedule to cover help desk 7 days a week / 20 hours per day.
• Negotiated annual hardware and software maintenance contracts for the stores computer equipment and systems.
• Established service level agreements with all POS vendors.
Senior Systems Analyst / Systems Analyst 1989 – 1994
• Designed, developed, implemented and supported the retail, wholesale and catalog systems for Coach and Sara Lee Direct.
Senior Programmer Analyst 1985 – 1989
• Developed, implemented, and supported the retail, wholesale and catalog systems for Coach and Sara Lee Direct.
Electronic Data Systems, Dallas, TX 1983 – 1985
Systems Engineer
• Developed, implemented, and supported the systems for Blue Cross / Blue Shield of North Carolina and Iowa.
EDUCATION
BA, Business Management and Economics
North Carolina State University, Raleigh, NC, 1982
BS, Management Information Systems
Appalachian State University, Boone NC, 1983
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