Customer Service Assistant

Janice Bragg

**** ****** *****, * ** Home: 219-***-****

Crown Point, IN 46307 Cell: 219-***-****

E-mail: *********@*****.***

Work History

University of Texas at Arlington, Arlington, Texas: Admissions, Records and

Registration: Office Assistant

• First point of contact for students, parents, staff and faculty

• Processed student transcript requests, grades, verification of enrollment,

reinstatement

• Assisted approximately 2000 students per month

• Verified credentials for international students

• Compiled reports using Excel

• Image Now and People Soft computer programs

• Worked directly with department management

• Supervised work study students

University of Texas at Arlington, Arlington, TX: School of Urban and Public Affairs:

Student Assistant

• Processed student academic files, updated student personal data for

Admissions to Graduate Program

• Upgraded filing system and coordinated archiving of files

• Proofread seminar reports for department

• Coordinated planning report information for the city of Kennedale, TX

• Coordinated meetings for professors

Brackenridge Hospital, Austin, TX: Wellness/Parent Education Program Secretary

• Processed pre-registration for Parent and Community Education classes;

approximately 30 participants per class, for between 8 to 12 classes per

month.

• Coordinated materials for classes, classroom set up, collected fees, and

mailed confirmations

• Prepared monthly calendar for department and hospital flyers.

• Supervised financial records, quarterly reports, statements, fees, deposits,

and monthly attendance for department.

United States Air Force, Bergstrom AFB, Austin, TX: Operations Specialist

• Processed flight records for evaluation, change of station, separation,

retirement, and new arrivals for all pilots new to base.

• Entered aircrew data into Air Force Management System

• Reported actual aircrew availability weekly

• Performed flight following, monitoring of aircraft and aircraft and aircrew

availability on a daily basis

• Performed flight scheduling at Command Center on a monthly basis

• Coordinated physiological training for pilots with three other bases

Education

Working towards degrees; studies temporarily on hold, anticipated

graduation date spring 2016

• Colorado Technical University On-line, 2011-2012; Bachelor of Science in

Business Administration; Business Management Concentration (101 hours

towards degree)

• University of Texas at Arlington, Arlington, TX; 2005-2010; Bachelor of

Arts; Interdisciplinary Studies, Program Title: Communication and

Business Management (136 hours towards degree)

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