Customer Service Medical
Resume:
Folicsade Freeman
**** *. **** **. *******, CA **621
*******.*******@*****.***
Objective:
Presently seeking a challenging position where I can utilize my acquired skills, experience & training.
Education:
Certified Medical Assistant (CMA 2013-Present
CPR/BLS Certified 2005-present
Saint Elizabeth High school HS Diploma)
Ivy Tech state college (General Education May 2003-May 2004
Bryman College (Clinical Assistant) Oct-2005
Epic Certified 2007-Present
Skills:
Patient intake. Rooming, vitals etc. (height, weight, blood pressure, pulse oxygen, temperature). Record patient information into EPIC Hyperspace. Assist multiple clinicians with procedures and the care of patients. Prepare in office treatments upon request of the clinician (Ekgs, spirometry, urinalysis, pregnancy test, suture removal) .Prepare exam rooms for patients’ examinations. Dispose of contaminated supplies and sterilize medical instruments Assist clinicians with patient care. Pend laboratory tests for clinician approval. Prepare and administer medications and vaccines as directed by a clinician. Discharge patients. Instruct patients about medication and special diets (Tdap, Pneumococcal, HPV, Influenza, oral medications etc.).Inventory (order medical supplies and materials).Data entry. Perform customer service skills as requested by the healthcare center. Schedule appointments. Handle correspondence, Fill out insurance forms update and file patient medical records. Reliable team member. Assist new employee, and coworkers with daily operations of the clinic.
Experience:
Sutter East Bay Medical Foundation, Albany, CA 09/08-12/14
Certified Clinical Assistant/Administrative
• As a Clinical Assistant, I am responsible for the accurate & timely administration of medications & treatments.
• Take & record vital signs that include temperature, blood pressure, pulse, & respiration.
• Assist with procedures & apply dressings as ordered.
• Observe patients & report adverse reactions to medications or treatments & collect specimen samples from patients for lab testing.
• I also support all other staff while ensuring the highest quality of patient care is delivered at all times as well as also providing the necessary leadership to ensure that a strong sense of customer service & hospitality, as the overall goal, is maintained & executed.
• Project Leader-Coordinator
• Marketing and Advertising for new clinicians and services offered n the office.
• Patient Advocacy
• Sterile Processing of Instruments
• PCMH Team (Patient Care Medical Home)
Sutter East Bay Medical Foundation Albany, CA 09/07-08/2008
Call Center Receptionist/Scheduler
• Responsible for greeting patients on the telephone and completing the Scheduling/Messaging process. This position is responsible for triaging patients to the nursing staff depending on patient acuity; maintain statistics for the department and physicians in the department, creating new patient accounts, and completing department reports and bump lists. Some employees may also be asked to perform training of new employees as well as Physician Schedule Changes.
• Scheduled appointments and took messages for approximately 100-110 patients per day.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
California Ear Institute San Ramon, Ca 09/05-09/07
Unit Clerk /Receptionist
• I transcribe physician’s orders & other patient care/unit related information in a timely, accurate & concise manner.
• Report resident needs & concerns to a licensed nurse.
• As directed I obtain, record & report client vital signs.
• I am trained to observe patients & report adverse reactions to medication or treatment to medical personnel.
• I aide in protecting skin & mucous membranes. I aide in protecting clients from falls or other contact injuries. I use positioning and/or exercise to prevent injury or the complications of immobility.
• I remove/report environmental hazards in the client care area. I implement interventions appropriate to specific age groups & developmental status of clients.
• I encourage clients/family to safely participate in treatments as directed. I provide transport to & from nursing units.
• I maintain the call light within clients reach & use designated communication mechanism for residents with impaired hearing, speaking skills or language barriers.
• I feed clients who are not able to feed themselves. I transfer clients in accordance with facility policies & procedures.
• I assist with clients as directed by RN or other authorized person
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