Health Care Manager
Resume:
Christopher A. Cook, CDP
Address: *** **** ***** *******, ** 23666 Email: *************@*****.***
Cell: 757-***-****
Objective / Summary:
Dynamic and Results-Oriented Management Professional seeking new and challenging administrative career opportunities
to provide quality service to the customer as well as exceed all organizational goals.
Education and Certifications:
Education
Stratford University Online: Bachelors of Science in Health Care Administration
Expected Graduation Date June 2016
Certifications
Certified Dementia Practitioner (CDP)
National Council of Certified Dementia Practitioner’s- Completed June 2014
CPR and First Aide Certified
American Heart Association- Completed June 2013
Certified in Development of UAI’s & ISP
Virginia Department of Social Services- Completed 2014
State Certified Alzheimer’s Activities Professional
Alzheimer’s Association- Completed 2014
Health Care Professional Experience:
Memory Care Director, Commonwealth Assisted Living at Hampton
April 11th, 2014-January 19, 2015
Responsible for all operations of a 56 bed Alzheimer’s and Dementia Care Neighborhood to include Overseeing
the day-to-day operations of the Memory Care Neighborhood, resident ADLs and care, staffing, Alzheimer’s and
Dementia specific training, Dining Services, Environmental Services, delivering of Alzheimer’s and Dementia
Specific Activity Programming.
Oversee and manage a care team composed of 27 individuals.
Performed daily unit audits and inspections to ensure the unit is within state requirements.
Completion and updating of UAIs, ISPs, and other assessments specific to the Memory Care Neighborhood.
Participate in Care Plan meetings, family meetings, and support group meetings.
Facilitated an Alzheimer’s and Dementia Support Group once a month for the community families and the outside
community.
Conduct the training and coaching of staff for the Memory Care Neighborhood to include new hire orientation,
monthly trainings and yearly required trainings.
Responsible for all resident admissions and discharges on the Memory Care Neighborhood.
Manager on Duty 24/7 for the entire building twice a month.
Interim Bridge to Rediscovery Director/Nurse Assistant, Morningside Assisted Living & Memory Care
May 24, 2013- April 11, 2014
Responsible for all operations of a 26 bed Alzheimer’s and Dementia Care Neighborhood to include Overseeing
the day-to-day operations of the Memory Care Neighborhood, resident ADLs and care, staffing, Alzheimer’s and
Dementia specific training, Dining Services, Environmental Services, delivering of Alzheimer’s and Dementia
Specific Activity Programming.
Development and implementation of a coordinated Interdisciplinary program that meets the needs of the residents
on the unit
Bridge to Rediscovery Employee Relations- Hiring, Disciplinary Action, Training, Yearly Job Performance
Evaluations for 20 Employees.
Conducted Family meetings for Level of care increases, resident status updates and to address any concerns the
family may have
Received no violations on my unit during the yearly DSS State Inspection
Drastically Reduced incidents and behaviors on the unit by implementing more programming
Performed Manager on Duty once a month; Responsible for the entire building
Registration Representative/ Patient Accounting Representative, Riverside Health System
April 9, 2012- December 31, 2012
Accurately registered patients in the registration system and compiled time of service payments from patients
Utilized a multi-phone line system to get information from nurses and other medical personal as well as outside
callers. Transferred calls when necessary.
Organized charts for one day surgeries
Correctly used electronic medical record system to retrieve doctor orders for patients
Upgraded patient registration accounts if status changes.
Achieved 99% accuracy rates or higher in the AHIQA system we used to register patients
Promptly posted both patient and insurance payments to the patients accounts
Accurately posted payments to the correct charge and date of service to allow physicians timely payment.
Reported any payments made on a collection status account to collection agency.
Utilized proper codes in the billing system to make sure the right insurance companies where documented as
paying.
Achieved production every month
Dietary Aide/ Cook, Morningside Assisted Living & Memory Care
July 2, 2008- March 2, 2011
Properly served the residents in the dining room
Effectively sanitized the whole dining room and kitchen after meals
Neatly set tables in the dining room
Washed all dishes/Bused tables
Made nutrition "snack" carts for the residents in between meals
Assisted Cook with anything that needed to be done and filled in as cook when needed
Achieved The Going Above and Beyond Award numerous times
Achieved Perfect Attendance award
References available promptly upon request
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