Manager Customer Service
Resume:
Gert J. Louis
Greenacres, FL 33413
**************@*****.***
CAREER PROFILE
• Responsible, hardworking and dedicated with great interpersonal and communication skills
• Able to effectively develop and execute operations to boost productivity and efficiency
• Skilled at management, well-versed in coaching, mentoring and training personnel
• Ambitious, result focused, detail oriented, team player and fast learner
EDUCATION
South University Royal Palm Beach, FL
MBA – Healthcare Administration 2013 – 2015
Everest University Orange Park, FL
BS - Business Administration 2011
North Florida Institute Orange Park, FL
AS - Business Administration 2007
SKILLS: Bilingual Creole, MS Word, PowerPoint, Excel and Outlook
PROFESSIONAL EXPERIENCE
Sunbelt Credit Greenacres, FL
Manager 05/ 2011 – 04/2014
• Underwrote and approved personal loans
• Coached, trained and mentored staff on protocol
• Ensured staff productivity, compliance with key lending regulations and profitability
• Performed daily and monthly closing procedures to ensure accuracy and completeness
• Developed and maintained customer relations through solicitation, loan application and renewals
• Audited customer files as required by policy to ensure compliance and recommend corrective actions
• Reviewed customer accounts to ensure current status and execute collection efforts as necessary to
minimize delinquency
Check n Go Jacksonville, FL
Center Manager 10/2009 – 12/2010
• Employee relations, leadership, coaching, account maintenance and sales
• Prepared efficient debt repayment schedule, design and execute call quality programs
• Analyzed results for collection process and recommend strategies to reduce collection loss
• Performed audit activities, prepared corrective plans for collection procedure, supervised processes
and ensured compliance to all deadlines
• Reviewed daily, weekly, and monthly operating results to identify areas of opportunity for increase
profits and decrease expenses
• Designed and prepared training programs for collection personnel and assisted production staff with
analyzing audit results
Advance America Jacksonville, FL
Center Manager 10/2007 – 02/2009
• Adhered and trained staff on all company policy and procedure
• Collection, customer service, account maintenance, sales and auditing
• Employee relations, leadership, training, product knowledge, marketing
• Daily, weekly, and monthly reviewing of operating results to identify areas to increase profits,
• decrease expenses and overall budget control
Sea Crest Nursing Home Green Cove Springs, FL
Center Accounting / Scheduling Manager 12/2002 – 09/2007
• Recruitment of staff, conducted orientations and training
• Maintaining a safe, secure, and legal work environment
• Reviewed documents, such as staff schedules, work orders, or staffing tables to determine
personnel requirements and priorities
• Conferred personnel, vendors, or customers to coordinate staff activities and to resolve patient
complaints
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