Receptionist

Mona Peacock

*** *** ****** ****, *******, IL ***47 - Home: 815-***-**** - Cell: 815-***-****

*********@*******.***

CAREER OVERVIEW

Committed and motivated Administrative Assistant with exceptional customer service and decision

making skills. Strong work ethic, professional demeanor and great initiative.

Quality-focused billing professional successful at settling patient and insurance accounts. Self motivated

administrative professional with extensive experience overseeing dental office operations.

SKILL HILIGHTS

Problem resolution Patient charting

Self-starter Insurance eligibility verification

Deadline-orientated Patient care advocacy

Insurance processing Insurance processing

CORE ACCLOMPLISHMENTS

Research

Investigated and analyzed patient complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception with high-volume

environment.

Administration

Answered multiple phone lines, scheduled appointments, filed patient records and billed accordingly.

Customer Service

Handled patients effectively by identifying needs, quickly gaining trust, approaching complex situations

ad resolving problems to maximize efficiency.

EDUCATION

1980 High School Diploma

Iowa City High School Iowa City, IA

WORK EXPERIENCE

01/2010 - 08-2011 Receptionist

Dr. Eric Wostl DDS - Wheaton, IL

Contacted insurance providers to verify correct insurance information and get authorization for proper

billing codes. Updated patient accounts and information on a daily basis. Managed incoming and

outgoing calls for a busy dental office. Scheduled and confirmed appointments for patients. Calculated

coordination of benefits (COB). Communicated with patients via phone, e-mail and in person to obtain

payments on outstanding accounts. Handled and processed confidential patient information.

01/2001 - 09/2009 Receptionist

Dr. James Carney DDS - Lombard, IL

Greeted and prepared patients for dental examinations. Coordinated appointment schedules for the

dentist. Reviewed status of waiting room on a regular basis to ensure patients are being seen in a timely

fashion. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients’

charts and processed billing and payments. Managed invoices and transaction receipts. Accurately

collected and recorded patient medical and dental histories. Maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and

handled all incoming and outgoing correspondences.

01/1992 - 01/2000 Receptionist

American Family Insurance - Lombard, IL

Processed applications, payments, corrections, endorsements and cancellations. Promoted agency

products to customers in person, on the telephone and in writing. Prepared necessary paperwork to

process insurance sales and renewals. Presented and thoroughly explained insurance policy options to

clients based on their needs and goals. Called lapsed customers each week to inquire about continuing

needs. Researched coverage and premium options and provided clients with the best coverage available.

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