Customer Service Human Resources

***A Duterrow rd se Phone 360-***-****

Olympia, WA 98501 E-mail

**********@*******.***

Abraham Podbilski

Objective Seeking a position where my extensive Experience will be further developed and be

utilized.

Work experience [ 2012-Current ] Xerox Olympia, WA

Admin Assistant

• Maintains workflow by studying methods; implementing cost reductions;

and developing reporting procedures.

• Creates and revises systems and procedures by analyzing operating

practices, recordkeeping systems, forms control, office layout, and

budgetary and personnel requirements; implementing changes.

• Fixing administrative problems by coordinating preparation of reports,

analyzing data, and identifying solutions

• Maintains supplies inventory by checking stock to determine inventory

level; anticipating needed supplies; placing and expediting orders for

supplies; verifying receipt of supplies

• Perform Administrative Duties for executive management

• Process Payroll and resolve any Concerns with Pay

Xerox Corporate Trainer

• Conducts training classes, which include content about the job, the

Company, and different client programs

• Facilitates new hire training using the provided curriculum to call center

staff

• Facilitates continuing education classes to existing call center staff for new

products, services, customer service skills and market launches.

• Communicates with various departments within the organization, including

resource planning, human resources, quality and the help desk

• Assists Operations with understanding agent opportunities and updating

training programs to meet those needs

• I would Travel to varies Cities and open and Train new Sites

Inbound sales/customer service

• Assist customers with wireless needs from getting new service, new phones

or issues with phones

• Assist customers with billing questions

• Position positive solution to concerns customer may be having with services

• Up sell and suggestive sell any products that would benefits the company as

well as the customer

[ 2008-2011 ] Safeway Lacey, WA

Cashier

• Ring up and assist customers with their orders

• Money orders, video rentals, western unions, lotto tickets etc..

• Inventory and organize store/aisle schematics.

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[ 2006-2008 ] Yunon Wok Phoenix, AZ

Waiter

• Wait on tables, while taking orders to kitchen

• Prep cooking and assisting with cooking order for delivery when restaurant

was slow

• Side work, as in to fill soy sauces and other condiment while prepping for

the next rush and for the following day.

[ 2006-2007 ] Fry’s Electronics Phoenix, AZ

Home audio sales

• Assist customers in selecting the right home audio system for them, along

with and television or accessories needed in their purchase

• Maintain aisle assigned to me along with following company schematics for

each aisle in my section.

• Do home installs when customer would request them

• Educated other electronic departments on product knowledge and upcoming

items during weekly store meetings

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[ 2004-2006 ] Cox communications Phoenix, AZ

Technical support / Field tech

• Help customers over the phone with any phone, cable or internet problems

they may be having.

• Was promoted to field tech after a year

• I installed cable, internet and phone, along with troubleshooting

• Install cable, phone, internet for customers at home

• Trouble shoot technical problems at customers home when needed

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Education [

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[ 2000-2004 ] Apollo High School Glendale, AZ

Diploma

• Was active in media arts, edit videos and make video announcements for

school

• Track and field, soccer, went all state in track with the 2 mile run

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