Manager Quality

HIEN Q. NGUYEN

**** ***** **** *** ** Greenville, NC 27834 Email: *********@*****.*** Cell: 716-***-****

ENGINEERING MANAGEMENT

Professional Management in Strategic Planning; P&L Management; Product/Test Engineering;

Quality, Yield and Productivity Improvement; Production Supports in Maintenance Equipment

and Process Development. Strong Leadership in Global environment.

AREA OF EXPERTISE

* Project Management( 500K to 10M ): Cost, Quality, Schedule and Profit.

* Quality and Production Efficiency Improvement.

* Introducing new products to markets.

* Improve Efficiency Operation Continuous Improvement:

* KanBan, Kaizen, 5S, Six Sigma, Lean Manufacturing.

* DOE. QS9000. ISO9001. ISO14001. FEMA, FDA.

* Quick change over. Value Stream Mapping (VSM) Standard work. Statistical Process Control (SPC), 5S.

* Total Productive Maintenance (TPM). Cost Account Management. Total Quality Management (TQM).

* Earned Value Metrics. Technical, Cost, Risk and Opportunity Management.

* Material Resources Planning (MRP), Proof of Concept (POC), Decision Support Systems (DSS).

* Collaborative team-player. Interface with clients’ RMA. Experiences in Foundry business.

* Recruiting, training, coaching, mentoring and managing professional teams by strong leadership.

* Provide guidance on the recruitment and developed new producers to organization.

* Delegate and empower team members. Remove obstacles, provide supports.

* Develop training programs in technical know-how skills, problem solving skills and communication skills for employees. Set goals and monitoring progress quarterly.

* High volume semiconductor testing and product supports in Logic, Memories, Mix-Signals and Sensors products.

* Yield and Product Quality improvement. Test time reduction (TTR). Provide Engineering Change Notices (ECN).

* Failure analysis on Product Complaint Report (PCR). Corrective Actions/Preventive Actions (CAPA).

* Applying Design for Manufacturing (DFM) concepts.

* Plant start up. Define Resources for New Products/Projects in manpower and overall cost.

* Cycle time reduction. Logistics planning. Turn around organization performances. Results-oriented.

* Ensures the effective use of materials, equipment, and personnel in producing quality products at minimum costs.

* Evaluate existing factory processes and identify opportunities for savings and improvement through the use of automation technology and better methodologies.

* Providing supports to the marketing department.

* Contractor and Suppliers selections. Contract negotiations.

* Understand of culture differences in doing business with international customers and partners in Asia and Europe.

* Efficient at channeling multiple resources to get things done. Strong teaming skills and experience to bring together diverse views. Exemplary skills in creative problem solving and diplomacy by applying flexibility and perseverance.

* Focus on Continuous Improvements in: Process, Equipment and People’s skills to minimize wastes in money and time.

* US citizen and willing to relocate. Obtained Secret Clearance 1983-1987. Willing to travel.

SELECTED ACHIEVEMENTS

* Sony: Negotiated with vendors, contractors for equipment cost and test time reduction which saved 35% capital investment or $15M during the start up and ramp up production test in 5 years. Saved $15M capital investments. Maintained good relationship and received equipment from foundries customers, saved the purchase of 10 testers or $10M.

* Sony: Led transferring volume testing for 3 foundry customers in USA and Europe. Increased revenue by 30%. Completed project of Reducing Test Hardware cost, saved 50% cost or $14.8M per year.

* Sony: Developed wafer test capabilities and managed collaborative relationships with design and product engineering organizations, assembly, and external customers, resulting in rapid new product introduction into production and high profitability which generated more than $100M profit. Received President’s award.

* Sony: Introduced sample wafer probing methodologies, save wafer probe cost more than 10M per year.

* Allegro: Successfully transferred 100+ products to multiple sites parallel testing, increase throughput 350%.

* Greatbatch: Completed project of develop next generation tester on schedule and budget, improved efficiency and throughput by 300%.

HIEN Q. NGUYEN Email: *********@*****.*** Cell: 716-***-****

* Sony: Improved equipment up time from 80% to >98% by providing training programs and upgraded technicians to Linekeepers and operators to Manufacturing Technologists in order to improve their knowledge and skills.

* Qimonda: Developed and implemented: automated visual inspections, planned devices/testers dedications, test boards quality improvement, eliminated re-probe, introduced KanBan scheduling and operators training, resulted in reducing >90% of operational errors. Successfully built up Known Good Die (KGD) wafer probing dept. Saved Test Cost $5M / year.

* Greatbatch: Managed Projects to modernize test systems. Projects involve all design teams in Mechanical, Electrical and Software. Concurrently managed and executed projects of moderate to high level complexity from inception to project completion. Insuring safety, regulatory compliance, operational and quality requirements for business needs.

PROFESSIONAL EXPERIENCE

Contractor Consultant Self-Employed Greenville, NC 10/2012-present

* Marketing and sales of semiconductor equipment.

* Drives the development and execution strategies for growth and profitability.

* Create and track project & program plans, and track implementation success and return.

* Set standard for Quality Assurance, development direction and customers supports.

Engineering Manager Keihin North America Tarboro, NC 6/2011-10/2012

* Manage a team of Test Engineers to develop Testing solution in software and hardware for new Engine Control Units ( ECU) in Honda vehicles and to support functional test in mass production for 300 ECU model types on 93 ATE systems. Successfully reduced test Cycle Time by 20% for 30 models. Performed 15 Test Quality improvements.

Engineering Manager Allegro Microsystems Manchester, NH 6/2008-3/2011

* Started Manufacturing Product Eng. department to serve as central engineering technical resources with Design, Planning, Yield Improvement, Quality, Marketing, Production Assembly and Final Test. Responsible for Manufacturing Test transferring from one factory to another. Serve as main technical resource to support Production Probe and Final Test in high volume in USA and Philippine. Responsible for 11 Product Engineers and more than 400 Sensor products for automobile industry.

* Successfully transferred 100+ products to multiple sites parallel testing, increase throughput 350%. Successfully implemented Test Time Reduction for 100+ products, saving test cost 20%. Successfully transferred 100+ products from R&D to manufacturing mass production and test. Successfully improved yields for 35 products.

* Perform failures & characteristics analysis for good quality. Perform Application/Quality failure analysis .Provided solutions to improve products quality. Approve all specifications for design and test. Support Production planning, Manufacturing Probe and Final Test to make on time deliveries. Improve Test Process to improve efficiency and quality, using Six Sigma methodologies and tools. Increased on time deliveries by 20%..

Engineering Manager QIMONDA Richmond, VA 4/2006-6/2008

* Managed Engineering Department to support high volume wafer probe, 4000 of 8 and 12 inch wafers of 15 DRAM products per day of 24/7 operation. Managed 12 Test Engineers and 16 technicians. Responsible for Test Program development, Test Time Reduction; Yield Improvement; Process Optimization; Upgrade equipment; Bought and installed new equipment, Equipment up time improvement; Business Strategy planning; Develop SPECs and trained operators.

Engineering Manager GREATBATCH Clarence, NY 1/2004-4/2006

* Managed Test Engineers, Design Engineers, Software Engineers. Prepared large-scale project estimates for design, equipment, installation, labor, materials, and other related costs. Prepared bid packages, project forecasts, schedules and tracks costs ($500K to $10M projects).

Engineering Manager SONY San Antonio, TX 5/1990-12/2003

* Started up new Wafer and Final Test operation, created clean room, set up new operation procedures, negotiated, purchased and installed 138 new equipment, staffing, training. Managed 24/7 Test Operation for SRAM and Mix-Signal Products.

* Implemented test time reduction from development to production test and utilized technical resources from customers through negotiation and provided project management, which reduced transfer time by 50%. Net result in saving $400K/yr.

* Led test operation Kaizen continuous improvements and Kanban pull system to improve efficiency from probing 10000 wafers per day to 14000 wafers per day. Improved equipment up time from 80% to >98% by providing training programs.

EDUCATION, TRAINING AND PATENT

BACHELOR OF SCIENCE ELECTRICAL ENGINEERING (BSEE), University of New Mexico, Albuquerque, New Mexico.

SPECIALIZED TRAINING/PROFESSIONAL DEVELOPMENT

Statistical Process Control, Technology Trends, Total Quality Management, Project Management. Problem Solving and Decision Making. Sony Management Courses. Green Belt Six Sigma. ISO9001. QS9000. IS014001. FDA. ATE testing. MIL Standards.

PATENT Method & Apparatus for Cleaning Electrical Probes . New concepts for improving e-book and improving e-commerce.

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