Customer Service Management

Pavel Rupasov

Miklukho-Maklay **, block *, Moscow, 117342

Mob: +7-968-**-**-***

Email: ************@*****.***

International Business & Finance Graduate

Motivated - Focused - Adaptable

A highly dedicated individual that has strong organisational skills, proven reliability, and a capability for working in team

environments, additionally able to work to a high standard in autonomous roles. Recently, finished a Bachelor of

Business with a major in International Business and Finance, which has nurtured strong self management skills, the

ability to use initiative, excellent interpersonal and people management skills.

Seen as a highly capable and diligent individual with a broad range of skills, possessing an ability to follow company

framework to achieve desired outcomes through the use of analytical abilities, problem solving techniques and able to

build key relationships based on trust and integrity.

Seeking a challenging and stimulating role in a dynamic and professional organisation that will allow me to implement

my theoretical knowledge, continue my self-development and grow into an effective and competent individual who is

able to make a meaningful contribution.

Key Skills

Able to use Initiative Flexible & Quick Learner Attention to detail

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Positive Attitude Ability to Multi-Task Excellent Analytical Ability

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Problem Solving Workflow Management Trustworthy & Reliable

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Good Interpersonal Skills Excellent Presentation Numeracy & Quantitative Skills

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Key Competencies

Problem Solving

A strong desire and excellent ability to solve problems; enjoys following framework and procedures to meet

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end conclusions quickly and efficiently.

Service Excellence

Passionate towards ensuring business and client requirements are always met; able to listen, understand and

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react to requirements, translating them into operational specifications.

Interpersonal & Communication

Uses effective communication techniques to strengthen relationships. Relates well to a diverse range of

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people, able to promote teamwork and encourage compromises to ensure mutually satisfactory outcomes

are reached.

Teamwork

Able to work as part of a team or independently. Teamwork has been an important aspect of my previous

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roles; projects have involved working in teams where information is shared to meet or exceed the final

outcome objectives.

Flexible, Enthusiastic, & Willing

Able to adapt quickly to learn new skills within fast paced working environments. Opportunist. Will

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undoubtedly accept any chance or opportunity to learn new skills, bringing an energising and enthusiastic

attitude towards excelling in any role.

Pavel Rupasov

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Academic Qualifications

Bachelor of Business – International Business & Finance Major 2013

Auckland University of Technology

Foundation Programme 2009

Taylors College

Memberships

Member of Investment Club Auckland University of Technology 2012

Trading stocks on NYSE using simulator

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Employment History

Internship Feb 2013 – May 2013

Global Wealth Management Ltd

Securing an internship based in Shanghai for 3 months I worked closely with my supervisor to provide key

administration assistance for him. Additionally I received valuable exposure to daily business routines and meeting

schedules. Responsibilities included:

Administration work as required by my supervisor.

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Completing thorough research on each Mutual Fund’s terms, benefits and structure.

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Writing a report on my research findings including excel spread sheets to verify the data.

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Exploring opportunities to add value to the position of Intern.

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This experience provided a good foundation of knowledge of how the company operates, the financial products it

offers, and the many challenges faced in a competitive market. The report I completed on the various types of Mutual

Funds is now being used as a training resource for new team members.

Assistant Manager Oct 2011

Jet Bar & Lounge

Employed part time while studying in this high pressure role my responsibilities included:

Ensuring the tills had been correctly set up for the following shift.

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Delivery of excellent customer service to a wide variety of people.

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Adherence to strict Health and Safety and food handling policies.

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Making sure the Bar was always presented in a welcoming, clean and tidy manner.

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Monitoring stock levels, ensuring that orders were placed with suppliers as required.

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Being my first job, this position taught me to think about the bigger picture and how each persons actions can affect

the performance of a team.

Personal Statement

Seeking to progress my career by obtaining the best outcome for my employer and to achieve the best results

possible as a team. Colleagues and friends have described me as friendly, easy to get along with, approachable,

dependable, confident and always willing to take on more responsibility.

Striving for excellence in all that I do, and giving 100% to any challenge I undertake is part of my nature and I thrive

on going the extra mile to provide my employers outstanding results. When I am not working or studying I enjoy

traveling, new technology and take an active role in remaining up to date with financial and economic news and

trends.

References Available on Request.

Pavel Rupasov

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