Customer Service Administrative Assistant

DEBRA SISUN

** ********* ****

Jericho, New York 11753

Tel: 516-***-****

Experience:

Ralph’s Italian Ices- Syosset and Dix Hills, New York

Manager/Owner

March 1999-Present

• Lead total store Management Team in daily operations of the facility.

• Manage scheduling, labor, inventory control, staffing and development.

• Delegate tasks, implement policy and procedures and provide superior customer service.

• Ordering supplies and products

• Created Employee Handbook

• Handle all merchandising, Inventory Control, Cash Flow

• Oversee store opening and closing procedures

• Hire, train and coordinate a staff of 40.

• Inspire sales staff to develop and implement special promotions and events

• Tally daily receipts and make bank deposits

National Hockey League Enterprises-New York, New York

January 1991-November 1998

Senior Assistant to President

March 1996-November 1998

• Interface with all NHLE Division on various licensee programs (Marketing,

Broadcasting, Public Relations, Legal, Finance, and Fan Development)

• Liaison between all department heads

• Research opportunities that result in the addition of new licensees and wider distribution

of NHL product

• Coordinate flow of information on uniform/logo changes to NHLE staff and our licensees

• Responsible in assisting for Trade Shows, All-Star Weekend, Logo/Uniform Policies and

Catalog Development

• Assist in the planning and preparation of materials for all presentations and meetings

• Travel and hotel arrangements for the entire department

• Responsible for hospitality set-up and supervision staff on logistical aspects of All-Star

Weekend

• Responsible for all correspondence, phones, filing and other administrative tasks

• Handle all confidential matters on contract negotiations with our licensees

Executive Assistant – Vice President of Licensing

February 1994-March 1996

• Research opportunities that resulted in the addition of new licensees and wider

distribution of NHL Product

• Coordinate and assist all licensee meetings for line reviews and presentations

• Direct client relations with retailer and licensees

• Managed Trade show participation; including set up and breakdown of booth, managed

retail sales meetings and organized special show events

Administrative Assistant – Vice President, Television and Team Services

January 1992-February 1994

• Coordinate all Broadcast meetings, including all hotel and travel arrangements, guest

speakers, meeting room set ups

• Liaison with department heads in obtaining all necessary materials for all meetings

• Travel arrangements for the departments, phones and administrative tasks

• Produced and Distributed weekly satellite coordinates memo for use by NHL General

Managers

• Worked with NHLE Legal department for issuance of all Broadcast contract renewals

Markson Management Services – Lake Success, New York

July 1986-December 1991

Seminar Coordinator

August 1989-December 1991

• Plan and Execute “Masters” Seminar events

• Execute contract negotiations with hotels for ballrooms, sleeping rooms, food and

beverage services and audio visual requirements

• Develop seminar programs and scheduled potential speakers

• Track Inventory

• Arranged Guest Speaker programs

Executive Secretary to President

July 1987-July 1989

• Liaison between all staff members

• Obtain all program printed materials for production and distribution

• Hotel and travel arrangement for entire company for our seminars

• All correspondence for the President, including all of his presentations

• Coordinated all staff meetings

Skills: Microsoft Word, Typing 75 wpm, Knowledge of Excel and PowerPoint

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