Customer Service Home Health

Joan Castillo

**** ** *** ****** #*** Miami, Florida 33169 Ph: (C) 786-***-**** ***********@*****.***

Key Skills

Clear and Effective Communication

Up-Selling and Sales Support

Detail Focused

Self-Starter

Customer Care & Retention

Efficiency Improvements

Team Leadership

Training & Development

Cash & Account Management

Troubleshooting & Problem Solving

Computer Skills

Microsoft- Excel, Word, Power Point, Publisher

Education

Nursing Unlimited School

(Miami, FL.)

Certifications:

Certified Nursing Assistant

2/2007-3/2007

Home Health Aide

5/2004-6/2004

COMMITMENT-CUSTOMER SERVICE-HONESTY

Profile

Career Summary: Dedicated administrative and health care professional accomplished in customer care, problem solving, executing and managing multifaceted situations. Skilled project communicator with an aptitude for cost efficient solutions.

Professional Strengths

• Adept at selling to customer needs; prospecting, negotiating and closing sales to achieve sales and corporate goals.

• Demonstrated administrative ability to organize and execute with efficiency to reduce errors and improve productivity.

• Highly focused and results-oriented in supporting multiple tasks throughout a deadline-driven process.

• Proven track record of utilizing professional judgment in identifying priorities and resolving issues quickly.

• Proficient at understanding procedural limitations and developing other strategies of possibilities.

Professional Experience

Harvard Company (Commercial Office Cleaning) (New York, NY) 7/2013 -7/2014

Janitorial Maintenance

Maintained superior cleaning standards, handled customer special requests, and identified potential safety and maintenance issues. Responsibilities include removing debris, dusting furniture, vacuuming floors, emptying trash, and replenishing supplies.

Comfort Keeper (Home Health Care) (Secaucus, NJ) 2/2012 – 7/2013

Personal Care Giver

Supervise safety and assist with daily living skills, personal hygiene, housekeeping and other related support services to maintain client good health. Monitor and observe care plan and effectively communicate concerns and issues to family and or provider agency.

Cornerstone Management Group (Miami, FL.) 7/2004 – 4/2011

Leasing Consulting Manager

Executed administrative and management strategies, provided support to current and prospective tenants, managed emergencies, fulfilled maintenance request, completed applications and other reporting documents, addressed and resolved tenant complaints, determined and processed regulatory requirements with all internal and external vendors.

Selected Contributions:

• Accomplished financial objectives by collecting rents and fees, scheduling expenditures, and initiating corrective action to resolve potential financial issues.

• Identified and enforced occupancy policies by dealing with violators in a professional, courteous, and corrective manner.

• Inspected vacant units with established protocol and practice to reduce and eliminate rental delays.

HMS Host Corporation (Food Court) (Elizabeth, NJ) 2/2002 – 2/2003

Food Service Supervisor

Greet and promptly serve customers; shift count cash drawers and process cash and credit payments; resolve customer complaints; develop, train, and assign staff duties; adhere to food service preparation and sanitation regulations.

Immediate Availability References Supplied Upon Request

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