BSHRM or Hotelier
Resume:
SHARON ACA – AC TE
*** *** ******* *** ******* Site, Cebu City, 6000
***********@*****.***
Contact Numbers: 0943 – 3130208 or
OBJECTIVES: To apply as a Receptionist or a Front Desk Officer in your
prestigious establishment that fits my qualification, and apply my skills and
potentials.
PERSONAL INFORMATION:
Gender: Female
Birthplace: Ozamiz City
Nationality: Filipino
Language: English, Filipino, Cebuano/Bisaya, Chinese (Fokien/Amoy),
Mandarin (Basic Only)
EDUCATIONAL BACKGROUND:
COLLEGE
-
2013 – 2015 BACHELOR IN SCIENCE AND HOTEL RESTAURANT MANAGEMET
GRADUATE
UNIVERSITY OF CEBU - MAIN CAMPUS
SANCIANGKO STREET COLON, CEBU CITY, 6000
2 YEARS HOTEL & RESTAURENT SERVICES NC II –
2010 – 2012
GRADUATE
C- LAN INSTITUTE OF TECHNOLOGY
LM BLDG. LOWER LANGCANGAN, OROQUIETA CITY
2009 (SUMMER) BACHELOR OF SCIENCE IN RESPIRATORY THERAPY –
UNDERGRADUATE
2009 – 2010 (1ST SEMESTER) CEBU DOCTORS’ UNIVERSITY
# 1 DR. P. V. LARRAZABAL JR. AVENUE, NORTH RECLAMATION
6014 MANDAUE CITY, CEBU, PHILIPPINES
BACHELOR OF SCIENCE IN PHYSICAL THERAPY –
2004 – 2008
UNDERGRADUATE
CEBU DOCTORS’ UNIVERSITY
# 1 DR. P. V. LARRAZABAL JR. AVENUE, NORTH RECLAMATION
6014 MANDAUE CITY, CEBU, PHILIPPINES
SECONDARY
CEBU EASTERN COLLEGE
2000 – 2004
LEON KILAT STREET, DIMASALANG UNIT CEBU CITY 6000
ELEMENTARY
BETHANY CHRISTIAN SCHOOL
1991 – 1999
BUENA HILLS GUADALUPE, CEBU CITY 6000
CEBU EASTERN COLLEGE
1999 – 2000
LEON KILAT STREET, DIMASALANG UNIT CEBU CITY 6000
ACHIEVEMENTS:
• SOCIETY OF JUNIOR HOTELIER - OUTSTANDING LEADERSHIP AWARD
GIVEN ON MARCH 15, 2015
• SOCIETY OF JUNIOR HOTELIER - 4TH YEAR REPRESENTATIVE
A.Y. 2014 - 2015
• PRACTICUM I & II - VICE PRESIDENT
A.Y. 2013 1ST SEMESTER
• SOCIETY OF JUNIOR HOTELIER - SECRETARY OF FINANCE
A.Y 2013 -2014
• BARTENDING NC II
FEBRUARY 7, 2013
• HOUSEKEEPING NC II
OCTOBER 12, 2012
• SOCIETY OF JUNIOR HOTELIER - 3RD YEAR REPRESENTATIVE
A.Y. 2012 – 2013
• FOOD & BEVERAGE NC II
JUNE 14, 2012
• FRONT OFFICE NC II
JUNE 10, 2012
• BEST IN TRAVEL SERVICES
A.Y. 2011 – 2012
• BEST IN BARTENDING
A.Y. 2011 – 2012
• BEST IN COMMERCIAL COOKING
A.Y. 2011 – 2012
• HOTELIER OF THE YEAR ON “SKILLS” CATEGORY
A.Y. 2011 – 2012
• OUTSTANDING STUDENT COUNCIL OF THE YEAR
A.Y. 2011 – 2012
• SUPREME STUDENT COUNCIL - AUDITOR OF C- LAN INSTITUTE OF
TECHNOLOGY INC.
A.Y. 2011 -2012
• CLASS PRESIDENT OF HOTEL RESTAURANT SERVICES
A.Y. 2011 -2012
• COMMERCIAL COOKING NC II
OCTOBER 12, 2011
• BEST HOTELIER OF THE YEAR IN “SKILLS” CATEGORY
A.Y. 2010 – 2011
• SUPREME STUDENT COUNCIL - PRESIDENT OF C – LAN INSTITUTE OF
TECHNOLOGY INC.
A.Y. 2010 – 2011
• CLASS PRESIDENT OF HOTEL RESTAURANT SERVICES
A.Y. 2010 -2011
• 1 & 2ND YEAR COLLEGE - CLASS SECRETARY
ST
A.Y. 2004 – 2006
• HIGHSCHOOL CHORAL MEMBER & SGT. AT ARMS OFFICER
S.Y. 2003 – 2004
• RD
3 HONORABLE MENTION (CHINESE) KINDERGARTEN II
S.Y. 1990 – 1991
SEMINARS OR TRAININGS:
“EMPLOYEE MOTIVATION: KEY TO A SUCCESSFUL ORGANIZATION”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
FEBRUARY 24, 2015
“INCREASING HOTEL PROFITABILITY THROUGH SUCCESSFUL EVENTS
•
MANAGEMENT”
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
JANUARY 15, 2015
“ HOTEL AND FOOD & BEVERAGE OPERATIONS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
DECEMBER 18, 2014
“PERSONALITY DEVELOPMENT: A WAY TO A BETTER CAREER
•
ENHANCEMENT”
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
NOVEMBER 21, 2014
“ PERSONALITY DEVELOPMENT AND WORK ETHICS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
JULY 12, 2013
“FRONT OFFICE OPERATIONS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
JULY 19, 2013
“HOUSEKEEPING OPERATIONS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
JULY 26, 2013
“HUMAN RESOURCE OPERATIONS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
AUGUST 16, 2013
“SALES & MARKETING OPERATIONS”
•
UC – MAIN AVR – ALICIA GOTIANUY BUILDING
AUGUST 23, 2013
• ESSENCE OF BROTHERHOOD & CAMADERIE
UC – MAIN FUNCTION ROOM
JANUARY 11, 2013
• DRUG AWARENESS SEMINAR
AVRI ALICIA GUTIANOY BUILDING, 4TH FLOOR KALUBIHAN
UC – MAIN CAMPUS - SANCIANGKO ST. CEBU CITY, 6000
• BARANGAY COMMUNITY LEADERS ORIENTATION
PINES FARMERS TRAAINING CENTER, PINES OROQUIETA CITY
JUNE 3 – 5, 2011
GANO ITOUCH ADVANCE TRAINING
•
“MASTERING THE TOP”
NEW CENTRAL RESTAURANT, OZAMIZ CITY
April 15, 2011
_
SKILLS & INTERESTS:
• Data Encoding
• Updating Information and Details, Etc.
• Cooking and Baking
• 201 Files
• Good in Both written and oral communication skills
• Able to accommodate people with good social skills
• Self-Confident and able to handle self well with different people from all walks of life
• Good active listening skills
• Possesses good coaching skills
• Ability to lead and motivate the merchandisers
• Computer literate
• an organised approach and excellent time management skills
• the ability to work well as part of a team
• computer literacy and good typing skills
• a good level of English spelling and grammar
• accuracy and attention to detail
• The ability to use your own initiative but also know when matters need to be referred
to a supervisor.
• Customer service
• Record maintenance
• Transcribing dictation
• Letter drafting
• Events coordination
• Staff training
• Travel arrangements
• Confidentiality
• Multicultural interaction
• Office procedures
• Supplies management
_
WORKING EXPERIENCE:
• OJT, MJ HOTEL & SUITES – KAMPUTHAW, CEBU CITY (NOVEMBER 12, 2014 –
MARCH 2, 2015)
Main Responsibility and Daily Task on my 2nd Routine was the Housekeeping
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- Assist the Room Attendant in doing the MUR, VD rooms.
- Cater to guest request, Concern, complains.
- Do some Bush out especially if the Café is Quite Busy.
- Assist the Room Attendant in doing Special Job.
Main Responsibility and Daily Task on my 1st Routine was the Kitchen and F&B
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- If I was scheduled during am shift which is the opening hours 6 am, upon duty I
directly wash the dishes, and assist the chef and assistant chef especially if the
kitchen is quite busy with guest orders.
- If breakfast is serve in an Ala Carte Service I do assist the chef in preparing the
Plating and sometimes the menu as well.
- Assist the chef in doing the Monthly Inventory Report as well with the Employee’s
Meal Daily Report.
- Clean and maintain the cleanliness of the kitchen.
- Assist the chefs in receiving deliveries.
- Prepare food for employees.
- My responsibilities at the F&B is to 1st Meet & Greet - Guest, Superiors, Managers,
Owners, Staffs, Fellow Practicums’.
- If I’ll be assigned in am or opening shift which is 6am if it’s Ala carte service for that
day I assist the staff in taking orders from the guest, serving them their drinks as well
and catering to their needs.
- If Buffet for Breakfast still I do assist the staff and see to it that all the guest that
comes in to the dining/café for breakfast are entertained.
- I also polish clean cutleries, glasses, cups, plates.
- Arrange, sweep, and mop the area upon closing hours.
- Do some room service and Bush out.
• OJT, THE HOTEL ELIZABETH – CEBU BRANCH (JUNE 24, 2013 – OCTOBER 8,
2013)
Main Responsibility and Daily Task on my 2nd Routine was the Sales and Marketing
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- Upon duty 1st thing to do every day is to clean and arrange the office and see to it
that every table of the staff is clean, arrange and organize.
- My daily task early in the morning is to do the daily room report and after that is to
check any post of the staff or reminders that they left for me to do for that day.
- Check the flyers, tariffs, debut, wedding packages if it’s still available if copy is small
already I’ll do some printing.
- Route some BEO or Memos if there are some that is to be route in all Departments.
- Run Errands to any Departments depends on what the Department Staff is in need
of or the Resident Manager will be asking for.
- Assist in answering calls for the Department.
- Assist the Sales Team in updating and answering booking both Reservations and
Events.
- Do some Monthly Report as well.
Main Responsibility and Daily Task on my 1st Routine was the Housekeeping
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- Clean the Hallways the assigned floor and do some dusting as well.
- Assist the Room attendant that I’m partnered for that said shift in cleaning the VD,
MUR Rooms and things that are assigned to us by the Housekeeping Junior
Supervisors, Senior Supervisor and Manager.
- Maintain the cleanliness of the restrooms and function area during the time that I
was assigned in the Function Hall for almost 3 weeks.
- Maintain the cleanliness of the lobby and drop off area of the hotel when I was then
assigned once for one week.
- Cater to guest queries and concerns.
- Do some bush out as well especially if the F&B is quite busy.
- Assist the Staff in Doing Special Job.
• OJT, C & L SEA VIEW HOTEL – DIPOLOG CITY, (APRIL 2, 2012 – MAY 26, 2012)
Main Responsibility and Daily Task on my 3rd Routine was the Housekeeping
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- Clean the Hallways from 6th floor to ground floor, Stairways, and do some dusting as
well.
- Assist the Room Attendant in Cleaning the Vacant Dirty Rooms and Make Up
Rooms.
- Assist HK Staff in Luggage up of Guest as well.
- Assist Staff in doing some shift report.
- Cater to guest request and concern.
- Do some inventory of the said Department.
Main Responsibility and Daily Task on my 2nd Routine was the Front Office
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- Clean, Arrange the area and see to it that everything is well arrange and organized
especially if my shift is am.
- Assist the staff in registering check in guest.
- Assist the staff in encoding the computer as well especially the counter is quite busy
or vice versa I do the checking in of the guest.
- Answering inbound calls or outbound calls as well.
- Do transferring of calls.
- Updating the guest portfolios.
- Answering and updating room reservations.
Answering and updating function reservation.
-
Giving assistance to guest complains and queries.
-
Solving guest complains.
-
Entertaining guest questions related to towns tourist queries and destinations.
-
Assist the Accounting staff in updating the company’s money matter.
-
Main Responsibility and Daily Task on my 1st Routine was the F&B and Coffee/Bar
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, Staffs, Fellow Practicums’.
- To assist the Staff in Opening the Coffee/Bar or said Restaurant if especially if my
shift is during opening like 7:30 am.
- Do the cleaning and dusting of the said area.
- Prepare the cutleries, plates, glasses and materials that will be used for day’s
operation.
- Assist the Staff during am Breakfast during am shift.
- Assist the staff and do the inventory and report for every shift.
- During mid or pm shift take some orders same in the am shift and serve the guest, at
the same time issue them their receipt and receive their payment as well.
- Cater to guest concern and complains about the food or the service as well.
- Do bash out and room service.
- Wash some used glasses and plates that’s on the bar sink.
- Clean and sweep the area of the café/bar
• CHINESE & ENGLISH TUTOR TEACHER, MATH & ENGLISH ACADEMY,
BANILAD CEBU CITY, (NOVEMBER 5, 2010 – DECEMBER 28, 2010)
Main Responsibility and Daily Task:
- Meet & Greet - Guest, Superiors, Managers, Owners, and Colleagues.
- To teach the Korean students all ages elementary, high school age, adolescence,
adult on English.
- Teach them how to read and understand the Basic English and the different
grammars in English.
• FRONTDESK/OFFICESTAFF, WIPRO BPO PHILIPPINES LTD, INC., CEBU
BUSINESS PARK AYALA CEBU CITY, (OCTOBER 6, 2008 – MARCH 20, 2009)
Main Responsibilities and Daily Task as a Front desk and Office staff under HR
Department:
- Meet & Greet - Guest, Superiors, Managers, Owners, and Colleagues.
- Answer Inbound and Outside Calls
- Receive and Send Mails and Packages
Do Multitask and Errands from the Company Director, Head/Branch Manager and
-
Department Managers, HRD Manager, and HRD Staff as well.
- Accept Applicants Curriculum Vitae, Requirements, Update their Data in the
Computer and 201 Filing.
- Cater to Customers and Applicants queries and concerns.
- Assist the HRD during Orientation of the new Agents and preparing their kits.
- Catering to the Agents queries and concerns with their status and possible other
complains, concern.
- Remember the Important things and details that the Head and Managers tells me to
mark or note at for me to remind and update them.
QUALIFICATIONS:
• DEFINITELY APPROACHABLE, RELIABLE, & CUSTOMER ORIENTED.
• ABILITY TO WORK W/ LESS SUPERVISION.
• RESPONSIBLE
• FLEXIBLE IN ANY WAY
• ABILITY TO WORK W/ TIME PRESSURE
• ABILITY TO MEET DEADLINE TASKS ON OR BEFORE TIME.
• THOUGHFUL
• HARDWORKING
_
REFERENCES:
MR. VINCE ARANETA MS. PINKY MEMBRILLOS
C & L SEAVIEW RESTOBAR HOTEL FILINVEST LAND INC.
FRONT OFFICE & BOOKING SUPERVISOR REGISTRATION STAFF
0909 -9567632 090********
MR. EARL DAVE ROCHA MR. CESAR ANIñON
UNIVERSITY OF CEBU – MAIN CAMPUS THE HOTEL ELIZABETH – CEBU BRANCH
HRM DEPARTMENT – SECRETARY HOUSEKEEPING DEPARTMENT –OIC
0925 – 777****-**** - 5151671
MS. MILDRED A. GUMILAO MR. JOSEPH EMERSON JOHL S. SOBONG, MMBM
MJ HOTEL & SUITES SAO – DIRECTOR /UC PESO MANAGER
ASSISTANT CHEF UC – MAIN CAMPUS
0906 – 811****-*** – 7777 Connect to SAO Office
MR. ERNESTO D. LABRA JR. MR. KEVIN LAO MIñOZA
UNIVERSITY OF SAN CARLOS - MAIN UC – MAIN CAMPUS
DHM - FACULTY HRM DEPARTMENT –
FACULTY
0917 – 677****-*** – 7777 LOC. 128
MRS. AMELITA LONDERA BRIAN
C-LAN INSTITUTE OF TECHNOLOGY INC.
HRS NC – II - INSTRUCTRESS
0919 – 2372211 OR 0946 – 7143077
Contact this candidate