Front Desk

OBJECTIVE

Secure a challenging career where my education, self-motivation, and

acquired skills will make positive contributions, mutual growth and overall

productivity.

SUMMARY OF QUALIFICATIONS

Goal-oriented, self-starter with a 'can do' attitude, good communication

skills. Additional qualifications include: problem solver, well organized,

confident and committed to highest level of customer service and functioned

in a fast paced environment.

SKILLS

Bilingual: English/Spanish

Dentech

Microsoft Office; Word, Excel, Power point; 45wpm

Internet research, Microsoft 2007, Abacus

EDUCATION

GED 2006

PROFESSIONAL EXPERIENCE

Law Office of Eric Cedillo - Dallas, TX

08/2013-09/2014

Legal Assistant/Paralegal

. Assist attorney on a daily basis

. Request medical/billing records

. Schedule appointments to answer discovery

. Propound discovery of defendants

. Request affidavits for trial

. Prepare rule 11 agreements for discovery or deadlines

. Provide case updates to clients

. Answered multiple phone calls

Jefferson Dental Clinic- Richardson, TX

07/2011-05/2013

Front Desk

. Admit and Dismiss patients

. Handled a variety of customer service issues; Complaint handling

. Answered multiple phone calls

. Schedule appointments

. Verify dental insurance, Medicaid, and CHIP

. Processed payments via cash, check or credit cards

. Consult with patients over TX

. Recall

. Read X-rays

. TX Plan

LinQ Transport- Dallas, TX

09/2009-07/2010

Dispatcher

. Provided drivers with pick up information and directions.

. Tracked loads

. Made check calls daily

. Answered a high volume of phone calls.

. Sales /Customer service always met customer's expectations

Law Office of Manuel E. Solis- Dallas, TX

05/2007-08/2009

Receptionist/ File Clerk

. Answered multiple phone calls.

. Handled a variety of customer service issues; Complaint handling

. Scheduled a high volume of appointments

. Took multiple payments from clients

. Daily receptionist reports

. Faxed, received & filed documents

H&R Block- Dallas, TX

01/2007-04/2007

Client Care Specialist

. Customer service; always met customer's expectations.

. Scheduled a high volume of appointments

. Handled paperwork by faxing and receiving correspondence

. Answered a high volume of phone calls.

MELROSE- Dallas, TX

10/2005-12/2006

Cashier/ Management

. Customer service; Interacted with customer to assist with purchases

. Open/ Closed store

. Supervised sales employees

. Handled finances & Processed payments via cash, check or credit cards

. Showroom/ Retail floor plan & Inventory

REFERENCES: Available upon request

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