Engineer Field Service

Ogbonna Lewis

**** ******** ** *** *******, CA **583

951-***-**** Home

951-***-**** Cell

************@*******.***

A dependable field services engineer with huge background in Computer

Support Services Customer Services and Computer Networking. I'm experienced

in all aspects of onsite and remote location field service, from needs

identification through solutions delivery. Adept at diagnosing systems and

effecting repairs quickly, strong planning, organizational, and

multitasking abilities to boost productivity and ensure projects are

completed on time under firm deadlines. Good team working skills, with the

ability to build positive relationships with customers, peers and

management.

Summary of Qualifications:

Knowledge of: The principles, methods, and techniques of IT Support;

Principles of organization and administration; Coordinating Project

Timeline and Accountability; Principles of documentation, recordkeeping,

storage, and retrieval; Emerging technologies and industry supported

applications; Network Administration; Application Programming, Planning,

organizing, and implementation of information system programs and projects;

Providing Technical assistance concerning the use of Hardware and Software;

SAP, SQL, Microsoft Windows operating systems, Workstation, Networks and

applications protocols; Installation of Motherboards and Swapping out Logic

Cards; Workstation Setup, Remote or In-Office; Supporting third party and

in-house software applications; Integrating multiple platforms Six years of

experience providing IT Field Service Support, Customer Services, and

Networking technical assistance to computer system and Medical Devices

Ability to: Manage sophisticated projects and ongoing operational support;

Analyze user needs; Persuade, influence, and negotiate desired outcomes;

Establish objectives, activities with timeframes and completing work

accordingly; Troubleshooting, Maintenances, Coordinating Projects, Customer

Services and resolve problems, for clients in Office, via onsite or remote

location; Install and configure network hardware and software; SAP, Install

Motherboards, Swapping out Logic Cards, Using SQL, Word Processing,

Operating Systems and Workstation; Update system documentation; Coordinate

system/component upgrades and repairs with vendors and users; Monitor the

work of vendors to ensure compliance of enterprise standards for products

and services; Provide user training regarding equipment and network

utilization; Gather and analyze data, reason logically, draw valid

conclusions and make appropriate recommendations; resolve technical

problems and innovate more efficient use of IT resources; communicate

effectively with people at all organizational levels; Good attention to

detail and proven analytical and problem-solving abilities; Exceptional

written/oral communication and interpersonal skills with strong

organization capabilities; Ability to effectively prioritize and execute

tasks in a high-pressure environment;

Education:

San Jacinto Community College 2010-2011

Computer Information System

Coastline Community College 2006-2008

Computer Information System

Coastline Community College 2001-2003

Business Administration General Ed

Employment History:

Roche Diagnostics Indianapolis, IN

Field Support Specialist

11/12 to Current

Provides pre-implementation system method validation and post-

implementation troubleshooting support to Professional Diabetes Care

customers on in-patient blood-glucose meters used in the professional

hospital setting. Customer Care specialists in troubleshooting Diabetes

Care Product Line through contact with accounts, and provides feedback to

in-house personnel regarding field concerns. Act as a knowledge resource to

internal product marketing and development teams. Ensure correct capture of

instrument warranty information through accurate data entry. At time may

ensure inventory accuracy. Efficiently complete all work orders and

associated documents. Perform duties with a positive, service-oriented

approach, ensuring customer satisfaction at the highest level possible.

Demonstrates understanding of and is compliant with policies, procedures,

and training regarding quality, ethics, and compliance.

Carefusion San Diego, CA

Network Support Specialist

05/11 to 10/12

Perform Hardware and Software upgrades to Patient Care Units;

Troubleshooting check of devices; Installing motherboards, wireless CF

Cards, configuring network perimeters; and troubleshooting; Perform

Maintenance System Tracking Application (MSTA), Data Entry; Using System

Application Program SAP; Analyze potential issues to provide technical

resolutions; Diagnose and resolve application and/or LAN connectivity

problems and system hardware conflicts; Research, evaluate and test

proposed network products, product versions and systems solutions; Perform

DBMS backup/recovery/tuning and monitor data integrity.

Carefusion San Diego, CA

Field Service Engineer

02/10 to 05/11

Traveled throughout the U.S. and held multiple accounts as the Supervising

IT Support Technician, and Installation with Pharmacy and Bio-Medical

Departments; Participate in LAN, WAN network planning activities Coordinate

LAN, WAN network implementation projects; Maintained project control plans

and report project progress to management; Performed and coordinated

Maintenances and troubleshooting; Supervised and trained employees;

Performed configuration and defined parameters for installation and testing

IP, LAN connectivity; Replaced and installed motherboards, wireless cards,

and logic boards; Setup Workstations, SQL servers for maintenance logs;

CQI DATA Continuous Quality Improvement to Import-export networks for

pharmaceutical and Bio-Medical Departments; Installed and configured

network hardware and software; Updated system documentation; Coordinated

system/component upgrades and repairs with vendors and users; Monitored the

work of vendors to ensure compliance of enterprise standards for products

and services; provide user training regarding equipment and network

utilization

Carefusion San Diego, CA

Field Service Engineer

04/09 to 02/10

Traveled throughout the U.S. and held multiple accounts as the Supervising

IT Support Technician, and Installation with Pharmacy and Bio-Medical

Departments; Participated in LAN, WAN network planning activities;

Coordinated LAN, WAN network implementation projects; Maintained project

control plan and reported project progress to management; Used computers,

monitoring and testing equipment to determine IP connectivity; Network

component performance; Implemented corrective action to improve network

performance; Prepared equipment procurement specifications; Prepared

standards and guidelines for network implementation; Identify appropriate

techniques and procedures for Large Volume Pumps; Supervised and trained

employees; Equipment installation, maintenance, monitoring and performance

improvement.

Carefusion San Diego, CA

Field Service Engineer

08/08 to 04/09

Traveled throughout the U.S. and held multiple accounts as the Supervising

IT Support Technician, Installation with Pharmacy and Bio-Medical

Departments. Participate in LAN, WAN network planning activities;

Coordinated LAN, WAN network implementation projects; Maintained project

control plan and reported project progress to management; Used computers,

monitoring and testing equipment to determine IP connectivity; Setup MDR

Medical Device Records for downloading data for Pharmaceutical and Bio-

Medical Department Maintenance Logs Using SQL Server; Supervised and train

employees; Replaced and or Install software/hardware or changing EPROMS;

Setup Network Server for Multiple Alaris infusion Pumps; Equipment

installation, maintenance, monitoring and performance improvement.

Carefusion San Diego, CA

Technical Support Administration

04/07 to 8/08

Duties were receiving large volume of incoming and outgoing calls;

Responsible for the support of network services relating to desktop

connectivity; Troubleshooting remotely by changing and configuring IP

addresses; Changed and Reset Passwords for clients Via Remote access;

Created service orders for Field team; High volume of inputting data;

Created call logs and service logs Using SAP System Application Program;

Coordinate and consult with end-users to identify, document, resolve,

and/or escalate system program issues to the appropriate level

International Rectifier Temecula, CA

Quality Assurance

6/06 to 3/07

Performed wafer fabrication inspection in Quality Control production for

Semi-Conductor Devices; Input data information about product quality;

Inspected the packing/unpacking of raw materials; Reporting data and

monitored data in SAP System Application Program; Performed Quality

Assurance Audits according to departmental policies; Developed reports and

recommendations based on analysis of data collected; Developed and modified

the quality assurance plan, procedures, and documentation forms according

to departmental practices

References:

Available upon request

Contact this candidate