Customer Service Administrative Assistant

Tammi Dorsett

* ********* ***** ***. *, Rome, GA 30165

770-***-**** ************@*****.***

Professional Summary

To obtain a responsible and challenging position that allows for upward mobility and contributes to the overall well-being of

company.

Experience

Accounting Products, Lead Support Representative

Programs include business and specialty modules, Fixed Assets, Client Write-Up, Trial Balance, Scan and Field, and

PayCycle.

Answering inbound phone calls, faxes, and e-mails

Responsible for ensuring high level of customer satisfaction and meeting their expectations in a timely manner.

Handled incoming calls responding to questions about the software, specific returns, e-filing processes. Answered

inquiries directly from customers, from Orientation, from Sales, and from other Customer Service representatives.

United States Postal Service, Cartersville, GA July 2007- January 2010

Rural Carrier Associate

Pulled, sorted and delivered US Mail including certified letters, registered letters, express mail, C.O.D.’s and

parcels.

Company Name Stith Equipment Company December 2003-June 2007

Accounts Receivable Analyst

Processed daily checks, deposits and balanced transactions for corporate office and seven branches.

Provided credit checks and set up accounts for new customers.

Operated switch board in absence of operator.

Company Name Coca-Cola USA May 2000 – January 2003

Senior Accounting Assistant

Performed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting

records. Data processing skills 12,000 keystrokes per hour. Compiled and sorted documents such as invoices and

checks substantiating business transactions. Provided direction, assistance and applied knowledge of accounting

systems to other departments, managers and subordinates in identifying and resolving problem issues. Trained and

supervised three contract employees. Coordinated work activities, determined procedures, prepared work

schedules and expedited work flow. Examined work for exactness, neatness and conformance to policies and

procedures. Issued oral and written instructions. Posted details business transaction Computed and recorded

changes, refunds, cost loss on damaged goods and freight charges. Applied principles of accounting to analyze

financial information and prepared financial reports. Typed vouchers, invoices, checks, account statements, reports

and other records using typewriter or computer. Learned all aspects of customer service, billing, accounts

receivable, accounts payable and balancing the general ledger. Reconciled bank statements and pulled wire

transfers from bank from wholesale accounts.

Implemented a new billing system, providing transmitted data, Electronic Data Interface (EDI) from 600 Bottlers,

thus eliminating heavy paper volume.

Actively utilized Microsoft word, Excel, DOS, Power Point, 10 key and AS400 system.

July 1981 – March 1999

[Phone number]•[E-mail address]

[Your Name]

Education

School Adairsville High School, Adairsville, Ga Dates of Attendance

Diploma

Graduated 1981

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