Customer Service Sales

LaPorchia Powell

Pharmacy Tech/ Cashier - Walmart

***** ******** ***** - *******, ** 77082

***************@*****.*** - 281-***-****

• Pharmacy Tech highly skilled at diagnostic and laboratory therapeutic procedures. Experience

training new staff on proper testing and equipment operation.

• Medical Laboratory Technician with 4 years calibrating and adjusting malfunctioning

equipment, as well as completing routine and emergency maintenance on laboratory

instruments.

• Reliable and highly accurate Pharmacy Tech focused on quality completion of all lab

procedures under tight deadlines. Works well under pressure.

• Motivated customer service specialist with over 5 years retail experience in a fast-paced,

team-based environment.

• Cashier driven to exceed sales goals and build long term relationships with customers.

Delivers positive experiences through high-quality customer care.

• Call Center Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette.

• Customer service professional seeking a management role. Skilled in training staff and

establishing rapport with clients. Self-motivated with exceptional communication and computer

capabilities. Friendly Sales Associate adept at working in diverse retail and customer service

environments.

WORK EXPERIENCE

Pharmacy Tech/ Cashier

Park place - Petal, MS - May 2014 to November 2014

Set up and explained new membership contracts.

• Effectively prioritized tasks and organized workflow to increase efficiency.

• Closely monitored department performance metrics.

• Helped achieve pharmacy business objectives by increasing sales and gross margins by 85

percent.

• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before

dispensing medications.

• Provided specialized services to help patients manage conditions such as diabetes, asthma,

smoking cessation and high blood pressure.

• Hand counted control medications, measured liquids and reconstituted antibiotics.

• Verified and labeled prescriptions with the 8 point check.

• Received and accurately processed written prescriptions from customers using RxEVO

computer system.

• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient

care.

• Correctly completed pharmacy paperwork, including daily and weekly reports.

• Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant

paperwork.

• Efficiently operated cash register and handled cash, checks, and charge transactions.

• Receptively answered customer questions and helped locate desired items in the pharmacy.

• Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary

conditions.

• Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.

• Completed new and updated patient profiles, including lists of patient medications.

• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply

levels.

• Managed supply procurement and management processes.

• Performed technical processes required to dispense medications to patients.

• Regularly stocked shelves, rotated stock and checked for expired medications.

• Conducted routine inspections of medication storage locations.

• Troubleshot mechanical issues with Pyxis machines and other equipment.

• Properly cleaned and maintained department equipment such as IV hoods.

• Properly cleaned and maintained department equipment such as IV hoods.

• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

• Monitored the medication dispensing machines within the hospital to ensure supplies were

readily available to clinical staff.

• Managed drug and supply inventories.

• Properly filled and dispensed an average of 200 prescriptions per day.

• Effectively resolved insurance rejections and other billing issues.

•

Pharmacy tech and cashier

Walmart - Petal, MS - May 2010 to June 2014

Cahier

• Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing

new product information.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Politely assisted customers in person and via telephone.

• Communicated with vendors regarding back order availability, future inventory and special

orders.

• Successfully acquired an average of 50 new customers per month, generating a 45 % growth in revenue.

• Provided an elevated customer experience to generate a loyal clientèle.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Restocked inventory ever month and reviewed cash operation data to verify proper

replenishment.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Scored in top 10% of employees in successful resolution of issues

• Served as the main liaison between customers, management and sales team.

• Provided ongoing guest service, including giving fashion advice.

• Maintained cleanliness and presentation of stock room and production floor.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Directed calls to appropriate individuals and departments.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Helped drive sales goals and achieve monthly quotas.

• Created and maintained an organized database to develop promotional sales.

• Asked open-ended questions to assess customer needs.

• Learned, referenced and applied product knowledge information.

• Set up and explained new membership contracts.

Recommended alternative items if product was out of stock.

EDUCATION

Associate of Arts in Education

Copiah Lincoln Community College - Wesson, MS

2007 to 2009

High School Diploma

Brookhaven High School - Brookhaven, MS

May 2007

SKILLS

Inventory, did a lot of research, also just did whatever the company needs to excel.

ADDITIONAL INFORMATION

Skills

• Data and statistical analysis

• Optical Coherence Tomography Imaging System

• HIPPA compliance

• Trained in HIPPA compliance

• Sharp critical thinker

• Manual dexterity

• Lab testing and reporting

• Lab equipment maintenance

• Trusted key holder

• Creative problem solver

• Exceptional communication skills

• MS Windows proficient

• Quick learner

• Strong client relations

• Floor set design expertise

• Training development aptitude

• Proficient in cash management

• Local/state health laws knowledge

• Shipping and receiving professional

• Cash flow management

• International sales support

• Strategic sales knowledge

• Credit card processing

• Multi-line phone talent

• Mediation capability

• MS Office expert

• Customer-oriented

• Effective time management

• Fixed asset reporting familiarity

• Invoice and payment transactions

• Cost accounting

• Billing and collections expert

• Accounts payable specialist

• Accounting procedures consultant

Contact this candidate