Selena Howard

*** ****** **. ********** ** ***** Tel: 732-***-****

OBJECTIVE

Customer Service

Business Profile

• Over 20 years of professional business experience.

• Excellent communicator and facilitator of information.

• Recognize and understand all aspects of business and how they interrelate.

• Listen to and fully understand most aspects of any dilemma.

• Swiftly resolve client issues and exceed client expectations.

CAREER EXPERIENCE

ELIGIBILITY ANALYST

RENEWJERSEY STRONGER PROJECT, FREEHOLD, NJ - 2013 TO CURRENT

ANSWER AND ADDRESS CUSTOMER INQUIRIES RELATED TO APPLYING FOR THE NJ

SSHIP PROGRAM.

ASSIST CUSTOMERS TO THE FULLEST EXTENT POSSIBLE IN ADDRESSING VERIFICATION ISSUES.

DISASTER RECOVERY GRANT AND LOAN ASSISTANCE ELIGIBILITY RELATED TO

HURRICANE SANDY.

COORDINATE WITH APPLICANTS AND A VARIETY OF THIRD PARTY VENDORS TO OBTAIN

ELIGIBILITY CLARIFICATION ON APPLICATIONS IN PROCESS BY PHONE AND EMAIL AND

IN-PERSON MEETINGS, AS NEEDED.

TRACK TIMEFRAMES TO ENSURE TEAM DEADLINES ARE MET RELATED TO THE PROCESSING

OF APPLICANT ELIGIBILITY.

ENTER INFORMATION ON A DAILY BASIS INTO THE PROGRAM SOFTWARE SYSTEM WITH UPDATES

ON RECENTLY COMPLETED ELIGIBILITY DETERMINATION PROCESS STEPS AND CONTACTS WITH

APPLICANTS AND THIRD PARTIES.

Owner/ Business Operations Manager - 2005 to 2010

Red Carpet Salon: Union, NJ

• Responsible for the direction and coordination of business daily operation.

• Manage financial records, accounts payables and receivables.

• Manage and train staff in processes, customer service and customer retention

techniques.

• Develop new lines of business.

• Design and implement improved processes and operational policies; plus enforce

company policies.

• Interview, hire, and recruit staff; manage and negotiate with vendors.

• Manage and motivate staff of 10-15 people.

• Maintain inventory, purchase supplies.

• Attend and participate in industry tradeshows.

• Ensure maximum customer service and satisfaction to clients by developing new and

improved techniques and by offering new products and services.

Customer Service Representative ll 2000 to 2005

L’Oreal USA: Westfield, NJ

• Trained stylists on complete L’Oreal product line.

• Implemented and reviewed product performance.

• Assisted with problem solving when a technical service did not produce favorable results.

• Entered Consumer data for each call via L’Oreal computer system.

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• Provided consumers with general information such as where to buy L’Oreal hair

products and locate a salon in their area.

• Traveled onsite to salon to provide technical assistance.

Customer Service / Billing Specialist - 1995 to 2000

Hamamatsu Corporation: Bridgewater NJ

• Effectively communicated with clients via telephone placing orders and providing pricing

information on parts and services.

• Scheduled and confirmed appointments for sales representatives.

• Entered orders for sales representatives via Hamamatsu computer system.

• Issued credits and debits for customer’s sales orders.

• Created and maintained database related to clients profile.

• Assisted warehouse with accuracy of orders and JIT (Just in Time) shipments.

EDUCATION

• Intro to Business (Course) Union County Community College, 2003

• Color Correction Certificate, L’Oreal Institute, NYC, 2000

• Fundamentals of Hair Color Certificate, L’Oreal Institute, NYC, 2003

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